Customer Reviews for Olympic Moving & Storage Inc
(U-Haul Neighborhood Dealer)

92 reviews

3635 Pacific Ave SE   Olympia, WA 98501

(360) 352-4391

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(360) 352-4391

3635 Pacific Ave SE
Olympia, WA 98501

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

the uhaul smelled like cat pee. The office was closed for lunch when I returned the U-Haul and the online app would not upload the picture of the mileage so I had to wait for a half hour in the parking lot to be able to return the uhaul. The truck I needed was unavailable at the location that was closest to me so I had to pick it up at a further location and got charged more miles. The movers that uhaul set me up with were absolutely horrible. The person at the pick up location was very nice, but other than him, everything else about this rental "experience" was terrible.

NAOMI N. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

SUZAN L. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL V. 
Rating:
2.0

They did not clean off any snow off the truck before it was given to me and it smelled awful. I had to find some cardboard and remove the snow off the truck before I could use the truck.Parking lot was hard to get in and out. The walk way had not been shoveled so any one could have fallen.

ANITA W. 
Rating:
5.0

Customer did not leave a comment.

Denise N. 
Rating:
3.0

I set a truck share appt for mobile device pickup for after hours and when we arrived we had to wait until they opened because we were told the truck we reserved wasnt dropped off until the last night amd wasnt ready. This impeded our move and cost us extra money and time. I would like a refund for part of our service fee to recoup what was lost. 50% is all we request. You shouldnt allow us to book after hours mobile pick up if the truck isn't available and cant be fulfilled at that location. The men on site and the site was just fine, no complaints. But the service offered was a lie and not fulfilled.

GINA B. 
Rating:
5.0

This was my third uhaul rental this month due to an out-of-state move. This location was the most communicative about my rental contract and instructions.

BRENDA H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

JACKIE LEIGH W. 
Rating:
5.0

Staff at this location are extremely friendly, helpful and very understanding. Reccomend this location 10/10 times!

JACOB K. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

HILLARD M. 
Rating:
5.0

Friendly, professional service.

RANDALL B. 
Rating:
5.0

Pick up an delivery were quick and easy.

DENIS K. 
Rating:
2.0

The location was good and the equipment I used was new, the service was terrible. I was charged for an extra 30 miles in travel because the wrong mileage was listed on the inspection sheet and I failed to catch it before leaving. When I brought it to the attention of the staff I was complete disregarded. The site itself was unkempt and in disrepair.

DUANE H. 
Rating:
5.0

Gentlemen working made everything so easy on us dropping off.

JENNY M. 
Rating:
5.0

Matt made the reservation was excellent. Another gentleman was there when I arrived he was great, and the woman who was there when I left was also great. They were all very professional, knowledgeable and were a pleasure to deal with. driveway for location on pacific is not easy to notice, but the people were all great, the trailer was just fine. all 3 excellent employees

Ellen D. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

10/10. The manager created an enjoyable experience from the moment I opened the door. As long as he's at this location, it'll be my go to!

STEPHANIE W. 
Rating:
5.0

No improvement necessary....all was done with great efficiency, courtesy and accuracy. This is my my fourth move with U-Haul and I could not be happier. Thank you so much.

DONNA D. 
Rating:
5.0

Call wait time on the phone is an average 15 to 30 minutes way to long.

NICOLAS R. 
Rating:
3.0

I got charged 60 dollars for packing blankets in the truck I didn't know weren't for me. The gas tank was also sitting at 3/4 tank when I got to the gas station, but when I filled it up it took 12 gallons, so either the gas tank is ridiculously off, or the truck has a 50 gallon gas tank. A $137 quote turned into a $270 day 🙄

MARK C. 
Rating:
3.0

Customer did not leave a comment.

ALAN M. 
Rating:
4.0

Turns out looks like the trailer leaked in the rain! And luckily they had the connector to lend us.

LUCIE M. 
Rating:
3.0

There were people sleeping in cars in the storage area.

Donald W. 
Rating:
3.0

The location was conveniently located, but the facility was not the best. The staff person did an outstanding job however!

CHARLES L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA S. 
Rating:
5.0

Great equipment, just wish they would keep up with their deals they try and do.

JEFFREY J. 
Rating:
5.0

Excellent customer service...just keep being you...

FREDRICO W. 
Rating:
5.0

Quick and easy pickup. Equipment worked well for transporting materials. Dropping off was a breeze. Friendly and helpful staff.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

ANDRE M. 
Rating:
2.0

I got the truck and it had no gas. I barely made it to the gas station to put gas in. I returned it as I got it and was charged 75.00 for gas. Truck ran weird the whole time, and made strange nosies. I was overcharges and drove a vehicle I thought was going to break down all the time.

DEBRA L. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

My experience was great. Staff at both the Pacific Ave and 4th Ave were extremely helpful and nice. Matthew at Pacific Ave was super nice and got me what I needed and accommodated to the situation he was dealt with real well. Definitely would recommend because they were all very nice

JOSHUA K. 
Rating:
4.0

Customer did not leave a comment.

MARTHA C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
4.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

The man that was working is really helpful I appreciated that he made the transaction quick and efficiently

JAYANN M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS D. 
Rating:
5.0

Amazing and helpful staff! I will always return.

Angel N. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Trailer had failing tire of front left. Nylon cords, frayed steel bands exposed. Didn't realize until put vehicle on trailer that something was really wrong. Trailer jumped up and down. Had to turn around and pull car back off. Tire was so bad surprised it didn't explode. Ultimately gave up on tow and worked with alternate U-Haul to drop it off as it's not safe to use. Tires need to be looked at prior to releasing for rental.

Brian R. 
Rating:
4.0

Customer did not leave a comment.

AMY M. 
Rating:
5.0

Rich gave me prompt, efficient and friendly customer service, making my experience a very positive one.

NATHAN H. 
Rating:
4.0

Customer did not leave a comment.

ALLEN CLYDE J. 
Rating:
5.0

The young gentleman handing the counter was excellent, answered all my questions and was polite.

Andrew C. 
Rating:
5.0

Great on a moment's notice

STEVAN S. 
Rating:
3.0

The business is not fancy or swank, but the trailer was there when we requested it, the gentleman at the desk was very courteous and the whole rental check out/check in process was very easy. Would definitely rent from this business again.

CINDY S. 
Rating:
5.0

Customer did not leave a comment.

RANDALL I. 
Rating:
5.0

Picking up the trailer was not a problem the issue I had is with your website. I had a lot of trouble entering the information regarding the make, model, and year of my vehicle. Then when I tried to check in online I could not upload a picture of my driver's license. I tried several different times and each time I had to reenter all my information. This caused me to be late picking up the trailer. Then when I got to the uhaul location I realized I had left my license in my scanner at home and had to drive home to get it. I was supposed to be there at 9:00 and it was almost 11:00 when I arrived at the moving location.

FREDERICK R. 
Rating:
3.0

The back of the truck had dog crap all over the wall. I had no time to clean it so I had to only use part of the back and keep my stuff away from it.

FAITH E. 
Rating:
3.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Needed a truck rental Was able to pick up on time Great service Very happy Thank you

JOHN M. 
Rating:
3.0

Employees are friendly and helpful.

Mark N. 
Rating:
5.0

Matthew and Rich were both excellent at coordinating with me when rental extensions were need. Both are very good and professional at customer service.

CHARLES STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS O. 
Rating:
5.0

Customer did not leave a comment.

DWANE LEONARD L. 
Rating:
5.0

The guy who helped was excellent. Wish I got his name but he made is super easy.

STUART H. 
Rating:
5.0

Great customer service .

CARMELITA MARIE B. 
Rating:
5.0

it was a very easy pick up and return. Thank you.

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Wonderfully helpful staff and very kind.

ANGELA S. 
Rating:
3.0

Make sure the equipment is clean and safe. The deck of the trailer was covered in oil. I didn't realize this until I almost slip and fell.

MICHELLE J. 
Rating:
5.0

Customer did not leave a comment.

Diana F. 
Rating:
3.0

The location was fine, but the "Truck 24/7" experience was painful. It had lots of problems on my Android phone and I ended up having to talk with people both at the location and over the phone both when I was picking up and when I was returning. That's not the fault of the people at this location, though, and everything was fine at the location apart from it being a little small and hidden, with a small sign.

Maia H. 
Rating:
3.0

Clerk is very customer oriented, makes sure need are taken care of.

JOEL R. 
Rating:
2.0

modernize the location. great location., but very noncommercial, one could almost think it's a fake location

CHARLES STEVEN C. 
Rating:
5.0

Great customer service! Very affordable and convenient.

ANDREW K. 
Rating:
5.0

Gentleman was extremely kind and personable

ANTHONYPAGE K. 
Rating:
5.0

Not much on looks but manager very helpful and friendly, drop off process extremely easy, left my towed car there overnight while unloading,,,everything was good in the morning…manager makes up for downer looks

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

todd M. 
Rating:
5.0

The agent was very friendly yet professional. The agent knew the product and gave very good informational suggestions.

SHAQUILLE L. 
Rating:
2.0

No one there (admittedly on a Sunday). Signage and access were good but the facility was old and on the shabby side.

Ron L. 
Rating:
2.0

Small, odd outfit operating out of a rundown home?

DAWN S. 
Rating:
4.0

The person managing this U-Haul was thoughtful and organized. Made the renting of equipment easy.

DOMINIC L. 
Rating:
5.0

Friendly service and great experience. Felt comfortable with the process. Attendant was helpful in explaining all the details.

Robert T. 
Rating:
5.0

Nothing. Excellent service.

STEVEN PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Garry D. 
Rating:
5.0

Customer did not leave a comment.

KAYLYN M. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
1.0

Was having lots of trouble returning of the truck don't go here

Lori W. 
Rating:
4.0

Truck was very clean and well maintained, but the 2 wheel car carrier one tire was bald, popped and caught on fire not long into the trip (within an hour or so)

David H. 
Rating:
5.0

Rich was professional and provided great customer service! Rental lot is tucked away, but there is street signage. Definitely recommend this location!

SHEILA YASUKO M. 
Rating:
5.0

Amazing service! I will definitely come here again!

Caleb S. 
Rating:
4.0

clean inside but dirty on the out side

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
1.0

Customer did not leave a comment.

RANDI C. 
Rating:
3.0

Customer did not leave a comment.

WESLEY D. 
No reviews have been submitted for this location.

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