Customer Reviews for Stor Mor Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stor Mor Mini Storage

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Michael D. on

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One thing that caught us off guard was we book with the understanding we got a month storage and at arrival was told different.

MICHELLE T. on

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Was very pleased with everything from truck to moving supplies to on site storage. If all locations are like this I don't see anything that could possibly be improved.

Tamina h. on

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Michael G. on

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Theo D. on

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eulogio d. on

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The gas breather hose is leaking that give attention before renting. About five percent of the gas i filled up spilled to the ground.

Tanya S. on

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WENDY C. on

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all in all. my whole trip across the Country was made very pleasant. No Problems, staff extremely helpful at both pick up and drop off. Locations VERY accessible. Thank you U Haul for all the Help. You guys made my move so much easier ! Absolutely I will recommend your Company. If a 60 year old Female can do this...anyone can <3

Brad P. on

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Multiple marker lights not working on trailer. Had a crack in the front right corner inside floor of unit. Overall their great units. Just a little taller for king size pieces of furniture but made it work.

Ricki R. on

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I'm really unimpressed with the fact that I had to drive 21km out of my way to actually get a truck, when there should of been a truck at my towns location.. which ended up doubling the cost of my rental. the truck wasn't clean by any means but wasn't gross dirty! On the positive side of things, the guy at the front desk was incredibly friendly and helpful! Regardless renting the uhaul made our move much easier. UHAUL, when someone wants to rent a truck for a specific location (and reserves it for that location) then make sure there's a truck there, and if there isn't that possibility then maybe provide some kind of compensation for having to take on undue extra km.Your customers shouldn't have to pay extra for your lack of organization!!!!

marcus s. on

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Del R. on

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MIchelle H. on

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Our Uhaul experience was perfect. Thank you for making our moving day go smoothly!!

Jeremy S. on

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again, the Uhaul online site was excellent, and should be held as an example for others to follow.

ARZINAL D. on

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same comments from pick up location.

mervin s. on

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Difficult to find. Need a bigger sign because you won't see it until you drive right by it.

Garry K. on

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Michael J. on

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Very knowledgeable, helpful, and accommodating!

cindy b. on

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Tim B. on

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If the reservation can be made for 8 AM, vehicle should be able to be picked up at 8 AM. Having to wait for regular office hours defeats the purpose of an early reservation.

Fred W. on

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Chandra S. on

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franco m. on

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katherine m. on

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Great location. Needed a bigger truck than I had booked and they had one available immediately.

KIM S. on

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fred b. on

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I originally had one booked in Sylvan Lake. When I went to get it this morning they told me that Uhaul in Calgary took it and gave it to someone who was moving to Manitoba. VERY UN PROFESSIONAL!!!!! The employee in Sylvan called and found the one in Red Deer for me.

JAN H. on

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Earl D. on

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Excellent service Thank you you and you staff great job. We will continue to use you in the future. Keep doing what you’re doing it’s working.

Crystal F. on

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reichel a. on

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Kelly B. on

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Laurel M. on

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Chantelle W. on

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Diana Z. on

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Excellent customer service!

Ken M. on

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Nevada G. on

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Lester C. on

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Blaine V. on

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Customer service friendly and helpful.

mellwilson e. on

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poor saved no car available for me and very disrespectful . Spend 4 hour waiting

Jim S. on

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heather c. on

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nicole s. on

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steven d. on

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Very good service and very friendly

wade m. on

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The A/C in the truck didn't work.

Nathan Z. on

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Be open on time and have the truck pick accessible with the app.

thomas g. on

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The service was excellent, eventhough it is far away but with service excellent i could never ask for more. Leslie was very good in assisting us in any way. Thank you

christine c. on

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Micheal D. on

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Wonderful people who made a stress full day pleasant thanks

Andrew R. on

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Pete M. on

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I rented the trailer one way to GRaNDE PRAIRIE. Was goven a location in town to drop it off when i rented it , then an hour later i get a text to drop it off in the next town over , 60km out of my way round trip , this is horse shit. I called to change the drop off to grande prairie and was on hold for 30 min (no joke!) and when i got someone they said their coworker locked their computer and went on break (really!) and that they would call back to resolve it in 20 min, they never called

Jim P. on

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These folks have been awesome to do business with. I’ve already recommended them and have friends that have used their services. They’re always more than willing to help.

Daniel S. on

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Stock is limited in regards to 6x12 trailer in canada. Nothing to do with businss location.

Chase S. on

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Didn’t pay a dime over our quoted price. Filled with gas and ready to go. Took 5 minutes to pick up and 5 minutes to drop off. East and pain free. Second time using them and wouldn’t do it any other way! Very please!ld!

Christopher B. on

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Mike S. on

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trent c. on

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Lynn S. on

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All Good! Thank you.

Glenn V. on

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Ruslan S. on

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Alfredo P. on

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mark d. on

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this ended up being an alternate pickup the agent was very helpful and called customer service so I could ensure I received the rate I had confirmed earlier. Customer service made the change right away and I was on my way.

Justin F. on

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TRINA L. on

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Ellen S. on

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Service was great, expedient and accommodating. Staff was very pleasant and quick.

arron p. on

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TOM I. on

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I was told from your 1-800 number that there was wheel chaulks for my motorcycle. I had to drive for an hour to go pick up my own at my home. Extremely inconvenient.

Tyler G. on

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murray a. on

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Jim M. on

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GRAHAM T. on

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Prices really high for what you get could have got movers for same prices if not a little more

Lowen C. on

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After the experience at this location, myself and the company I represented, will NEVER be using UHaul, for commercial or personal use every again. The Attendant on shift, obviously cared more about hia own personal time and energy then trying to make the customer remotely happy. Also, on your website, you boast a rental fee of only 29.95!! But when I finally receive my bill, there's $50.00 of add ons. Over all, this absolutely aggravating experience was eye opening at least. I will gladly being taking not only my personal busy, but the bussiness of my company and any company I work with in the future, anywhere else. As for actually trying to improve the experience? Try advertising semi-accurate rates, smiling when the customer walks in, maybe consider starting the rental when it is -25 outside and you know when the customer is going to arrive, and don't close your door 10 minutes before you said you close. Thank you again for this horrible experience.

David A. on

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Nice and approchable staff.

Derek T. on

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It’s not the locations fault, it’s the maintenace of the truck.

Barbara O. on

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A very enjoyable experience

Dave M. on

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arend g. on

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senoa A. on

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Movin itself is really stressful n costly. I appreciate the understanding of returning the truck an hour later then expected to load n unload furniture is a lot of work whwen there is only 3 adults and 3 children. With a very low budget the rental was affordable aswell, will defiantly use u haul for future moves

malcolm b. on

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Although I can appreciate that the fleet of large trucks in Alberta has dwindled with the exodus of workers, i have to say that the old 'clapped-out' truck I drove from Alberta to Ottawa was not pleasant and certainly embarrassing on hills! Couldn't help but notice all the new Fords on U-haul lots in Ontario!

Rod W. on

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