I called uhaul and made a reservation for a truck for one hour, even though I said one hour three times she booked it for two. I guess she was thinking smart just in case . The location that the company resides inside of an desolate sketchy trashy hotel makes me want to borrow a truck from someone else or buy one of my own. When arriving and following the limited signs down the halls, I entered a room that looked deserted. I found a woman who was sitting and wasn't able to hear me because she was fixated on her phone. She was nice and pleasant rough around the edges with the burping, but she gave me the truck key. I arrived at the truck took pics of the outside, opened the back and it was filled with blankets just thrown in there and a dolly. I was not able to load anything in it. My daughter father put these items in the truck beside us, we were in a hurry . I took the truck loaded my items and dropped them off and was back before the hour. I picked it up at 2 and was back before 3 and I only went 8 miles. I know this because the man who checked in the truck told me and I appreciate his honesty, and he thanked me for my business .ASHESRENEE ILANA D.
Customer Reviews for Reid Taxi
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hard to find, kind of scary/bad part of town but lots of lights at that location. Lots of space.Nancy M.
Customer did not leave a comment.MONTYWAYNE H.
Clean the truck, replace the rude Uhaul rep that seemed irritated that I disrupted game time on her phone with someone that gives a damn.Jennifer G.
Customer did not leave a comment.ARNOLDTERRY M.
Customer did not leave a comment.YITONYABEN B.
The original truck had a â€œcheck engineâ€ light and the person completing the contract appeared as if was an inconvenience for her to change truck. The contract was not changed as she only provided a different set of keys. I ordered moving blankets x 2 dozen and she reported they only had a few which I was directed to a closet where the blankets were dirty and piled on floor and I was asked to â€œpick out 12â€. The truck I did get was completely out of alignment as it pulled to the left and had to struggle while driving to keep it straight. The truck did not have dash lights and was not able to determine my speed nor see any of the other information on the dash after dark while driving due to this issue. The truck did not have taillights and I was only informed of this when I was driving to return the truck at 9:30 pm after driving over 35 miles in the dark with no taillights and the person following me informed me when I got back to the return location. I contacted the uhaul office where I rented the truck and the person stated â€œwell I don't know what you did but those were working and no one else reported a problem with the lights.â€ This indicated that again it was my responsibility - same as the first truck having a check engine light and was inconvenience for me to inform them of the issues. They provided absolutely unprofessional and horrendous customer service, which is not the experience I have previously experienced thru uhaul. This was truly a very disappointing and stressful experience and will not use uhaul agin nor recommend due to this experience â€” specifically from this franchise location.Jaren L.
Get better Internet. Nice employees stuck using Internet that freezes.Jill S.
Customer did not leave a comment.STEPHENANDREW M.
Customer did not leave a comment.Tristan S.
Customer did not leave a comment.WILLIAMFRANKLIN A.
The only thing was it would have been nice to know if no one was going to be there when we dropped it off. The good thing was I simply called the gentleman and he told me what to do.MARCEL B.
Customer did not leave a comment.MICHAELANDREW B.
I was satisfied as a customer and hope the next customer will be to also in the future.CRYSTALDAWN W.
Building was disgusting. Very dirty and trashy. There were signs posted everywhere to wear a mask. The lady who worked for uhaul had NO mask on. We're in a pandemic and you expect everyone to wear one but you're not. The uhaul was dirty.Kayla V.
Customer did not leave a comment.Sarah C.
the building smelled and was kind of scary to be ataudra P.
The drop off was straightforward and smooth. Thanks!!Kelly M.
Customer did not leave a comment.James H.
Customer did not leave a comment.Karyn L.
Not overcharge the customers.DAVIDHENRY B.
The attendant was rude...taking a personal phone call in the middle of my transaction. Very unprofessional. The driver's seat in the truck I was given was stuck in one position...as far back as it would go...the lever to move it forward was broken. I immediately went back to the office and the attendant had locked the door and wouldn't answer. I had to put a stack of moving blankets behind me to drive. When I returned the truck at 4:30 pm...the attendant was flying out of the parking lot in her car and nearly hit me.JANEROBINSON M.
No one was working so we had to drop the keys in a box. I was able to contact a person to instruct us to do so. At least that was helpful. It was odd leaving the truck and putting the keys in a drop box.Susan J.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.MATTHEW H.
The gentleman running the place stated he was physically unable to help with the trailer. As I backed my car up, he picked up the trailer bringing it closer to the car. Hit out bumper, scratched our car, then told me I backed into the trailer. Who in their right mind picks up a trailer and brings it towards the vehicle when they are supposed to be directing the person backing up? In addition the location is terrible, dirty, and unsafe.ADAM H.
Customer did not leave a comment.JEROME F.
Fix the after hours check in system. Location services with the web page would not work on any of the phones I tried it on. I would not like to be charged a surprise $20 for a faulty webpage on the company's part.NATHANTHOMAS D.
Online pickup service was lousy. Truck was old, steering squirrelly and cab smelled bad.Donald D.
Customer did not leave a comment.MATTHEWJAMES T.
The customer service was awful. I sat there while she handle business that didn't pertain to the job she was getting paid for. The office was trash but this particular location was the ONLY ONE that had the size truck I needed. I paid for a piece that I didn't get until after the time I had scheduled to return the truck. I called several times and they â€œdidn't have itâ€ but I decided to pop up just to check and someone â€œhad just dropped one off and she was going to Call me after she ateâ€. However the customer service rep joule was GREAT he helped me in so many ways! Including returning the truck because the site was down.SHANIQUASHAQUILL W.
Customer did not leave a comment.RICHARDFRANKLIN S.
Have help available to get trailer set-up... tonged hitch not working properly. Expected to hook up with trailer on slope. Inside trailer was dirty. I cleaned and left it better than I found it. Overall not a good experience.Steven V.
By some computer error they lost my reservation, BUT Joann switched a later reservation to make sure I got the 6x12 landscape style I needed. She was excellent! The trailer however had not been cleaned from a mulching & roofing debris job. I picked up nearly 100 roofing nails and it took me better than 1/2 hours to clean it out for a household items move. The trailer itself was excellent quality and performed flawlessly. Well worth the money.GEOFFREYA S.
I had to park my car at a different location because I figured it was going to get broken into when I left. The Office is ran out of a motel room. Bad area.LAWRENCEPAUL B.
Quick and easy drop off.Raymond Wayne B.
Unfortunately this location is in a run-down section of an old hotel that frequently houses the homeless. The individuals that operate the location also operate a taxi business. I made the mistake of taking my children inside with me. Once inside, The building wreaked of urine, there were no lights in the hallway and only sparse lighting in the office. Had I not yelled â€œhelloâ€ once inside the room/office, I never would've known I was in the right place. On the way out, my children remarked that they didn't want to come back with me because the place was too â€œcreepyâ€. If I ever need to rent a uhaul again, under no circumstances will I be visiting this location.NATHANR B.
This is not where the drop off was supposed to have been. However, having been refused at the first location on Valley Ave., this proprietor directed us to this location. No one was present. We called the uhaul contact number on the door of the facility and it was answered "Red's Taxi". He stated that he was busy and wouldn't be able to check us in today, and to just drop it off and he would check it in, in the next morning. We pride ourselves in returning rented items clean and undamaged. Without having this verified by a Uhaul representative, is not good, for both us and your business. Also, had we been any older that we are, we wouldn't have been able to disconnect the trailer from our vehicle. We will leave a separate feedback for the original dropoff point.Janet C.
Great service great delivery and qualityROBERTSCOTT K.
Customer did not leave a comment.Martin H.
Service was fine. The agent was very efficient at managing all that was coming In to her. However the office is filthy dirty and doesn't appear to be in a very safe part of town. Next time, I will try to find a different location. It is also difficult to find. GPS sends you to some kind of trail. Maybe a note on the website that it's behind the Ramada Inn would help.CINDYL S.
The trailer had black powered inside it I had to clean it out and lay a tarp on the floor so my furniture would not turn black.ADOLFOREENAN L.
The location was dirty and smelled badly! The only staff person there was preoccupied answering the phone for the taxi service. Key to truck was locked i Swiss back of truck, had to use combination lock to open truck, and lock wouldn't work. Had to wait long time for the 1 staff member to come outside and she still had problems getting it unlocked! No boxes or other packaging available, only boxes! Needed a TV box.MELANIE FRIEND F.
Customer did not leave a comment.mike M.
Customer did not leave a comment.EDMUNDORAUL R.
Very unappealing location in an old run down motel.THOMASC L.
The office where I picked up my Uhaul was very unsanitary. The woman was not wearing a mask or shoes and was walking around the office. I would not rent a Uhaul from this location again.GABRIELLESKADBER R.
I did not return the trailer to this location. I returned it to Clark's Muffler Shop located at 619 S. Main St. in Lexington, Va as instructed. There is awful cell service there so I could not complete the mobile check out. The owner said he would check it in in the Uhaul system.Francis C.
Customer did not leave a comment.Matt A.
I pulled in and saw no one. It was in an old converted Hotel. So I Parked the Truck myself. I saw a person at a door and asked were uhaul was. So had to walk up the building to the door with a small uhaul sign on it. We went in down the hallway around the corner found the office. It was a bid nasty room that had stuff piled in it like a storage area. It had a big table with chairs that I would not set it if I had a hazmat suit on. They were nasty. Finally Figured out it was also a taxi cab dispatch office. There was a smaller sub office within it of glass. A rather large lady was sitting in there on the phone with someone did not appear to be business and another phone in here hand appearing to be deleting emails. Never noticed us. Were were jingling keys and rustling around. After about 15 minutes she got off the phone I waited another few minutes. Then spoke up excuse me I have a truck to turn in. SHE NEVER MOVED EXCEPT to REACH OUT HER HAND to GET the KEYS. I had to walk to her. She said we will email you. I did not tell her may name or anything. She never moved. I felt like my skin was Crawling.Timothy A.
Customer did not leave a comment.ELIZABETHNICOLE B.
Customer did not leave a comment.Frank C.
I was supposed to drop off at the Benois rd location. They WERE NOT there and told me it would be an hour. I was so very frustrated. Reid Taxi was available to take the truck and was so very helpful.Michael H.
Customer did not leave a comment.daniel R.
Customer did not leave a comment.eduardo L.
Uhaul representative was very polite and user friendly.JOSEPHDOMINIC B.
Customer did not leave a comment.John H.
Customer did not leave a comment.RUSSELLARLIE W.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.James F.
Customer did not leave a comment.James F.
Dropped the key off in the drop box.David R.
Location was a dump...truck had no oil in...this location needs to be shut downMARKELLIOTT H.
Customer did not leave a comment.Calvin W.
When I arrived at the location I reserved my van , nobody was available to check me in . And therefore I couldn't start my move on Time. However the customer service person was very helpful and redirected me to another Office to rent a van.Jeremiah P.
Customer did not leave a comment.ERICAELIZABETH G.
Notify customer that their equipment might not be available at their preferred location ( NO THIS WAS NOT DONE ON OUR RESERVATION) So that they don't waste 11/2 hours out of their way and gas to get equipment.Eric C.
Customer did not leave a comment.erasmo C.
great placeDANIELSTEPHEN R.
Vehicle was extremely dirty. The vehicle seemed badly in need of a tune-up.Deborah G.
The woman working was rude. No masks on anyone. Location and van were extremely filthy. In the middle of a pandemic i would expect some decency and cleanliness but unfortunately revived none.Carole V.
Our encounter with the gentleman at the facility was excellent. The facility itself was difficult to find and we had to wait till the gentleman running the facility returned from somewhere else.GEORGE G.
Make sure rentals available on weekends and keep extra on premises and do more one way destinations .spent 2 hours trying to find rental that Saturday 3 places booked no rentals then back to get TRAILER at 1st stop was a rental available but got rented before we could even get reserved on it just standing waiting mostly but finally one came available at Reid taxi but mostly just running place to place to find rentalsRONNIE O.
Customer did not leave a comment.RODNEY M.
Honestly the customer service at U-Haul was great but the dolly that I rented I guess had a bend in it from a previous renter and wouldn't work for the car I was towing. It cracked the front bumper of my car bc it got stuck on that bent piece and I had to take my bumper off for it to even work. Other than that the service was good but the equipment caused damage to my vehicle.Chris T.
Customer did not leave a comment.MATTHEW O.
Great service friendly on point.Jason H.
Customer did not leave a comment.Jennifer S.
Only used caused was forced to NORMALLY use Valley Ave KEY LOCK would not open took 17 minutes and 10 on holdJeffrey S.
Customer did not leave a comment.Christopher W.
Danny was friendly and helpful. He had a crank to lift trailer onto hitch. First location I have used that helped hook up trailer and check everything was working. Great service.Steve R.
Customer did not leave a comment.GREGORYLEWIS K.
Customer did not leave a comment.Michael M.
very helpful and quick pickup!JAMESPAUL C.
When I got the trailer home and began loading it, I noticed that the trailer was home to a colony of ants.RICHARDL T.
Customer did not leave a comment.ANNPATTESON P.
Drop of was quick and easy.James S.
Customer did not leave a comment.derek G.
Danny Reid was very nice and helpful.EDWARDSCOTT R.
Customer did not leave a comment.Hope R.
Customer did not leave a comment.CHRISTOPHERDARRE D.
Excellent service!!JAMESHARLAN S.
Great service received !!LOISDAVIDSON D.
I initially rented a 5' x 8' trailer. When I got home, I realized the trailer was too big and called to asked if I could come switch it out for a 4' x 8', which I was told I could. When I arrived back, I was told that I would be charged twice since I was gone for 3 hours. I explained that I called and was told to bring it back â€œin a little bit.â€ I spoke with the field manager who was very rude, but eventually said that he would switch the trailer reservation and that I would get an $85 credit when I returned the trailer. They hooked up a 4' X 8' Trailer, which was filled with ants. Once realized, they switched the trailer out. All of this took up 3+ hours of time with the phone calls and trailer switching. So, I arrive to my destination in Kalispell Montana and I'm told that they aren't allowed to refund me the $85 and that it should have been done before I left Roanoke.Melanie M.
Not his fault, but the first day I tried to pick up the equipment, I was told that U-Haul was having a system-wide problem with the credit card system. So, I couldn't get my vehicle. I changed the reservation to the next day. Then, the app wouldn't accept my photo of the back of my driver's license. He tried it too on his computer and it wouldn't take it. The reservation had to be canceled and then re-entered. Then I got my vehicle. So much for non-contact pick up. He was very nice about it and apologized for all the inconvenience. But sadly, he wasn't wearing a mask---the governor's mandate.MARIELESLIE M.
Customer did not leave a comment.Eddie H.
Location owner was wonderfully professional and courteous. However, the Google maps directions sent me down a narrow, abandoned road from which I was barely able to turn around. This is more a Google Maps issue than the uhaul location itself, but if there's any way to communicate the error in directions it would save a lot of people from getting stuck.Thomas G.
Put a sign out on the road where it is visable to someone driving an unfamiliar vehicle in a strange city. We went by the location twice, before spotting the small sign behind a bush.Fred F.
Customer did not leave a comment.Mary B.
Customer did not leave a comment.Jerry C.