Customer did not leave a comment.jim T.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David E.
Very friendly customer service and nice extended hours for return of trailer.Scott C.
They were very helpful in assisting in booking up the trailer to the truck.MARK W.
Staff were friendly and helpful. I have no suggestions for improvement.Daryn F.
Customer did not leave a comment.Cary E.
Knowledgeable and helpful staff. Easy to arrange pick up and drop off.Brad C.
The owners were super friendly and made sure that the trailer was operating correctly with the lights and all.Rachel F.
Trailer pulls better with some weight in it. Easy to pick up and drop off.William W.
Excellent service. Thank you!Margaret Z.
Customer did not leave a comment.Eric H.
Ask if the person did Virtual self check in to help process on their endJustin C.
Customer did not leave a comment.Cindy B.
Customer did not leave a comment.Peter S.
It was a very pleasant process renting the U Haul from Pickers Place. Everything was great.Michael S.
Customer did not leave a comment.Weston W.
Customer did not leave a comment.Austin I.
Customer did not leave a comment.Dean C.
Mobile check in process was a pain. There should be more communication about what is needed before you do the pickupPhilip R.
Took an hour to get the Uhaul â€” had to wait in line with the farmer's market customers and then the person helping us couldn't figure out how to run our card to pay for the Uhaul. Wouldn't recommend this location.Daphne S.
This rental was very smooth and inexpensive.Michael G.
First off U-HAUL IS A JOKE!!! The worst mismanaged company ever! Even worse then trump trying to run America! Secondly, made a reservation to the location i lived in. Got a "GUARANTEED RESERVATION" text 24hrs prior to pick. (ok i can live with that) Now 2hrs prior to pick up a second text saying my pick up was to a different location 2HRS AWAY is confirmed... WTH!?! Called Uhaul and they said NOT our problem and GUARANTEED RESERVATIONS dont mean a thing. Why even bother having reservations let alone a GUARANTEED RESERVATION!!!! Exp. (You dont call and make a reservation at a hotel just to arrive and have them tell you, sorry but reservations dont mean a thing, not our problem and your hotel is two hrs away). After a no return call from the area manager (Mrs.S will call her) of the Western slope of Colorado, talked with customer service who then transferred me to two other departments then finally landing on the scheduling department. This guy (Mr. B) was a complete jerk and would do nothing (besides a $50 rebate when i returned the trailer) to help with the inconvenience and bind they put me in, to drive 2HRS out of my way!!! Everyone knows hows frustrating, tiresome and tight scheduling you have while moving! The company i finally picked up the trailer from, where kind and understanding of the BS that UHAUL puts the costumer through! Asked the owner about reservations and he just dropped his head and said " ive been a dealer for 30 yrs, and ive been trying to figure this out for the past 12yrs!! WTH!?!?! are you kidding me? A dealer is even trying to figure out what the knuckle heads at U-HAUL are doing to not only the final customer but to other dealers as well!! U-HAUL doesn't give a dam about the end user, just there bottom line. BY ANY AND ALL MEANS DO NOT USE U-HAUL THEY WILL BEND YOU OVER AND DO NOTHING BUT LAUGH!!Michael M.
Went out of their way to make it quick, safe and overall an easy transaction. I would definitely rent from them again.Sean S.
Customer service lacking.Douglas S.
it was really busy, so I couldn't find anyone to help me when i was having trouble with the app, but that was more the app's fault that the workers thereJason T.
Customer did not leave a comment.Laurel K.
Customer did not leave a comment.Jay E.
Ms. Beverly was knowledgeable, efficient and friendly. She did a great job helping us to rent the U Haul.Carol P.
Customer did not leave a comment.Ben M.
Make arrangements more clear relating to any need to pick up equipment at a different location.Daniel L.
Upper lights weren't working so owner checked all connections promptly and used her gauge to confirm. She then switched trailers and all was well.Gary L.
Peggy is the greatest. So friendly and right on top of things. Very clear in her communication as well. I will definitely continue to rent from uhaul because of her! The location is very handy and easy to navigate as well.Cheryl O.
I was very impressed with the service they hooked up the trailer and explained things very clearly will be doing all my U-Haul rentals at pickers from now onMarc W.
Great Service!Rob S.
My first time renting from this location was great, I'll be back!Pamela Z.
very friendly and helpful.Dan L.
Customer did not leave a comment.Karl B.
Customer did not leave a comment.Michael Z.
Very slow service with electronic paperwork done on their cellphone instead of a computer. It might be a good farmer's market, but not an efficient U-Haul rental location. The trailer was difficult to pull out from behind a wood pile. This location was not our original choice, but the original location didn't want to do a one-way rental, so U-Haul reassigned our order.Alan S.
Customer did not leave a comment.Sally H.
Very helpful peopleJustin P.
Customer did not leave a comment.Greg R.
Thanks for texting us to check in on our reservation. It was great to have a way to communicate with you. Very easy drop-off. Great, convenient location to our house.Kelly K.
Again, a DIRECT phone number would be helpful. A different location , but also with construction and detours and what showed on your map is incorrect. There was only a young person to help me who did nothing to help direct me to back the trailer into a tight spot between an old broken down truck, their small Haul sign, the large flower pots everywhere, a large brick planter (directly behind where I was to park the trailer), and a junked forklift. Good thing I know who to back a trailer correctly. I think they were HOPING I would damage something. Doubt I'll ever make use of UHaul again.Kippian I.
Customer did not leave a comment.GEORGE P.
Excellent service and timing was perfect. A place to use again.Robert S.
Customer did not leave a comment.Ben W.
Customer did not leave a comment.Tomasz K.
very good service from a hard working lady.Ken S.
Newer truck, easy to get to. And truck was easy on the gasMelissa M.
Customer did not leave a comment.Rebecca S.
Customer did not leave a comment.BOBBY L.
Great service.Christopher W.
Customer did not leave a comment.Gregory S.
Fast and easy pickup and return. Definitely be back next time I need a trailer.Jamie F.
I saw nothing to improveSuzanne N.
I requested a receipt for expense purposes (reimbursement) but did not receive a receipt that included the dollar armount I paid. I would appreciate a receipt.keith L.
Great customer service!!!Derek C.