The particular truck I picked up was in a tight parking space, and a little hard to get out,, but only due to a loading dock at the building next door.Sharyn S.
Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)
Durham, NC 27713
(Beside Durham Rescue Mission)
Services at this Location:
- Mon-Fri: 9:30 am - 5:30 pm
- Sat: 8:30 am - 4:30 pm
- Sun: 12:30 pm - 4:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. The two young woman at this location provided excellent customer service support.HAMZAH G.
The front desk receptionist was exceptional!!!!Chevelle L.
The woman at the desk at this location Friday evening and Saturday morning was a total professional and went above and beyond to ensure a positive experience.Jeffrey N.
The tire pressure was low and there was a bad stench in the vehicle, but all good other than that. Smooth process and friendly service.COURTNEY P.
Customer did not leave a comment.KENNETH D.
The application or servers were broken when I was trying to return the van. It would be good to provide guidance to go inside if having trouble, or to have an online chat option to try. I would get pictures in and then the session would reset! Extremely frustrating. Also, the local worker did not check-in the vehicle with the time I actually returned it. This could be a big problem if uhaul enforced the time stringently or if someone else wanted the vehicle. Next time I might not use the app and just work with the local agent instead, it was more frustrating than expected.Craig L.
Sorry I didn't ask the young lady at the front desk her name but she was very helpful and very friendly. Thats what I call customer service!!! I will return!GRETCHEN P.
Great service from the young Lady up front. Very polite and knowledgeable. Very efficient from p/u to return to getting invoice. As some would " totally pain free" .STEVEN W.
I had to wait for thirty minutes for someone to open the store even though the hours said they were open.jaleh D.
Customer did not leave a comment.DENNIS G.
Customer did not leave a comment.SANDRA J.
We had an exceptional experience with our truck rental from this location. The young lady that was running the front desk/rentals was very thorough and worked well with the customers as we came in. She was very friendly and courteous, she never missed a beat and treated everyone with great service. I think her name was Sierra. It was an overall exception customer service experience.TARA I.
No complaints, because the customer service was excellent!Debbie M.
Customer did not leave a comment.Diana H.
Customer did not leave a comment.ROBERT D.
the staff were very helpful very , very courtesy very good staff thank again.GLORIA W.
It was a lot of animal hair on the seats. the lady that checked me out was very nice and helpfulMELISSA S.
Both the employees who helped me were amazing! Their customer service was excellent and they went above and beyond to accommodate me. I appreciate them both very much.Rhachel R.
The lady at the front desk was great friendly and very helpfulBrian H.
Customer did not leave a comment.Valarie W.
They were greatTyler B.
Maybe a freshener spray for cigarette smoke smellDavid M.
Customer did not leave a comment.ALVIS G.
When someone reserves blankets and appliance dolly, if you choose not to have those, let the customer know ahead of time and not when they pick up the truck.BRANDT L.
Customer did not leave a comment.NICOLE A.
Customer did not leave a comment.SRISUMAKANTH K.
Vehicle interior was not clean. Driver side seatbelt was not functional. Driver side door weather stripping was deteriorating and causing the door to not shut properly.JAMES B.
Rude employees, dirty uhaul.Larry B.
Customer did not leave a comment.Jaquan J.
Customer did not leave a comment.KEVIN B.
Cierra was most helpful with our checkout.EDITHJEANETTE T.
Customer did not leave a comment.William H.
The your lady Ms. Soular gave great customer service nice, pleasant, and courteous looking forward to doing business soon.RODERICK D.
Customer did not leave a comment.MARIA M.
Customer: please adjust mirrors before pulling off, you have to do it manually with your hands. If adjust buttons were there, it wasn't visible to me. Other than that note, I have no complaints.ARNOLD F.
I received excellent customer service from this location, it's very convenient, clean and organized.Robert G.
The truck we were given had the check engine light on, so we had to go to another location to get another truck.DILIP S.
There was no one at the first location I made my reservation. I called customer service and I was sent to another location less than 2 miles away. I got the truck I wanted. I returned the truck later that day and abd I was charged for EZ fuel when I have put more gas than what was there when I got the truck. I called customer service again to complain about the charges and I was told that it was an error and that it will be fixed and someone will call me. I have not yet received that call. I am not happy with my experience this time.BABA T.
Customer did not leave a comment.ISAAC J.
My only issue was that I was in line and the customer service rep was stepping outside to help customers before me. I told her I would step outside and tell the person who dropped me off that my truck was ready and she said as soon as she finished with the people before me she would get me my rental truck. While I walked to the car, another customer walked in. When the staff person came back in, she started helping the other customer, who was standing in front of the counter, instead of me, and I had to wait 20 more minutes to get my truck.LISA D.
Make sure what you reserve for a person be ready,and not waste his time.JOSEPH R.
Customer did not leave a comment.Genora W.
Nice clean new van.Douglas L.
Everything went smoothly! The associates were knowledgeable and efficient!KADIATU K.
Customer did not leave a comment.Anie C.
Customer did not leave a comment.Tammy J.
Young lady at the counter was very helpful and polite. She made the transaction smooth and efficient.IKEEMA S.
Online/mobile truck pickup and drop off very glitchy.Madeline H.
The truck had got an accident from previous renter. Truck has maintenance issues and sound like it want to cut off at idle.jadda R.
Your app is terrible for non-contact pickup.John B.
I arrived at 11:50 checked in online and had to wait because the girl wasn't on site. Didn't get my uhaul until 12:30 then I had to get a dolly which was 7.99 and got charged 10.00. Truck was dirty due to her being late and movers where at my place waiting it set my whole day behind. Plus I had to go out that night and buy a lock she didn't even offer one to me.very unprofessionalCatherine W.
Great experience!!!RANDY T.
Thanks for your help!KENNETH J.
Customer did not leave a comment.FELICIA N.
Customer did not leave a comment.Patricia D.
Customer did not leave a comment.lillie C.
Please check the attitude of your online representative JasonWilliam B.
Wonderful service.Henry L.
Customer did not leave a comment.STEPHENIE W.
Customer did not leave a comment.Arun V.
I found a slight damage to the vehicle prior to driving off the premises that had not been noted. I'm glad I brought this to the attention of U-haul; it financially spared me from possible unecessary headache I was not responsible for creating.LOLITA J.
Customer did not leave a comment.WILLIE G.
Customer did not leave a comment.rOBERT T.
Customer did not leave a comment.Sierra J.
Customer did not leave a comment.BILL M.
everything worked great for a seamless experience. thank you.Alexandr S.
Customer did not leave a comment.amy L.
The attendant was very friendly and helpful.Peyton W.
Customer did not leave a comment.Clara R.
Mobile website did not work on latest Android OS + Firefox. Could not upload driver license picture, report damage before leaving the lot, or do the after hours return (had to use friend's iPhone).Jonathan K.
Customer did not leave a comment.Whitney L.
Customer did not leave a comment.Tracy H.
Awesome service! Fast and polite.Kevin B.
The ladies at checkin were wonderful and did their best to work efficiently at getting customers in and out. They were kind and respectful! If I owned a business I would be proud to have them working for me.william G.
I thought everything was in order and just what I expected. Nice staff and good equipment made for a nice experience.steven W.
The 5:30 closing hour seems a bit early to me. However, it was explained the late hour posted is for the storage area only.Denise M.
Everything was fast and easy. Nothing to add. I'll be a return customer, I'm certain!Jon H.
Van performed well. Not that clean..but ok.Major C.
Customer did not leave a comment.BRENDA H.
Customer did not leave a comment.Jimmie R.
the entire rental experience was wonderful! The 2 women working (Soular and Cierra) at the Security Self Storage in Durham NC on Cornwallis Road were patient, kind, and helpful with our customer service needs. Thanks for all of your help!Hope W.
Customer did not leave a comment.Maria M.
Have more than one salespersonValeria R.
Nothing. Online access makes customer transactions smooth and almost completely perfect.Gerald R.
Customer did not leave a comment.Jennifer G.
Customer did not leave a comment.Vontonya B.
Customer did not leave a comment.Justin O.
Customer did not leave a comment.Christopher L.
The agent gave wonderful service, which is appreciated during a moveBen W.
I was asked to return the rental before 5.30 pm even though I was charged for 24 hrs . I ended up canceling something I was going to pickup latter in the eveningrajesh K.
Excellent experienceChevelle L.
Customer did not leave a comment.Sheronda S.
Customer did not leave a comment.Brian G.
The self pick up was not easy at all, we waited for over an hour trying to get verified. You would think it would be easier the way it is advertised, I ended up having to go inside for help anyways. Terrible experienceShyheim C.