Customer did not leave a comment.Nicole R.
Customer Reviews for Shop N Save
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had no problem, Mr.Joe was very helpful, he made sure I did not forget to pick up my truck on time.Thank you Mr.JoeAMELIA J.
The location is a run down liquor store and gas station in a low income neighborhood. A number of loiterers outside that made things uncomfortable.Wes D.
Customer did not leave a comment.Oliver I.
Location is not called Shop n Save. It is an old gas station with no sign (gas station shut down) attached to a liquor store. Building is dilapidated and a little scary. A man emerged from the behind the building and approached me in the truck. He turned out to be the attendance but his appearance did NOT indicate that at all. He was helpful and friendly once I understood his role in the transaction. There is no apparent place to park a big truck, and after his instructions, I ended up pulling up onto a grassy and concrete pad with 1/2 the truck. If this place had been closed at drop off, I would never have thought I was leaving it in the correct place. And after dark, I probably would have tried to call customer service for help. I would NOT choose that location for drop off or pick up again.Christa M.
Customer did not leave a comment.DAVID F.
Customer did not leave a comment.Paulette C.
Customer did not leave a comment.Youssef E.
Talked to customer service. The location and the service rep were very unsanitaryKyle G.
Great customer service. We rented at the last minute, and had no trouble making the reservation. Pick up and return were quick and easy, everyone was very courteous and professional.Dean H.
The office location looks abandoned and filthy, no one was there for assistance. I wasn't given a code for the box to retrieve the key, the staff on the phone were not knowledgeable and transferred me to be on hold. Finally, I moved one number on the lock and it opened up by luck. The instructions on how to obtain the key needs to be clear.Abedullah A.
Customer did not leave a comment.Pamela B.
Customer did not leave a comment.Youssef E.
The gentleman who helped me out was very pleasant, friendly and professionalPATRICIA P.
Customer did not leave a comment.Danielle Selena R.
Didn't have the item I ordered and caused me to stand around for an extra 20 minutes while he called someone to fix it.Sarah H.
Customer did not leave a comment.Elizabeth Z.
Customer did not leave a comment.jay C.
This location seriously needs to be looked at by U-Haul officials.James H.
Make it easier to get the vehicle key when doing the 24/7 mobile optionDominic R.
Owner was late. Pick up was at 8:00am, owner finally showed up at 10:15 after u-Haul customer service representative called him. His business phone is not set up for voicemail so I couldn't even leave a message. This was not the pickup location I requested.Jill A.
Personnel helpful and did well with the check in. The location is good but the office needs work.Ronald S.
The location is in a sketchy part of town. Only 2 other trucks there. The man was pleasant and nice, no problem there but he sat behind a glass door due to the area.Michele B.
Our initial drop off location was fully booked so we had to drive to another location to drop our truck off - I wish this could have been communicated to me the day before. Instead, I was notified about an hour before we were supposed to drop off and I hadn't checked my phone since I was pre-occupied with moving an apartment.Richard J.
Customer did not leave a comment.Tasha L.
I have been a U-Haul customer for years this location was unsafe at best. Although the gentleman that was very nice I would not recommend this location for anyone to pick up a truck or any piece of equipment.Alex B.
Customer did not leave a comment.JIMMY W.
Customer did not leave a comment.Eddie C.
Customer did not leave a comment.neil M.
There was so many U-haul places near our house and we had to drop it off way to far. We should of been able to take it to the nearest U-haul location to us.Amanda P.
I was provided excellent and courteous service and I will highly recommend the U-Haul located at the corner of Harden and Calhoun St. cross from Save-A-Lot grocery store and All South Credit Union. You we will be very satisfied. They also provide assistance loading and moving your property!!christa R.
This location is located on one of the larger, more well-traveled streets in Columbia and is VERY accessible, whereas some of the others are off on secondary roads, I did the self check in and checkout with the mobile app, which I highly recommend. Great experience !!! You can buy your return gas there if you need to. If you need a paperwork for the trip that you can show if you are pulled over, they can print one but the app will give you what you need. I would be well-inclined to use this location again.MICHAEL S.