Customer Reviews for Prichard Foods
(U-Haul Neighborhood Dealer)

119 reviews

855 Brush Creek Hwy   Alexandria, TN 37012

(615) 529-3384

Location Hours

  • Mon-Tue: 6 am - 8 pm
  • Wed: 6 am - 3 pm
  • Thur-Fri: 6 am - 8 pm
  • Sat: 7 am - 8 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(615) 529-3384

855 Brush Creek Hwy
Alexandria, TN 37012

Services at this Location:

Location Hours

  • Mon-Tue: 6 am - 8 pm
  • Wed: 6 am - 3 pm
  • Thur-Fri: 6 am - 8 pm
  • Sat: 7 am - 8 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The experience was confusing. In the future I will not do online reservations. I'm not sure if my rental cost more due to the difference in communication or online. The person I dealt with for pickup and drop off was very nice . It was somewhat smooth but still confusing.

Stacey D. 
Rating:
5.0

Very good experience.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
1.0

Customer did not leave a comment.

Justin W. 
Rating:
1.0

Teach them to return phone call, check equipment back in when return or not anted

Michael C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S. 
Rating:
5.0

Customer did not leave a comment.

Jaimee U. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

I did not receive a confirmation email when I made my reservation. Other than that, all was good.

BRADFORD B. 
Rating:
5.0

Everything was great!

JIMMY A. 
Rating:
5.0

Very friendly and fast service

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Courteous and helpful, very friendly to and seemed genuinely interested in welcoming me to their community.

SANDRA S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Very helpful - quick/easy straight forward transaction!

David T. 
Rating:
4.0

Customer did not leave a comment.

Lindsey C. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Still waiting for credit/refund- purchased two dozen furniture pads, but they were not available. Was told a credit would be posted to my credit card.

Stephen J. 
Rating:
5.0

The vehicle I was towing wouldn't fit on the trailer even though your website said it would, and I still got charged for it. Thanks for nothing !

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
3.0

The employee who is supposed to help me return that u-haul truck sat in his office and the lady at a desk came and got him to help me out with the u-haul truck he didn't go outside and look at it and didnt ask if everything gone great

Daniel E. 
Rating:
4.0

Customer did not leave a comment.

Marilyn C. 
Rating:
3.0

It's located out in the middle of nowhere but they have a gas station on site so it's convenient for refueling.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Tricia A. 
Rating:
5.0

It was so great to pick up near me and Pritchards was awesome. There were some communication problems with uhaul early on, but Stein went far beyond to make sure my truck was ready for me.

Ann W. 
Rating:
5.0

Great place very helpful stafff

Lloyd N. 
Rating:
3.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
1.0

I was told the charges would be 100.80 plus a 100.00 deposit instead my card was charged 275.80 instead of the 200.80 it was supposed to be charged and nobody at uhaul can tell me why my card was charged an additional 75.00 and everyone says i was only charged the 200.80 even though my debit card statement clearly shows being charged 275.80 by uhl prichard foods I'm upset that I appear to be have taken for 75.00 dollars

Ricky R. 
Rating:
5.0

Great customer service!

jim S. 
Rating:
5.0

Customer did not leave a comment.

JEANNIE G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Gave me lots of help! Rented there 3 times!!!

jim S. 
Rating:
5.0

Customer did not leave a comment.

Tya T. 
Rating:
5.0

The woman who took care of us was polite and friendly, overall great experience!

anthony V. 
Rating:
5.0

I had ordered a tow dolly and received confirmation email. When I arrived, there was not one available. Instead they had to give me a trailer. This was not ideal as I had to tow a car and once I drove up onto the trailer it was impossible to open the door to exit the car. I ended up crawling out the window "Dukes of Hazard" style. When I request specific equipment, there is a reason. Uhaul should not confirm if the equipment is not available.

Stacey L. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

The folks at Prichards were very helpful!

William C. 
Rating:
5.0

Customer did not leave a comment.

CNERYL C. 
Rating:
5.0

Customer did not leave a comment.

Lykee L. 
Rating:
4.0

My fuel was a little under 1/2 a tank. I fill it up to that amount before I dropped it off. Then I was charged 20 something dollars for fuel. Not sure who's fault it was but I would appreciate a refund especially since I've spent a good amount but money with U-Haul over the past week or so.

Charles D. 
Rating:
4.0

friendly staff, very helpful with process. would recommend this facility to other renters

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Katie B. 
Rating:
5.0

Always a pleasure doing business with them

GARY L. 
Rating:
3.0

The truck I rented did not have the gas listed on my paper work to begin with. The truck had a service light on upon pick up. The trucks steering was very loose and was very hard to drive. I do not believe I will be using uhual again.

Lyle P. 
Rating:
5.0

Customer did not leave a comment.

Jerrell C. 
Rating:
5.0

Customer did not leave a comment.

Elvis P. 
Rating:
5.0

You're just not going to find nicer folks than those at Prichard's. Best around.

Chad P. 
Rating:
5.0

Great customer service, willrent again from this place.

Tina C. 
Rating:
4.0

I tried using chat to talkbt Bad customer service on your website and did not get anyone to reply back. I then used your email system and received N answer 24 hours later. Just need to improve that.

Larry T. 
Rating:
5.0

The original drop location was L&C Market, which was shut down when I arrived and wasn't notified prior too my drop off date. When I arrived, people outside notified me that the store has been shut down for several weeks. Uhaul should notify customers if a business is no longer in business.

Carl G. 
Rating:
5.0

Would highly recommend, U-Haul and your Prichards vendor. Thank you

Rickey W. 
Rating:
5.0

Returned after-hours

Chad P. 
Rating:
5.0

Customer did not leave a comment.

Sherry M. 
Rating:
5.0

Nothing- this will probably be my primary location for future rentals. Friendly, fast, persaonal & professional.

Ronnie L. 
Rating:
4.0

Customer did not leave a comment.

Michele M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Great staff at this location!!

DONALD H. 
Rating:
3.0

Customer did not leave a comment.

Melinda A. 
Rating:
5.0

They did an outstanding job!!!! Hard to improve on friendly, professional service. If I need another one, Prichard's is where I will go and will highly recommend them!

Mark T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
3.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

Everything was great. Prichard's Grocery does a great job with the U-Haul's.

JIMMY A. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
2.0

I just received my statement from uhaul. There is an obvious error and we are being billed for 300+ extra miles, which is impossible considering that we moved only 30 miles away. The truck was filthy, no one came out to check the mileage or to see if the truck was clean or to even show us which truck it was! I've rented from uhaul several times and with no issues until now. A $400+ bill, is outrageous!

Kristi B. 
Rating:
5.0

Really nice people

paula S. 
Rating:
4.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

I have returned equipment to Prichards on several occasions and they are always very good to work with. They are an awesome uhaul site.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

KAREN D. 
Rating:
5.0

Customer did not leave a comment.

emily D. 
Rating:
5.0

no change needed

JOHN S. 
Rating:
5.0

Staff was great! Very helpful and friendly. Equipment was ready and in good shape. These folks are the best!!

Edwin H. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Excellent! Great service, friendly and helpful. Made the turn-in process very easy and efficient.

David F. 
Rating:
5.0

Super friendly and helpful. Made the turn-in process very easy.

DAVID F. 
Rating:
5.0

Excellent service. Friendly, helpful. Made the turn-in process a breeze.

David F. 
Rating:
5.0

I couldn't have asked for a better experience!

DAVID G. 
Rating:
3.0

Customer did not leave a comment.

Mikayla B. 
Rating:
5.0

Customer did not leave a comment.

Sherry W. 
Rating:
5.0

Very helpful staff with good old TN country charm!!!

Earle P. 
Rating:
5.0

Everything went great!

John S. 
Rating:
5.0

Customer did not leave a comment.

Candy C. 
Rating:
4.0

Customer did not leave a comment.

CANDICE C. 
Rating:
5.0

None, the service could not have been better.

FRED B. 
Rating:
5.0

Very friendly and helpful

LLOYD N. 
Rating:
5.0

Great trip. Thanks much to Prichard's!

Sherry M. 
Rating:
5.0

Customer did not leave a comment.

JOEL L. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
4.0

Customer did not leave a comment.

CINDY C. 
Rating:
3.0

They were closed on Sunday. Just dropped it off.

David M. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

Customer did not leave a comment.

Alisha H. 
Rating:
5.0

Customer did not leave a comment.

Monica T. 
Rating:
4.0

Customer did not leave a comment.

TIM D. 
Rating:
4.0

Customer did not leave a comment.

ERIC T. 
Rating:
3.0

Customer did not leave a comment.

kennenth H. 
Rating:
5.0

very nice to deal with and helpful

LLOYD N. 
No reviews have been submitted for this location.

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