Great experience with quality trucks and customer service.Christian T.
Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cathy has great customer service and was nice to talk withDavid E.
customer service wasnt very friendly...Michael Y.
The one bedroom sized truck that was anticipated actually came as a studio sized truck. Couldn't make a change last minute ended up making multiple trips on the hottest day of the year.Lukasz N.
This world has become so automated and just plain lazy you now want me to take photos of the mileage, cab, cargo area and where I parked the car or charge me $20 to do WHAT YOUR EMPLOYEES SHOULD BE DOING when they get to work the next day. Stop asking your customers to go through a tedious check in process or charge them to do what UHAUL SHOULD ALREADY BE DOING. Stop having us do YOUR job. We already paid for the truck for goodness sakes!Spencer P.
Customer did not leave a comment.Daniel A.
This Review is for Wed 6/30/21 and Wed 8/11/21. Location; 1101 N Main St., Holly Springs, NC 27540 The Two(2) U-Haul Employees Cathy and Jonathan were Absolutely Professional. They Handled My Reservation both times in only a few Minutes and the same when I Returned My $19.95 Cargo Van. I Definitely will You U-Haul whenever I have anything to move â€¦ Thank You ðŸ‘ðŸ‘ðŸ‘ Steven Hinderhofer (E-Mail:) firstname.lastname@example.org (Cell) 631 860-1206Steven H.
Everything was fine but we didn't realize we had only rented the blankets and that they needed to be returned, so we had to take them back up there the following day. But it was only a couple miles from home so no biggie.Edward S.
Customer service skills of the clerk at this location were very poor. I didn't get the vehicle I wanted even though it was available. I had to rent what the clerk wanted. The service engine light on the vehicle was on for most of the trip.Claudia G.
Customer did not leave a comment.Douglas Q.
Customer did not leave a comment.Logan H.
Jonathan was extremely helpful with our check in process!! Will definitely use this location again when needed.William W.
Customer did not leave a comment.Robert S.
The pick up location was changed and I was not notified. This cost us a significant amount of time and inconvenience.MARICIA D.
Customer did not leave a comment.Kenneth T.
Does not work for u haul so if you have an issue/dispute - they cannot resolve the issue. We had a very frustrating experience on moving day!SHERRY S.
Customer did not leave a comment.Sanford L.
Lower the rates. I literally had this truck for less than 6 hours, I paid for the gas, and it cost me over $300. I'll find another alternarive next time.STEPHEN S.
Customer did not leave a comment.Bryan S.
Don't move a rental 10 miels away so you can collect another 10 dollars from me. I cannot believe you moved the pickup location without any notification and required me to pay more for my rental. I will never rent from U-Haul again.MARK R.
The online process was difficult and the key box isn't protected from elements so getting the key out took forever resulting in multiple broken nails. When I checked to see if the store was open the woman inside told me to call customer service because they didn't open until 8. I waited on hold for a customer service rep to answer for 30 minutes until I could break enough nails to get the keysKimberly C.
Experience with the pickup location was great, but experience with booking and communicating with Uhaul was awful. There was no indicator in reserving that one-way rentals were more complex and less guaranteed and I needed to reschedule based on what was available despite booking 6 days in advance. Collectively over three days we were on hold on the phone for over 2 hours.Eric D.
Customer did not leave a comment.Christopher H.
Incredibly smooth process using the app to check out and later return the rental. Thanks!Thomas F.
Customer did not leave a comment.William L.
Johnathan and Cathy were great at Security Storage, and checked me in and out flawlessly.....KENNETH L.
Customer did not leave a comment.MARK R.
The store agent would not check my Uhaul return in, telling me they were closed, even though I was in line 5 minutes before the store closed. The sales agent told me to leave the truck and he would return it in the morning.Tim C.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.DHANUSH P.
Customer did not leave a comment.JONATHAN C.
Customer did not leave a comment.Steven M.
Lower mileage rate.mark R.
Customer did not leave a comment.Brian A.
Not enough parking for returnsDENNIS A.
The only thing i can think of is to make the size of the gas tank displayed to make it easier to judge how much fuel to add when returning.Russell K.
Customer did not leave a comment.Richard O.
Recommend people download the U-Haul App and use it for check-in. Don't forget your Driver's Licenseâ˜ºï¸Jeffrey B.
Customer did not leave a comment.Christopher D.
I would improve the overall visibility of the paperwork needed to rent the truck. I did not realize I needed in addition to the driver's license additional things. the Rep who helped on the phone was fantastic and waited until I got the keys and was ready to go. However, if it had been more visible that I needed to bring other things instead of my license I could have avoided sitting on the phone for 20minutes. Thanks!Todd N.
Customer did not leave a comment.JEFFREY J.
Person who checked me out was great. The person who checked me in was unfriendly and unconcerned with customer service.ARCHIBALD W.
Very nice and helpful staff!Harold C.
Customer did not leave a comment.Christopher J.
Email copy of final invoiceMark J.
Customer did not leave a comment.Lakshminarayanan A.
Johnathan at the desk was awesome always very professional and helpful. He is great.KEVIN F.
Customer did not leave a comment.Elyezer R.
Customer did not leave a comment.John-erik R.
The parking situation is terrible. It is difficult to get vans and trucks in and out of the location, particularly when it is busy.Stephanie E.
Customer did not leave a comment.Maxwell S.
Truck worked awesome in assistance in our move to our new retirement home thank you Uhaul!Thomas H.
Customer did not leave a comment.Alicia A.
The attendant was very helpful.Carol D.
Customer did not leave a comment.Taylor D.
van had no washer fluid. windshield was dirty, couldn't clean it because there was no washer fluid. steering well was dirty.Aladdin H.
the app was very slow to use when trying to use the ShareApp when supporting contactless pick up and ended up having to go into the store to complete the check in.TIMOTHY J.
Patrick was super friendly and professional. Made the pick up and drop smooth and easy! Great customer service !olivia S.
Customer did not leave a comment.Ruth P.
Cigarette butts behind the seat and a face mask also behind the seat. That truck was not sanitized and with the covid I feel like I had a poor business experience. I am a very unhappy customerDebbie O.
The rental could have been a disaster if the staff member was not onsite. Contactless pickup would not have worked because the web site would not send me a link to update my password. Additionally, the web site wasn't working when I dropped it off, so I had to confirm when I was down the road. Also, remove the extra $20 charge for verification the next day. You cannot trust the web site to operate when you need it.NORMAN G.
The place is fine but crowded. Returning was much easier than obtaining. However, the equipment is still crap and dangerous and I doubt I will ever use uHaul again.Eric H.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.GARY H.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.TORONDA J.
Customer did not leave a comment.JUAN C.
I would definitely recommend this location to my friends. Patrick was amazing! He is polite, personable, friendly, knowledgeable and kind. He explained every detail of my rental! I am happy to have met him! He is an asset to this company!Marie M.
Floor of the truck was dirty, but it was ok for what we neededPeter K.
The actual truck was great but the lady behind the counter was rude and talked over me when I tried to explain that I did not use all the mileage. I didn't understand how things work at uhaul because she first handed me a bill for the full mileage so when I explained to her that I didn't use all of what was estimated on the first bill, she was so rude and disrespectful. She was rolling her eyes and talking to me like I was a child. Better customer service would have made this a great experienceLauri C.
By far the cleanest and easiest uhaul rental experience I've had.Andrew F.
The after hours rental was fantastic. Equipment was clean. The grounds were kept quite exquisite. The human help was meh.Andrew R.
Customer did not leave a comment.Joshua R.
Customer did not leave a comment.Lucjan R.
Customer did not leave a comment.Glen G.
Customer did not leave a comment.STEVEN P.
Thank you!Robert R.
Customer did not leave a comment.Melissa W.
Customer did not leave a comment.PATRICIA O.
Awful experience. We rented a 10 ft truck for 10 am. We arrived they said they didn't have it so would charge us for 15 ft. Or go to diff location or wait till 2 pm. Not our fault your customers don't return on time. The woman working was so nasty. Just rude. We will never rent again.Chris H.
Interior of the van was dirty. The staff member at the location was not customer friendly.Ralph B.
I had a great experience. The Van was ready at pickup time and it was very clean. The front desk worker was very pleasant and knowledgeableMelissa O.
I prefer to rent only from Cathy in Holly Springs when I need anything Uhaul. She is customer-oriented, friendly and extremely knowledgeable. We've been renting about once per month and will continue to do so.joseph M.
The pick up customer service was great. The drop off on Sunday was POOR!!! Will not recommended or do business with againAngel B.
Customer did not leave a comment.Brian O.
Customer did not leave a comment.Dhanush I.
Customer did not leave a comment.Paul B.
When picking up the vehicle, the woman at the counter was rude and condescending. She seemed annoyed the entire time I was there and even more annoyed when I had a question. The gentleman that was working when I returned the vehicle was pleasant and a joy to work with.Christopher D.
The lady who helped me (Kathy) was very pleasant and professionalJEFFREY K.
Customer did not leave a comment.Glen S.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.Kristen T.
Better customer service from onsite staff. Staff member wad not very friendly upon arrival and didnt get much better throughout the process.Rodney P.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Claudia P.
Lady at desk rudeRoni F.
Customer did not leave a comment.Stephanie C.
Customer did not leave a comment.Jason B.