Awful experience. The customer service agents did their best to help so this is not technically a knock on them but overall terrible. My "Guaranteed" U-Haul was at a location that was not even open and available for me to get the keys to the truck. Spent over 2 hours at the site on the phone with customer service trying to contact the owners of the shop to no avail. No keys in the lock box. Truck was at the site but could not access it and after the pick up process, they said it was in transit and neither of the 2 customer service agents could even get in contact with traffic. Waste of time and could not even find another truck in the vicinity. Could not complete my move due to this.Mitchell L.
Customer Reviews for Rockys Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JuliBeth H.
Very kind and helpful staff, easy process. They went the extra mile with all of my questions and concerns. Would recommend Rockys Uhaul.REILLY N.
Customer did not leave a comment.Haytham M.
Knowing we are driving almost 2000 miles and paying over $2000...I expect working windshield wipers...the was NOT a wiper on the passenger side. In addition the inside windows were dirty...had to stop and buy windex and paper towels to clean so we could seeDavid L.
Customer did not leave a comment.Tania P.
The second location in Downers Grove was phenomenal The first location in Bur ridge was awful and a disaster BUT NEITHER LOCATION had a Dolly and one dozen blanket pack that was charged to my account in the u haualJamaria M.