Customer Reviews for Security Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Self Storage

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Steven H. on

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Tyrone C. on

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Colon M. on

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Love the location.

Annie R. on

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Nothing. Keep up the good work.

Kyle H. on

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Excellent service. The staff was very helpful.

Ricardo L. on

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Application pick up was terrible. Application crashed several times, process to pick up key was slow as I had to wait for the person at the counter to finish helping storage facility customers. The whole process from starting in the app on the phone when I got there to leaving took over 40 minutes!!

Colin M. on

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The rental experience is still terrible. I feel like the the 24/7 pickup feature took the existing reservation process and put it in the app instead of the app being the frontend for a reimagined rental experience. Even worse, the ownership of the time consuming part of the existing process was shifted from the rental agent to the customer. Even if the app was only meant to streamline the existing processes, the app was unreliable and the overall experience felt cheap. U-Haul is totally missing the point of creating an on-demand, app driven experience.

shawn H. on

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Karl S O. on

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Robert G. on

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Cathy was great as usual!!

luis E. on

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Kadey M. on

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Employees were very informative

Joseph F. on

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We never saw or spoke to anyone so I can’t say much about the location or service. However, Charging $30 because we forgot the right down the mileage before putting the keys in the drop box is insane. The nickel and dining by uhaul is outrageous. It cost us nearly $100 for the smallest truck for less than 12 hours. We will definitely be using another service next time.

James K. on

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Excellent experience, easy check in and check out.

Eric T. on

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Very nice representative.

Frank C. on

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BRENDA K. on

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Thuy N. on

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Ronald H. on

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Elias M. on

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The reservation was ok at this location, it was just the return that was annoying. I needed to leave in a rush after returning it and the person up front didn't want to complete the checkout while I was there. I wanted the paper work stating everything was ok. The person up front said I needed to use the checkout process on my mobile device because she couldn't do it at the moment. This time consuming process to take pictures to ensure the rental was returned as it was just ridiculous. I would understand if the store was closed or if the place was busy, but it was not. I was the only one there. This person was just plain lazy.

Sean C. on

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Robert G. on

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Cathy was great on the rental truck process and Patrick was equally great on following up with me when I left my phone in the truck! Two of the best I have ever delt with!

Robert G. on

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Nothing... Patrick and Cathy were great!!!

Kurt N. on

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Patrick does a great job at this location. Kudos to him!

Patrick R. on

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Patrick was awesome again! Quick easy process!

Donna H. on

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We made a reservation in advance but the prices at the location were higher that the reservation made over the phone. We were told since our drop off time was 5pm and the location closes at 4:30pm we could drop off anytime that night and put the keys in the drop box and not have additional charges, however we were charged another day at the rate of $79.

Emmanuel A. on

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Joshua R. on

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Patrick was great getting me out the door and checked back in when I was finished. Plus the location couldn’t have been more convenient!

James R. on

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Michael G. on

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HEIDI E. on

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vivian K. on

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Well done .

Camilla C. on

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I thought the rental process was really painful and long. If I knew that were so many steps I would just go to the counter.

Crystal E. on

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Zackary S. on

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Came to get my U-Haul an hour earlier than scheduled. The gentleman that helped me looked like he had closed shop for the day but opened up the door to help me out. He was very accommodating and friendly. He even let me keep my car there until I was done! These may seem like very trivial, simple things but they made my moving experience with U-Haul seamless. 5 stars and a rec!!!

Loucretia S. on

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provide better explanations on how to access Keyes. Was not told that facility was not a certified U-Haul place didn't find out until returning truck and truck was unloaded that there was an administration fee and that I had to have insurance and last but not least after everything is stored locked up then they tell me that they debit my card every month rather than letting me pay my bill every month had I known that this facility was not a U-Haul Storage facility I would have not done business there I plan on getting my storage unit emptyed as soon as possible. Please maybe in the future you could have your representatives tell people whether it's a subsidiary or it's a real U-Haul facility thank

Norman M. on

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First time using this location and I found the staff friendly and the service excellent. I would use again.

Patrick R. on

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Patrick was great! Explained everything clearly, was in and out in 5 minutes.

Kevin R. on

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Jared S. on

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Morris T. on

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Mina Y. on

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Edward P. on

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Doing online is terrible I will never use online again

Phyllis J. on

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Jonathan K. on

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harry B. on

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Thank you

Terry P. on

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kelly W. on

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None, the guys I worked with to set up the rental were wonderful!

Patricia R. on

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Brendan M. on

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The employee who helped me rent the truck was excellent. He was fast, professional and helpful. I would definitely rent from security self storage again and recommend it to others.

Jennifer T. on

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Manuel D. on

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Naphaphone R. on

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The person working the customer service counter could have better bed-side manners. Not very friendly. Made the experience a little uncomfortable.

ASHLEY L. on

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Patrick was fantastic and very nice. Would definitely choose this location over others based on our interaction with him.

Lauren L. on

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Marion K. on

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Great staff, very friendly, professional and helpful.

Matthew T. on

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Great service.

Gaea T. on

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Albert B. on

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QUICK-EASY_ THE BEST!!!

Robert G. on

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You can have rental blankets available. Every time I go in you have not stocked the store. Patrick was great!!!

Robert G. on

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You can have rental blankets available. Every time I go in you have not stocked the store. Patrick was great!!!

Thomas M. on

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Great experience - excellent pick-up/drop-off location! Nice to see new vehicles in the fleet with some added safety (backup camera).

Robert G. on

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Nothing staff was great

Robert G. on

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Robert G. on

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Patrick was great!

Tim A. on

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Patrick was very accomodating to my duplicate reservations and fixed me up with the right-sized vehicle very quickly. I will rent from him again when I need a van.

Robert G. on

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Patric kwas great!

Scott M. on

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Patrick was friendly and helpful. Easy out and in.

David L. on

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Patrick took care of us, explained all the requirements of the rental clearly, all the moving supplies we rented were ready in the truck, and we were on our way inside of 5 minutes. Thanks!

michael F. on

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Everything went smoothly and as expected

Jon V. on

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Great, seamless experience from booking to vehicle return. Patrick was very professional, courteous, and thorough.

MARIUS D. on

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Patrick was very helpful courteous,and attentive to details.A good asset to U Haul family.

Jonni M. on

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Richard S. on

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Kim S. on

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Vern W. on

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Floorboards were a bit dirt and the back wasnt swept out. Nothing crazy and completely acceptable. I just noted that before I drove away with the van. Was a smooth transaction from pick up to delivery all done via mobile. Thanks !

Jeff A. on

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Cab smelled of strong cigarette smoke. I am U-Haul employee. I normally get 20% discount. CSR Patrick asked AFM Freddy if we got U-Haul employees. Freddy said, “We do not.” We do in Wisconsin.

JAY N. on

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Patrick was the employee that helped me. He was knowledgeable, professional and provided courteous and excellent customer service. I wouldn’t change a thing.

Scott B. on

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Not much. Was ready for an immediate rental (which may not always be the case). Manager/owner was helpful and courteous. Will use again.

Kyle S. on

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Chris H. on

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Fast and friendly, great customer service. Patrick was very nice to work with to rent the truck.

Aaron S. on

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michael D. on

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Just state more clearly that this location is not a “Drop Off” location.

Jeff R. on

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Great management and staff.

Gene L. on

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Bonnie D. on

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Our experience was fantastic, if one can use that word when moving. Patrick and the ladies went above and beyond in accommodating our needs! The cargo van we used had only 4000 miles on it and was very accessible as well as enjoyable to drive.

Nicholas H. on

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We reserved two trucks and when we went to get them only one was available the other wasn’t despite the front desk person seeing both reservations in the computer. We had to drive to another location to get a truck.

Chris C. on

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steven C. on

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Good service and easy to do business with this company

AMBER P. on

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Customer service at call center was very poor. Very rude, kept cutting me off when I tried to speak. I couldn’t handle it, so I called back and spoke to someone much more pleasant.

Gerald L. on

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Gas tank was not full. I ended up over filling and paying more than I should have. Threats about not buying insurance are over the top.

robert C. on

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How could you put 3 gallons of gas in the tank when I only drove 5.7 miles. Hmm sounds like your gas gauge doesn't work right. It happens most of time I rent your trucks. Maybe someone in company should look into this. Probably not.

Kevin S. on

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MARK M. on

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Shai A. on

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Security Self Storage was good & helpful but, I was sent to Security Self Storage after my original reservation at Storage King USA 1538 E Williams St, Apex, NC 27539 ... FAILED ... I wasted 30 minutes at Storage King because there wasn’t a person to speak to & because no one from Storage King answered my call or voicemail.

Derek A. on

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mike C. on

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mike C. on

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ERICA H. on

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harold D. on

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Great as always