Customer Reviews for Sunshine Xpress
(U-Haul Neighborhood Dealer)

30 reviews

1828 N Charlotte Ave   Monroe, NC 28110

(704) 282-4269

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(704) 282-4269

1828 N Charlotte Ave
Monroe, NC 28110

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

At least help us hook the trailer up when we get it. My husband had to hook it up all by himself, which was my easy with his health condition.

JOHN B. 
Rating:
2.0

Trailer had been previously used to haul SOD and was full of dirt and sod remnants. I had to clean it myself before using. Pickup took approx 20 minutes, for no good reason when I had done everything online. Had to manually lift and turn trailer around by myself to hook up. No assistance offered.

ELWIN M. 
Rating:
5.0

From beginning to end it was a pleasant experience and everyone was very friendly and professional Thanks Rich

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

Dorothy D. 
Rating:
5.0

Close and convenient. The staff was very courteous and respectful .

Patricia H. 
Rating:
4.0

Not too happy that I was double charged and I have to wait 3-5 business days for a refund. Other than that I am very pleased with Uhaul.

Janis L. 
Rating:
1.0

Took 50 min to get a trailer I had to hook up myself.

Cory M. 
Rating:
5.0

Customer did not leave a comment.

ANGELIA F. 
Rating:
3.0

Price was $30 more than quoted online. Hard to repark because of tiny parking lot

Annette B. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
1.0

No one to help you disconnect, took forever to get checked in. Not professional and unfriendly.

Carl G. 
Rating:
5.0

Customer did not leave a comment.

nelson A. 
Rating:
3.0

Have more people working instead of 1. Location is at a gas station and other customers kept entering.

JAMES S. 
Rating:
2.0

I rented this truck to store some household items in during some construction. Total of 10 days. Flabbergasted at your prices & fees. Over $500.00 & put no miles on the vehicle? Seriously. I have rented from uhaul in the past, largest truck you had & it wasn't this much. Ridiculous. Won't be using you guys ever again.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

elia V. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
2.0

When I tried to pick up the trailer, the woman behind the counter did not know anything about how to use uhaul system and told me I would have to wait 3 hours till her supervisor came to work. I refused and told her I had reserved it and already checked in and she needed to figure out her end so I can use the trailer. After 20 minutes and a phone call with the supervisor, I was able to pick up the trailer. More training is necessary for this location.

William P. 
Rating:
5.0

Customer did not leave a comment.

JACKIE M. 
Rating:
2.0

Did not have rental on file, so had to call in which added time to pickup. No assistance attaching trailer to vehicle. Trailer parked in grass with hitch over fire ant nest. This location should not rent any equipment that requires help setting up.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE T. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

I had to work hard they didn't have a dolly

Brandine C. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
2.0

Change address on gps. Have a station set up so customers renting trucks don't have to wait on the clerk taking care of other customers purchasing store items. Have a U-haul clerk and a convenient store clerk.

Lawrence W. 
Rating:
2.0

I was in that store for about a hour..the guy was working alone..he couldn't get my info right.didnt send the email the email he send I couldn't replay..so I didn't know to return the truck..but over all thank you.

Angela O. 
Rating:
3.0

Customer did not leave a comment.

Olin M. 
Rating:
5.0

I'll tell my friends about y'all.

Kimberly Y. 
Rating:
3.0

I would not use uhaul it cost to much

Wanda B. 
No reviews have been submitted for this location.

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