There was no drop box at the location. I had to go I side and speak to the gas station clerk. Why make.me hunt around the building for a non existent lock box. Get it together uhaul.Todd W.
Customer Reviews for Porter's Sinclair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job.Troy B.
Have pads ordered Clean ðŸ§¼ windshield Have a full tank of gas Open earlierroxanne L.
The clerk didn't think helping with the rentals was her job but the manager took over and did a great job.Mark S.
Customer did not leave a comment.jerame A.
Super easy to rent a truck & return, professional and friendly customer service! Will definitely recommend this location to family and friends.Blake W.
When I got to the location I was Late, not from the area got a little held up. When I entered the establishment I went to the counter and introduced myself and that I am late but here to pick up a 20' truck. The gal at first was not at all friendly and told me your truck may have been given to somebody else because your at least half hour late. But I'm not sure I don't know anything about it .I asked who manages the U-Haul's and she said Chris and he's not here and had no idea when he would be back. I went outside and called another U-Haul center close by. That man was very nice and walked me through online check in and go in and get the keys. So I did that. When I went back inside Porters Sinclair Chris was back, he too was a little rude at first but I showered him with kindness and he came around to be quit nice and professional.Kerry C.
It was greatRobert H.
The pickup location had different hours compared to my confirmed pickup time. So I had to wait an hour to get the keys. The lady I spoke to initially, that told me I had to wait the hour, was conveniently then on break once I was able to get the keys. She was the only one at the location able to get them. She knew I was waiting right until 9 since the place didn't really â€œopenâ€ until 9am.Zachary B.
Customer did not leave a comment.Brett M.
There was no key drop box and I was charged an extra day.Chad P.
I like the new features for checking in on the mobile app I was not expecting that but, it was great that you have that in place it made securing the locations and the quality of the vehicle and from the mileage easier by using the phone with pictures thank you.LAWRENCE GEORGE J.
Customer did not leave a comment.BEN M.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.Mark T.
Vehicle was clean however the driver's seat cushion is split along a seam and there was a wire protruding which I had to bend to keep it from poking me.robert M.
Back door would get stuck and not close at times making me late for my return and got charged more then what was quoted and drove less miles not very happyJACK L.
Porter Sinclair's doesn't have a drop box for keys. We had to give them to the front desk of the gas station.Ronnie R.
Customer did not leave a comment.Billy S.
The truck had no trash in front or back. The front needed to be wiped down very dusty and dirtyShon H.
Customer did not leave a comment.jose A.
People who work there are very rude and don't want to help customers. I returned the truck last night and because it was after hours even though this is a store location that is open when I returned it they refused to help me. I called uhaul last might to complain. Now today I call the location like I was told to do and some woman answered the phone then told me they dont have to help the customers after 5 pm. Then passed me off to a guy named Chris to talk too and as she did she told him I was NASTY on the phone!!! Very POOR CUSTOMER Service will never be using this location again.Christina K.
Customer did not leave a comment.Kimberly L.
Customer did not leave a comment.David M.
Customer did not leave a comment.TODD M.
Hire employees thoroughly informed and trained on the U-Haul rental process.Janiece S.
Customer did not leave a comment.Jay W.
Customer did not leave a comment.Jacob L.
Customer did not leave a comment.Seth S.
Customer did not leave a comment.DOUG B.
Customer did not leave a comment.Ashley P.
Unable to answer my questions.James S.
Customer did not leave a comment.Joseph C.
Worse experience ever at this location. Picked up a truck after 40 min wait and requested 6 blankets and attendant marked that 6 blankets were paid for. Drove to destination which was a near vacate house to find no blankets in truck and since moving heavy wood furniture needed the protection between the furniture and drove back to the Uhaul location and attendant said there were no blankets in the storage room. Attendant sent me to another location to pick up blankets and that location was closed. At drop off and before close of business at 2pm there was no attendant to check me out and a gas station attendant took the key. I immediately called Uhaul to ensure that all charges would be as expected since there was no one there to check out the truck. Also received an email from the manager stating "Do not ask for a free rental when your move has been completed! Shoddy business practices at this location best to check the reviews (majority at this location are bad) and use another Uhaul location since my experience with other Uhaul locations have been good.Carol F.
Trucks were dirty. Windshields dirty and a feeling that trucks were not checked out before rentingWayne H.
Self check out and check in need attention a phone number ensured by someone that know how your online system works will be perfect.Alejandro C.
Customer did not leave a comment.John L.
Customer did not leave a comment.micheal C.
I was given a truck that had trash inside the cab, which I cleaned out and filled the gas up to above the level I received it. However after returning the vehicle I was charged an extra $30 cleaning fee. When I called the location to inquire they claimed I left yard debris in the rear of the truck. I had the truck for 6hours and moved household furniture with it so no dirt, leaves or yard debris were in the truck. Horrible experience will not rent or recommend to othersderek B.
Customer did not leave a comment.Emmanuel G.
I used the address given to me through text from uhaul but the location was not correct. I had to find it by myself. Then, the hours of operation were 9 am to 2 pm. There was no way for me to be able to drop off during those hours. If the hours had been posted when I chose my drop off location, I would have chosen a different location.Christina B.
People working there don't know what to do shut it down Lost over$70 going there had to put hold on paying till pending u-hual company would not work with me . issues there never use again ThanksKENDRA P.
Customer did not leave a comment.Jeffery M.
The rating system did not work...,..,Awesome service, definitely recommend this Uhaul service on Gum. Great job staff.shawn B.
Customer did not leave a comment.Vincent L.
Customer did not leave a comment.Chris M.
Everything was a great experience no complaints at all.Jeniene J.
My experience was perfect! Friendly helpful assistance! Great experience..Lynda K.
All was good. Representative was courteous.JUAN ENRIQUE J. G.
Everything went smooth even with circumstances beyond my control adding a day was also a smooth process. Overall....happy with the experience!THERESA B.
Customer did not leave a comment.Steve P.
Customer did not leave a comment.Quinn O.
Customer did not leave a comment.ALEJANDRO C.
Don dropped me off at the Gum street location after the U-haul scheduled for me at the Clearwater location was not turned in and dispatch rescheduled me for 9 P.M. versus the 12 Noon time I had ordered. At Gum street, the 17' long had a flat tire I noticed just before leaving, after Mandy had swept if out. She assisted me in getting a 20' which she also swept out. I did not check the cab under the seats before leaving as my time now had been over an hour delay with what took place above. I DID SWEEP out the back and yet was charged a $25 cleaning fee as the person I just spoke with stated there were beer cans and a water bottle under the seats in the front! He stated he has pictures... Disappointed with the issues and having to pay for someone else garbage up front. Had I had the time, I would have made a thorough inspection on my own prior to taking delivery. Not happy with being charge $25 over as I did fill to correct level and had swept back. : (. Scott Call (509) 438-1225Scott C.
Customer did not leave a comment.Donny N.
Nothing everyone was very nice and helpful!Sylvia G.
The office is in a gas station minimart. It was strange , but the woman was efficient and nice. If it had been a man, i would not have been comfortable going behind to store counter and into the office. Also the location was a $25 taxi fare from my home!Cynthia S.
Customer did not leave a comment.miguel E.
Customer did not leave a comment.Melody M.
EVERYTHING! From booking the U-Haul to picking it up, to calling to confirm, to dropping it off! Everything was HORRIBLE! I was so upset and disappointed at the way your team members conducted business. Only reason I kept the appointment, was because it was so last minute no one else had what I was looking for that last minute. Next time I am willing to pay an extra $300 to go with Penske since they know how to treat their customers.john D.
The vehicle was extremely dirty. I was unable to see out of the windshield. I had to clean it before I left. If nothing else at least make sure the windshield is clean!!!!!JOSEPH B.
Customer did not leave a comment.Ryan G.
I liked the 24/7 check out/check in system. Wasn't explained well by the u-haul representative who I spoke to when inquiring about it because the location where I first scheduled my pick-up was changed. The dolly and pads were not inside the truck either but was quickly fixed by the clerk inside the store where the truck was located.Dan S.
Customer did not leave a comment.Brian W.
Tire pressure was low; we had to stop before we left town. We never received a call/text to tell us where to pick up, so we went to the location on the confirmation. They had no trucks and told us to call customer service. After waiting 10 minutes for someone to answer the phone, the gal was extremely helpful and tracked down our pick up location. from then on, it was fineSteve B.
I had to clean the you uhaul before I could even drive it the windshield was not clean the entire inside of the vehicle had to be cleaned before I could take off the vehicle was not inspected with me so I took a video of the entire thing when I dropped it off it was able to be re rented to the cleanest person. I should have recieved the same. I have used you haul a lot and this time I was very disappointed Expression when I started in Washington State and drove all the way to Florida I rearranged my trip I was supposed to get a 10' ended up with a 15' and was told gas mileage would be the same this was not true I stopped every 2 hours and put a $100 in the tank of the again very disappointed that I was lied to I would like to Give a good review but in this case I cannot.michelle M.
I couldn't find the truck!! There was nobody there to help.RANDY H.
This location did help us when U-Haul completely screwed us over, but that left a bad taste in my mouth to say the least. The location was fine, but after my recent experience I will never use U-Haul again- EVER!!! We were never contacted about our ordered equipment not being available, so I contacted U-Haul two days before my move to confirm. I called twice and was told both times that my order would be available. I went to my first chosen pickup location to confirm because I had a bad feeling, and they said that did not have any of the items I ordered. No one could tell me why we were not contacted â€œit dropped offâ€ is what I was told. And there was no reason given for why I was told twice that my order was going to be available. My husband is a very busy attorney who took time off of work and bought a plane ticket for this move. We were almost completely screwed and without a truck. We had to drive over an hour to another state to get a truck six feet smaller than what we ordered and with none of the equipment we requested. We also were not told in advance that the equipment (3 different items) would not be available with this truck. This specific location bailed us out, but it does not excuse the horrible, horrible job done by U-Haul. I have told all my friends and family to never use U-Haul because they are likely to get totally screwed over. We had thousands of dollars invested in this move, and it almost didn't happen. We called several times in advance to find out if we would have what was needed, starting a week before the move and this still got completely botched. Worst experience ever.Christian S.
Customer did not leave a comment.Rosaura B.
There was nothing indicating that this was a real drop off location except for two other U-Hauls parked a ways off, which wasn't very reassuring, but the person inside the gas station (apparently the drop off rep) said to leave the keys with them and they'd get it all checked in (seemed too easy, but turned out alright). So, quick, but kinda nerve-racking.David P.
Friendly, and helpful staff. Will be using the same location, to rent the truck again, next weekend.Matt C.
Customer did not leave a comment.GORDON K.
It was very convient to drop off. When I walked in the door I was greeted by an employee who saw my paperwork. She immediately handled my dropoff and sent me an e-mail very promptly confirming my return.Kelli C.
Customer did not leave a comment.JONES T.
Make it obvious that the UHaul is located in the gas stationSamuel P.
Continue your great quality customer service & satisfaction. ????Aliene W.
I swept out the back of the truck and left nothing but six neatly folded moving pads along with another unopened bag of pads on the front seat since the location did not appear secure enough to leave them in the unlocked rear. - I left the truck with more fuel than when I picked it up and yet they charged me for fuel and for cleaning. I've used U-Haul over the years without issue but I will not use it again after this. In my opinion they stole from me.Steven F.
First off thr place needs to be marked as uhaul so you can find itJanet S.
Customer did not leave a comment.Becky D.
Customer did not leave a comment.CARI K.
See other comments.Mike J.
You are too busy to take care of your regular gas station/market business to do the uhaul job properly. I had to wait at least fifteen minutes before starting the process, about fifteen minutes for the process in your back room. Then on return same problem. I had to wait about fifteen minutes for your attendant to take care of the customers. To top it off you charged me an extra day for the way you time the check in and out. This is unacceptable and I am asking you to reverse the charge for the second day and I am filing a complaint with you uhaul. This has never happened before.HOSAIN B.
Wide spot in the road it was unnerving to drop hereTodd V.
Have the location closer to where are located.Karen W.
1 they could have mentioned that the address was not the same name as they gave me on the phone. It took 1/2 to find the place. Melaney on the phone promised me $150 discount for dropping off early. No one can say where my $150 is coming from. Listen to the tapes and call me please.MARK K.
Customer did not leave a comment.Margaret S.
Customer did not leave a comment.Carla H.
Employees were friendly and very helpful. The truck ran great and took care of our moving needs.Denise B.
Excellent customer service.. I'll use them again. Nice clean trucks.RYAN R.