Customer did not leave a comment.Isabelle S.
Customer Reviews for Stor Mor Mini Storage
(U-Haul Neighborhood Dealer)
Red Deer, AB T4P2H2
(No Of Hwy 11a - Chiles Industrial Park)
Services at this Location:
- Mon-Sat: 8:30 am - 5 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dale K.
Customer did not leave a comment.Joseph K.
I booked this unit online and had no issues with the pickup. When I was done, the charges for the unit were exactly what I had expected... Great Job U-Haul and especially Stor Mor... I would absolutely use this location again.Trevor P.
It was a good rental experience considering the pandemic currently underway, no negatives to report.HUW W.
Customer did not leave a comment.Nora-Lee R.
They were amazingly helpful!!!Pamella T.
I dropped off the rental at Balzac Uhaul. I was given the vehicle at 4:45 pm and dropped it off at 4:15pm but the woman there drug her feet on the drop off, could not speak good English and was very rude and dismissive. I am confused why it says I dropped off passed 7 pm and I was charged another 40.00 for extra day. I dropped it off at 4:15 and the person doing the paperwork didn't send in time obviously. Very poor service and unprofessional during the return process. Should not have paid and extra day fee. Very irritating to deal with as I was there on time for drop off. I will be sure to inform everyone I know of this poor service. Rip off artists along with a very dismissive and rude individual at the Balzac location. She didn't like me so she waited 3 plus hrs to say I dropped it off. WtfRyan B.
In my opinion this location is awesome, I've used them before and they are always very friendly and helpful if you have any questions.Justin F.
Pictures of odometers need to be done. I made mistake of not documenting the miles when I got it, I return 4 hours later and am told I've drive 50 miles more then I have. I expect honesty from u haul,. This learning experience has now made me wonder how many free miles I've given over the yearsJustin R.
Customer did not leave a comment.Eugene B.
Nothing. Friendly and efficient service was appreciated.William F.
Just need to check the fluids before renting out. There was no windshields washer fluid. But my favourite place to go either wayKristina H.
Customer did not leave a comment.Cam S.
The service was topshelf and issues were 0 the owner was more than helpful and I have no complaints!William C.
Person was taking personal calls about his vehicle and rental on the middle of speaking to me which delayed meROBERT P.
Customer did not leave a comment.WILLIAME W.
Friendly and helpful as always.Steven D.
Customer did not leave a comment.Miles K.
a gentleman was checking us in, a question was asked by us and an older lady walked by interrupted the conversation, and made a snide remark about "everything in one name", and shook her head. VERY RUDE and unnecessary and the gentleman seemed embarrassed by her behavior. Didn't make us feel very comfortable so we would not ever use this location again or recommend it to friends/family. Our reservation pick up location was also changed last minute which was inconvenient and cost us more in mileage charges, as well.Trevor B.
Friendly and helpful staff, very professionalDennis W.
I am impressed. Great service. Helpful staff. Wonderful van that fit my needs perfectly. Ran great. Great price. Thanks.dick S.
This guy was slow. We only wanted one day so he reentered all the info again and got the same price wanted to drop of on 51 ave and he pick a location across the city said 51 ave wasn't open but it was. FrustratingWendy G.
Very accommodating to my late pick up and early drop off.Lana L.
Friendly and helpful staff. Great experienceColin N.
You can start by giving the customer the actual truck they reserved several days ahead. Had to settle for a trailer which was too small for all of our stuff! Now we have to make another trip! If it was in town not big a deal but we had to go over 200 kms one way! I would definitely think twice about ever using againHeather G.
Mileage is expensiveJIM H.
The staff at this location were very, very friendly and helpful. I would definitely recommend them to anyone!Kelly L.
Have truck filled 100% with gasShaun M.
Customer did not leave a comment.Glen P.
What's a real good rental experience the staff was very friendly I would definitely recommend this to anybodyGregory H.
Customer did not leave a comment.Trevor N.
Customer did not leave a comment.Sonny C.
I have not dealt with a third party before and was not aware of the process. The man in the morning did not explain anything when I questioned he answered as if I should know. Then when he told me to pay 125 now before even getting it t ha struck which I have never done before. He advises me that come in with a post poor attitude. I am going through an Emergency Protection Order from my husband and in a womens shelter with my almost 3yr daughter. Yes I was short and frazzled rightfully so and his customer service is HORRIFIC!!! If I didn't really need that van yesterday I would have walked out. I will be telling everyone about it as well and yo stay away from that location. Awful experience had me shaking and in tears. I have court to discuss the Emergency protection order and the safety of my daughter. Sorry I was short and frazzled and just trying to get him to tell me what he is actually doing instead of assuming I know. I have a right to question why I'm paying 125 before i even get in the truck. I am still very hurt and angry by the whole thing. Very disrespectful and rude and ignorantMichelle B.
Customer did not leave a comment.Wes S.
Customer did not leave a comment.AMANDA O.
Great customer service and great equipment to rent!Kirby G.
They need to learn your software better. Had three different locations said I was booked. Customer service was horrible I waited for over 45mins,while the clerk was half way threw my application and started to discuss account receivable on a different matter,so I stood outside waiting for them to finish their discussion. Wasn't impressed.Dawn C.
Nothing. The service was good and very friendly. The guy even hitched up and unhitched the trailer I rented for me.Bill F.
Customer did not leave a comment.Collin K.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.Kristina H.
Customer did not leave a comment.Elaine R.
Customer did not leave a comment.Ivan T.
Customer did not leave a comment.Micheal T.
Great customer service!Caitlin S.
Excellent service, professional & friendly. Highly recommended. Will definitely use this Uhaul location again! Thank you for the smooth move.Yvonme C.
Customer did not leave a comment.Andrew C.
The people were great. Very helpful and informative. Exterior of trailer was quite muddy but otherwise perfect.Clinton G.
When a customer rents something for a day and its x amount when he rents exactly same thing 5 days later for 2 days price should double not triple! But when told hitch rental one time charge not daily 60$ for a hitch was unacceptable! Hitch rental was more than trailer!!Michael N.
Again great experience young man was very friendly and had us in and out of there no time flat.Mike K.
Good service , great staff as well as friendly and helpfulLarry Z.
Quick & Friendly Service, with easy drop off. Brand new, clean and easy to drive vehicle.Stephanie H.
Customer did not leave a comment.Darcy T.
Nothing at this time.Marielle W.
Customer did not leave a comment.Kennedy M.
Customer did not leave a comment.Cheryl Lee S.
This location is excellent, the owner is friendly and helpful. I was very impressed with the customer service!Craig P.
Customer did not leave a comment.Ted E.
Customer did not leave a comment.Heather O.
I love the service and availability at this locationKristina H.
Customer did not leave a comment.ALLEN M.
Wonderful people and company to rent fromMichael D.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.EURY D.
Make sure there is a ramp before you tell them there is. Huge mistake on their part. Had to hire a mover to help us lift a piano off the tuck bed. Customer service was awesome until this issue came up. Than told to call a certain number and figure it out ourself. No discount offered. Blah. Should have just hired a mover in first place.viking C.
One thing that caught us off guard was we book with the understanding we got a month storage and at arrival was told different.Michael D.
Was very pleased with everything from truck to moving supplies to on site storage. If all locations are like this I don't see anything that could possibly be improved.MICHELLE T.
Customer did not leave a comment.Tamina H.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Theo D.
The gas breather hose is leaking that give attention before renting. About five percent of the gas i filled up spilled to the ground.eulogio D.
Customer did not leave a comment.Tanya S.
all in all. my whole trip across the Country was made very pleasant. No Problems, staff extremely helpful at both pick up and drop off. Locations VERY accessible. Thank you U Haul for all the Help. You guys made my move so much easier ! Absolutely I will recommend your Company. If a 60 year old Female can do this...anyone can <3WENDY C.
Multiple marker lights not working on trailer. Had a crack in the front right corner inside floor of unit. Overall their great units. Just a little taller for king size pieces of furniture but made it work.Brad P.
I'm really unimpressed with the fact that I had to drive 21km out of my way to actually get a truck, when there should of been a truck at my towns location.. which ended up doubling the cost of my rental. the truck wasn't clean by any means but wasn't gross dirty! On the positive side of things, the guy at the front desk was incredibly friendly and helpful! Regardless renting the uhaul made our move much easier. UHAUL, when someone wants to rent a truck for a specific location (and reserves it for that location) then make sure there's a truck there, and if there isn't that possibility then maybe provide some kind of compensation for having to take on undue extra km.Your customers shouldn't have to pay extra for your lack of organization!!!!Ricki R.
Customer did not leave a comment.marcus S.
Customer did not leave a comment.Del R.
Our Uhaul experience was perfect. Thank you for making our moving day go smoothly!!MIchelle H.
again, the Uhaul online site was excellent, and should be held as an example for others to follow.Jeremy S.
same comments from pick up location.ARZINAL D.
Difficult to find. Need a bigger sign because you won't see it until you drive right by it.mervin S.
Customer did not leave a comment.Garry K.
Very knowledgeable, helpful, and accommodating!Michael J.
Customer did not leave a comment.cindy B.
If the reservation can be made for 8 AM, vehicle should be able to be picked up at 8 AM. Having to wait for regular office hours defeats the purpose of an early reservation.Tim B.
Customer did not leave a comment.Fred W.
Customer did not leave a comment.Chandra S.
Customer did not leave a comment.franco M.
Great location. Needed a bigger truck than I had booked and they had one available immediately.katherine M.
Customer did not leave a comment.KIM S.
I originally had one booked in Sylvan Lake. When I went to get it this morning they told me that Uhaul in Calgary took it and gave it to someone who was moving to Manitoba. VERY UN PROFESSIONAL!!!!! The employee in Sylvan called and found the one in Red Deer for me.fred B.
Customer did not leave a comment.JAN H.
Excellent service Thank you you and you staff great job. We will continue to use you in the future. Keep doing what you're doing it's working.Earl D.
Customer did not leave a comment.Crystal F.
Customer did not leave a comment.reichel A.
Customer did not leave a comment.Kelly B.
Customer did not leave a comment.Laurel M.
Customer did not leave a comment.Chantelle W.
Excellent customer service!Diana Z.