The truck was dirty had sand in the cab and trash in the back. Had to sweep the drivers side floor mat so my feet wouldn't slide around getting in and out and was unsafe to drive. I was lucky it didn't rain during my trip because the wiper blades were worn out they wouldn't clean the windshield. I would not recommend anyone to rent a u-haul truck. Very displeased with the whole rental experience. There was very little or no customer support. I have pictures of the condition of the cleanliness of the truck up rental. I think I need to have my cleaning fee returned to me.Thomas W.
Customer Reviews for Shaheen Realty
(U-Haul Neighborhood Dealer)
Tyler, TX 75707
(Located 1 mile from Loop 323 on Hwy 64 East)
Services at this Location:
- Mon-Thur: 7:30 am - 3 pm
- Fri: 8 am - 4 pm
- Sat: 8 am - 12 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
unmanned location, phone number went straight to voicemail, mailbox full. IT TOOK OVER 30 AYS FOR THEM TO CLOSE IT OUT AND SEND MY RECIEPT. ILL NEVER USE UHAUL AGAIN, PENSKE FORM NOW ONscott F.
A easier pick up and drop off it took me forever to just figure out how to pick up the truck and then After it was all said and done I clicked drop off truck while I was in the correct drop off location and it just gave me 4 steps to do I guess because it was before the allotted time to turn in and then come to find out later I had to go back after I dropped it off already because now it gave me a option to look at my location and to drop off the truck with pictures someone should really fix that it's annoying and inconvenientdaniel G.
Need to get the the app fixed, rented 2 uhauls in the last week and couldn't check in our out on the app.Ralph V.
Customer did not leave a comment.Splenderah M.
There was no U-haul sign at this location. Very difficult to locate as there were also no U-haul vehicles to identify the spot. It was a parking lot surrounded by deteriorating buildings. We were not allowed to park the truck in the parking lot, but had to park in the grass along the highway. All communication was conducted by several telephone calls and text messages trying to figure out where to go, and what to do to fulfill our part of the contract. The entire transaction at this location was frustrating and actually scary, would never do business here again!Luanne H.
Customer did not leave a comment.TROY M.
Remain friendlyBrenda D.
Customer did not leave a comment.Matthew T.
Very easy to drop off and friendly people!RAYFORD A.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.ed C.
The truck was not equipped with dolly and pads I had requested. The truck smelled like livestock manure and was not clean. It was difficult to get the truck out of the spot it was placed. The rental area grass is overgrown and the buildings were falling apart. A homeless man walked out from behind the building at one point. Not a safe feeling environment to have your family to get a U-haul. Upon return of the truck to the Richardson store Ron, who was very helpful, let me know the truck the Tyler location let me leave with was an in-town rental.BRANDON W.
The location looks dangerous. The manager isn't there to transact business. I was charged for both mileage and gas. The round trip was 60 miles and I was charged for 100 miles. The $19.95 charge is grossly deceptive. $19.95 became $160! Next time I will go to other short distance moversDavid W.
Customer did not leave a comment.Mark J.
While the truck was good, The location is sketchy with dilapidated buildings and trucks are parked off pavement in the weeds. I reserved two dollies and 24 blankets only to be told when it was time to pick up the truck that the location did not have that equipment. I called U-Haul corporate and was told that I could just go to any official U-Haul location and get it. As it turns out, there were no dollies or blankets at any nearby location. Why do you let me reserve it if it is not available?Greg B.
Clean/sweep cabin regularlyAmber S.
Customer did not leave a comment.Ginger K.
excellent customer service convenient location smooth parking and management is very helpful five starzmujtaba H.
1. Was called while enroute to location. To pick up the truck and was sent to a different place, once we arrived the ABANDONED looking building no one was at location, tried to call straight to voice mail. Called uhaul, the very professional person walked us thru the app, getting the code and the keys. (The trucks parked so close together like less than 2 feet between them, head to tail, not side by side. Very difficult to get out.) 2. Truck was damaged (wood broken off) 3. Previous renter of said truck left furniture pieces in the truck, 4. The truck share APP is a joke.James F.
Customer did not leave a comment.Aleczander J.
The drop off was an abandoned building with a parking lot in horrible state â€”- 2 places where there had been fires on the parking lot, broken glass, weeds, no signage. There weren't any people around & I doubt there ever are. A horrible reflection on the U-Haul brand. I understand the need for U-Haul to designate a return site but you should remove this one. Personally, I won't use U-Haul if I have to return to drop off. Thank you.Mary K.
Customer did not leave a comment.Shalekka M.
Only place that had a truck last minute since my uhaul wasn't available on time. Only place that had a truck for me that dayBethany T.
Customer did not leave a comment.Jeffrey R.
Went there at 2:00 P.M. on a Friday. No one was there. Premises were overgrown. Check in by phone was too difficult for a person of my age even with three degrees after high school.ernest J.
Truck had broken glass in console part and back was dirty had feathers and dirt in there and the tow light kept coming on as if I was towing something.Shemarrionna B.
They charge me $8 and I no clue why because no one was there when I dropped off the uhaulKEITHA R.
To start with I very seldom give a review either positive or negitive, if service is good I am loyal &tell everyone, if it is bad I just do not continue to business with. The best suggestion I have is to not use this location. Service started out good but the quickly changed. I called & tolded the owner/employee that I was on my way and could be there in about 5 minutes, I understood her to say that she would walk up to the location. When we arrived we waited about 15 minutes before I called & said Maybe I am at the wrong location, she said I was at the right address but we had to complete some information first. She was very difficult to understand and had a hard time understanding me, I had to repeat everything multiple times. She said I tried to get this information from you but you hung up - making this my fault (the customer). I asked her at one point if she was in the building (that was locked & I had knocked on the door )- she said yes but would not come out to help me. I have truly never been so frustrated with working with anyone ever before. When she gave me the code to get the key out of the lock box she said it so fast that I could not get it, then she was aggravated with me.Jackie F.
Place of drop off would not allow deposit refund, I have been waiting over a month to receive deposit, had to call many times during business hours to find out they don't speak English. then they hang up on me and not answer after I call back. Kinda feel like I got robbed. Very shady/run down looking place.Josh S.
This site was unattended. My reservation needs were not met. Had to drive 20+ miles to this location which had a truck but no pads, no dolly. Had to drive to a second location to get the other items. The second location had everything I would have needed and no further from my home.Brian W.
The entrance to this location is in serious need of repair. There is a huge hole and mud pit in the middle of the driveway. You have to drive off the road to pass it. They charged me incorrectly, twice. Even after calling customer service to have it corrected. I am still working on having the charge fixed.Lori R.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.Vance A.
I booked online for mobile pick up and return, lady called said I needed to check out through them so I did as told, she added insurance back on even though I had declined online so was charged 14 for something I did not want and due to her releasing I was not able to return through deviceWilliam B.
Customer did not leave a comment.Yamarai S.
It was just an empty building with a box on the side to drop the keys. No one was around to inspect the equipment, hope the next person don't crash it and I get blamed and charged.lamary M.
Customer did not leave a comment.TARA C.
Customer did not leave a comment.Brandon C.
Looked like an abandoned store of some kind.Charles Y.
Customer did not leave a comment.Linda G.
Called the U-Haul 800 number who told us to drop the truck off at this location and that they were expecting us. They weren't supposed to close until 6:00 pm but no one was there. Called the number and the man told me to leave the truck and put the key in a box. We rented a dolly too but couldn't lock it in the back so we were worried it could be stolentim C.
dropped off after hoursCaryn D.
Customer did not leave a comment.John M.
Customer did not leave a comment.Isaac N.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.John W.
The lot that the truck was on was overgrown and difficult to get to. There is not an office on the lot with anyone to help you. I used the online pick up service and you're supposed to show the attendant an image to receive the keys. I walked all over the lot knocking on doors and no one ever answered anywhere. Finally I mysteriously received a phone call from who ever runs the place and she tells me the keys are in the truck. I was so caught off guard that I forgot to mention that I didn't revive the dolly I ordered as well. After returning the truck, I noted that I didn't receive the dolly and Uhaul said that they would be calling me in 48 hours. I haven't been called but I've been charged. Oh well. I'm not going back to "Satellite" again.Mark T.
You people quoted me at $77 and ended up charging me $148. You tacked on $53 fuel costs and a $25 cleaning fee. I put fuel in return to bring it up to where it was when I drove away on Friday. As for the cleaning fee that is plain and simple a ripoff. That truck was spotless !!! I will never recommend U Haul to anyone and I'm posting my thoughts on FACEBOOK and other social media Joni Watts 903.262.8923Joni W.
This location had no one on site to help when the self-pickup didn't work and the key was not in the box like it should have been. The location could also use some clean up and general maintenance. It was very run downBrandon W.
Customer did not leave a comment.james M.
The trailer hitch did not work properly so we were not able to end up picking up the things we needed. The office person did not answer the phone and identify that it was U-haul all they said was "Hello" I thought I had a wrong number. Very unhappy with the overall experience.Patricia F.
The website said they would be open but the door was locked. I called and received instructions from the business. Today I received the final receipt via email. They marked the tank at 1/4 and charged me for about 2 gallons of gas. I took a picture when I returned the truck and the fuel gauge reads well over 1/4 and indeed over where it was when I got it. I sent them the picture. They have not responded.kristian F.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Laney B.
The location where the trucks are held is not a good spot. It is also important to interact with customers in-person. This company is literally making money without any face to face interaction and very little involvement. Overall it was quick and easy and hours were great. I should follow their business model and make easy money.JESSICA N.
Dropped off after hours didn't speak with anyone or go inRAYFORD P.
there was no one at location, we just parked and dropped key off.Debbie S.
Customer did not leave a comment.Carlotta G.
Customer did not leave a comment.Nolan H.
Passenger side mirror has a crack in it that creates a very hard view once it's dark outside and headlights hit the mirror. It was not noticeable during the day but the headlights made it very hard to see. Other than that, the Tyler location was wonderful to deal with!!!Michael B.
Customer did not leave a comment.RENNIE R.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Dwayne V.
Unprofessional, but nice. Their tools was not up to date, computer had to warm up for 20min. No communication on outline, not knowledgeable or limited knowledge.Dennis M.
very nice people at U-Haul rental officethomas K.
I need someone to call me. We put plenty of fuel in this vehicle and was charged for fuel. Please give me a call. 70246837"8. This was a nonmarked white truck which was filthy on the sides and wasn't swept out. I wasn't going to complain until I was fraudulentlyncharge refueling fees! I'm furious.PERRY A.
I returned the trailer on the 17th, the same day I rented it but it was after hours and I called I the personal running the location beforehand and told her I was dropping it off. The next afternoon around 6pm cnt time she had still not showed it to be returned.HERMAN S.
Gave me instructions over the phone. Wasn't very helpful or inviting. Had to turn around multiple times because the only dignifing character was a very small uhaul sign.Joshua B.
Customer did not leave a comment.Colvin R.
24 hr drop off not manned but very convenient with drop boxThad J.
This location didn't have the dolly that I had reserved and tried to charge me another 100.00 deposit. They also set a location that I had to drop the truck at and a specific time without telling me. I have used Uhaul numerous times and never had the problems I had this time. I won't use this Uhaul station again and have told several friends who are going to be moving not to go to this location.veronica V.
Terminate your franchise agreement to protect your interest immediately.Stacy M.
Late charged for return but no one was available for check in the day before. When I arrived at pick up location no one was at location, had to call in for setup and notified the keys where left in the vehicle overnight???? Cost me to be late with my return and then you charged me for a late return. I will no longer use uhaul and never recommend. Your customer service is terrible and inventory sucks.Derek W.
Customer did not leave a comment.Brandon R.
Customer did not leave a comment.celeste F.
Customer did not leave a comment.KHAWAR K.
Customer did not leave a comment.Demeeka J.
For the second time in three weeks, I rented a m large truck and ordered a furniture dolly. Neither time was a furniture dolly provided. I bought kne at Lowe's.William T.
Good serviceKHAWAR K.
No one at location to provide keyRodney C.
Customer did not leave a comment.Chad H.
Customer did not leave a comment.CINDY M.
The rental place was so gross and low rent. The woman was polite but did not really understand the computer system. The trucks front end was so loose my husband had a difficult time controlling it. Shame on uhaul.Victor P.
trailer was on a hill in a pile of fire ants, that were unseen necausemof the overvrown grass. got out of truck to attach trailer amd was bitten 6 times by fore antsKelan E.
Co contact with personnel. Just dropped off trailer by the road in an grassy area. Grass was not mowed. Simple though.Steve H.
They are very nice and helpfulRyan S.
Customer did not leave a comment.Helvetia B.
Customer did not leave a comment.ROBERT F.
Very hard to figure out where to park your vehicle. Long hike along a busy highway to office. No one at the office at 2 pm on a Friday. Just an overall sketchy situation.Greg S.
only open 4 pm to 6 pm,DON A.
Customer did not leave a comment.DANIEL C.
They were nice. I showed a picture of the miles and fuel tank to prevent paying extra. Thankfully they accepted that.DANIEL B.
Customer did not leave a comment.FAITH G.
Customer did not leave a comment.Brent W.
I do not feel comfortable with commenting on the pick up location. I do not feel comfortable with ANY feedback going back to this location. If anyone would like more info they could call me.Linda B.
Customer did not leave a comment.debbie B.
Customer did not leave a comment.Marilyn W.
Customer did not leave a comment.Inez D.