The van was dirty and even had a ticket on the floor board that said to not rent. The employee referred to me as "Tucker Fucker" The check-in process with the app took a really long time and then I still had to wait for the employee to get the key out of the key drop box. The price that I am being charged is not what the order was for.Jason T.
Customer Reviews for Switchyard Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Paid $202 for a van for one day that was supposed to be $19.95. Then when I returned it I got a bill for $49 for the one day rental saying my card is going to be charged again. The bill also lists a $2k charge for gas but shows my 18 miles added to the odemeter. It makes no sense and I want my $202 back.Charlotte W.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.Margaret W.
More expensive than I expected.Herbert K.
I was extremely pleased with the kindness and compassion I received from this location. They were very flexible and understanding of my circumstances which made my situation much more manageable. I would definitely recommend them to a friend and will absolutely use them again!Kristin G.
Customer did not leave a comment.Mary F.
Customer did not leave a comment.Daniel D.
Fire the incompetents!Bethene H.
The tow dolly that I rented had the right front support of the fender vent amp so much that it was rubbing the tire. The belt tensioner on the left side was turn up to where it was missing some parts and the belt had been cut shorter than the other side.Ben B.
Customer did not leave a comment.William B.
Scott and Scott were both amazing and up beat people. I will use this location again. Thank youAJMAL S.
Very nice people and they care about your needs.Henry S.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.MICHAEL S.
Excellent service an ease of access.Kenneth T.
I initially went to the indicated location but was told the truck was elsewhere. The second location was not clearly marked for people who are not familiar with the area. The truck's fuel tank was lower than the indicated level on the paperwork. And lastly, we were overcharged. The quoted online price was not what we received.Julius A.
Customer did not leave a comment.Jamie D.
Customer did not leave a comment.Gregory D.
Customer did not leave a comment.Blake H.
Customer did not leave a comment.CHRISTOPHER G.
The guy who hitched the trailer kept the safety chains too loose so much so that one of them literally broke apart during the middle of my journey and cost me an additional trip to a Uhaul neighborhood dealer just to get that fixed.ANKIT M.
Customer did not leave a comment.Vincent G.
Customer did not leave a comment.Shannon G.
Anthony at Switchyard Storage went above and beyond regular customer service. He was extremely helpful and patient. He helped me make a quick necessary change and he was over-the-top polite and respectful. I highly recommend everyone use this location for UHaul rentals!Amy B.
I drove max 12 miles and I put $17 of gas in the truck and the attendant was on the phone when I told him He didn't really try concerned and kept on taking on the phoneWilliam S.
Customer did not leave a comment.William G.
Anthony was great. Keep up the hard work.Brian M.
Guy. Was rude. Truck was drift. In it and trash under seat. Really rough driving first 30 miles then just started driving smoother. Started out jerky and. Not wanting to build up speed. To speed limitChrstiona B.
Customer did not leave a comment.MARIEH J.
Love the automated drop offJames D.
Customer did not leave a comment.Ralph M.
Location was hard to findMICHAEL C.
Staff was friendly, accommodating, and the experience was great. What was a somewhat stressful day by nature was made easier with regards to the rental. I will definitely choose this location in the future and recommend to friends.chris H.
The cab reeked of cigarette smoke, which was unpleasant.Brandon C.
I was extremely impressed by the courtesy and professionalism!Sherlyn F.
They were efficient, helpful, and knowledgeable.WALTER P.
Customer did not leave a comment.Cody M.
Great people, no issuesDarby H.
The location is tough to figure out where to park; especially with large trucks and if having to maneuver around other vehicles. I have sent an email but I was charged for extra things that I should not have been charged for upon returning.Jason T.
Customer did not leave a comment.Michael B.
I did not get my 25 discount for returning cleanPeggy P.
Customer did not leave a comment.Derek W.
Customer did not leave a comment.Travis F.
Customer did not leave a comment.david R.
Customer did not leave a comment.Naomi B.
It is unclear where to take vehicle. The area with U-Hauls parked was too small for the number of vehicles there. No clear parking spotsTad S.
Customer did not leave a comment.April T.
Anthony was phenomenal! Extremely helpful in all aspects of the move. He had the movers bring the truck to me on moving day. Cannot say enough positive things!Vyshonne K.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.Malissa S.
Customer did not leave a comment.Nicholas C.
Nothing! The staff was great!Thomas M.
The staff were attentive and very quick. I was in and out in a few minutes.Andrew F.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.James L.
So helpfulNicholas C.
Anthony is very helpful! I have used the cargo trailers numerous times. I am also scheduling U-haul to do my move...Nicholas C.
Customer did not leave a comment.Matthew S.
I tried to use Southide Rental for this. They were not there when I arrived, and turns out that they forgot to prepare my truck and have it ready. I ran to Switchyard Storage and they IMMEDIATELY got me a truck and apologized for the U Haul problem. They were fantastic. 10/10.Eric H.
Customer did not leave a comment.JACK M.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Claudia G.
Nothing. Very smooth.Ursula P.
Customer did not leave a comment.Daniel D.
Quick and efficient drop off of the trailer with the assist of the personnel at the site a day early I might add! Thank You!Matthew M.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Caitlin T.
Everything went perfectly and smoothly. The people at the Switchyard location are very professional and friendly. Highly recommended!Lopo R.
Anthony was knowledgeable, professional, kind and courteous. The move went very smoothly, thanks in part to U-Haul. I would definitely recommend this location!Teresa B.
dropoff was very easy.Timothy W.
Customer did not leave a comment.Mohammad A.
Customer did not leave a comment.david D.
Friendly and easy.Seth L.
The gentleman that assisted us was very helpful. He made the procedure of checking in and out easy.Brenda S.
I had a problem with a tire leaking air while on the road, I called uhaul, explained where I was and the direction I was headed, in a matter of minutes they had called me back and set up a meeting point with a tire repair service, in less than an hour from the initial call I was back on the road.... Kuddos to uhaulTimothy B.
Customer did not leave a comment.Glenn G.
Customer did not leave a comment.Traci M.
Customer did not leave a comment.Brooke C.
Customer did not leave a comment.Robert B.
The driveway is very steep and only has a tiny sign that is easy to miss until the last second. Putting up a larger sign would be a relatively easy improvement.Travis D.
Anthony single handedly made our experience a positive one. He took the time to provide guidance when the truck wouldn't start. And when our Moving Help contractor (Magic Movers in Bloomington) was a no show/no call/no phone, he came over and helped my husband unload the truck. Unbelievable service. This man should be developed to run a region.Scott T.
Customer did not leave a comment.Brendan F.
Anthony was fantastic. He helped us out with a last minute rental on a very busy day and the vehicle size we ordered was not back from its previous renter. Anthony didn't hesitate in securing us an upgraded larger vehicle, with no additional charge since we contracted for the smaller less expensive one. He thought about the clients experience first, which is rare nowadays. True professional and businessman. We will be renting from him again. Thank you Anthony!!John R.
Customer did not leave a comment.Bo J.
Customer did not leave a comment.John S.
Overall a pleasant experience from check in to returnGerald L.
Friendly and helpful staffRobert W.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Isaac F.
Customer did not leave a comment.Mariana Q.
I had the vehicle rented for multiple days and on the day I was set to return it, I was asked to bring it in multiple hours before my rental agreement was up because it was "already booked" by someone else. This altered my plans and the employee who called me about it did not seem apologetic for demanding the truck back by a different time.SAMANTHA A.
Customer did not leave a comment.Jon Q.
Customer did not leave a comment.Pavlo L.
I believe there is communication misunderstanding between us, but the attitude I get from here is vert disappointing. When I made the reservation on 07/31, I choose no damage protection/insurance. I tried to check in online according to the guidance, but the customer service said he was busy and will contact me later, which he never did. So the next day I went there and check in face to face. When I was about to leave, I asked if I can park my own car in the corner of parking lot, the same customer representative said yes, and added:" do you keep the insurance on the vehicle". I thought he was refering to my car in case anything happened in the parking lot, so I said yes and leave. When I returned the truck in the afternoon and received the receipt through my email(email@example.com), I surprisingly found there was a $14 safemove fee. I called back immediately, but the customer representative insisted that he got my affirmation for adding the insurance. I thought I might have missed some sentence in our conversation, so I said "maybe I missed something". It only occured to me an hour later that the last sentence he added to me was refering to the u-haul truck. But when we were talking over the phone about this issue, his attitude was very disappointing. He used sentences like "it is not my problem you don't understand English." And he said he will see what he can do and get back to me, which he never did again. Even though after I realized what this huge misunderstanding was and called back, he just refused to answer my call. I understand that misunderstanding can happen sometime to anyone, but this experience I got from the U-haul customer representative is very very disappointing. I hope I can hear back from you and help me solve this issue. Thank you.Jiang Q.
Charged for a dolley they we could not get because they had none.Jack F.
The man behind the counter (an old man) was very rude and angry at me for no reason! He just kept yelling at me for not speaking English very well.Hamad A.
All went very well!Jack M.
Customer did not leave a comment.William Scott B.