Customer Reviews for The Attic Self Storage
(U-Haul Neighborhood Dealer)

232 reviews

102 James St   Venice, FL 34285

(941) 234-4480

Location Hours

  • Mon-Fri: 8:30 am - 3 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(941) 234-4480

102 James St
Venice, FL 34285

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 3 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The lady that helped me was very friendly and helpful made the process very easy.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

Wow! They did a great job! Very impressed!

Mark C. 
Rating:
5.0

Great people and vehicles

WILLIAM S. 
Rating:
5.0

Every was perfect and professional

Vyacheslav M. 
Rating:
5.0

Customer did not leave a comment.

Ray C. 
Rating:
3.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

nothing

AMILCAR M. 
Rating:
5.0

Customer did not leave a comment.

PAULA K. 
Rating:
5.0

Nothing

SALOMAO G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA J. 
Rating:
4.0

Have speed control on your trucks

PHILIP L. 
Rating:
5.0

Tom and Janis were great !!!!! I don't think it could be possible to have had a better experience. They took care of everything we needed on the phone ,walked us through everything. we were not able to be present when our house sold, and they helped the movers get it all in. And when it was time to move out they went above and beyond to take care of us on our schedule. Can't say enough about them and their help. it was a great experience.. Thanks Rick

Richard H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patti H. 
Rating:
5.0

Customer did not leave a comment.

Regina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

SUSAN A. 
Rating:
5.0

Customer did not leave a comment.

Claudia E. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Great service. Easy rental and return process. Friendly staff.

RONNY JAMES E. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
3.0

Still have not received final contract, I don't like the way this was handled.

kenneth Y. 
Rating:
3.0

The process to obtain the truck took over 20 minutes. That is just too long. The process at drop off was super easy. Just drop the key into the drop box. Doesn't get any easier than that.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Thierry R. 
Rating:
5.0

Staff was very helpful and extpressed a sincere desire to make sure we were satisfied and had a good experience. I would definitely rent from this location based on my recent experience.

richard H. 
Rating:
5.0

Made that part of moving very easy. Thank you

steve H. 
Rating:
5.0

Great friendly service, good location and well maintained vehicles. The office was modern and well kept. Will use them again if the need arises.

CLIFFORD P. 
Rating:
5.0

very good

SALOMAO G. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Very nice and helpful!

Kelli T. 
Rating:
4.0

No problems at all. Have recommended you to a friend.

Judith M. 
Rating:
4.0

The self check in feature was a miserable failure! It did not work properly with very long delays. Compounding the problem the only employee at the location was unable to help as he was just a gatekeeper. We had to wait for the employee who was familiar with U-Haul to show up. A process that should have only take minutes was well over 30. And to add salt to the wound, this location did not have a furniture dolly which I desperately needed and ordered well in advance. It was not a pleasant experience.

Jorge M. 
Rating:
5.0

Customer service at this location was over the top good!!! Friendly and extremely helpful! Highly recommend!!

Carl G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Perhaps stay open a little later.

Joanne L. 
Rating:
5.0

Customer did not leave a comment.

Marian M. 
Rating:
5.0

Customer did not leave a comment.

DIANE M. 
Rating:
5.0

Keep it going as is. Doing a great job!

Ronald R. 
Rating:
5.0

Great person who helped me!

ELMER B. 
Rating:
5.0

Professional service with quality truck and easy return process. Good experience with great people!!

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Very smooth drop off process.

Michael H. 
Rating:
4.0

This location was closed when we dropped the truck off so can't really comment. But over all the whole experience was good.

Keith J. 
Rating:
5.0

Very nice people

Robert L. 
Rating:
5.0

Rental handled well by staff at the location. Made it easy for us.

Kenneth F. 
Rating:
5.0

Great friendly staff

DAVID R. 
Rating:
5.0

Excellent all the way around. Great people, easy transaction. Great vehicle. 2nd time using them and would definitely use them again.

Brenda E. 
Rating:
5.0

Everything worked as planned and the equipment I chose was perfect

Dave T. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Luis V. 
Rating:
5.0

Everything went perfect. The check in process took a little longer than expected.

Tom O. 
Rating:
5.0

Customer did not leave a comment.

Brent D. 
Rating:
5.0

Wonderful staff at this location!

Melissa M. 
Rating:
5.0

Everything was perfect and I received friendly, efficient help. Thanks.

Dinka R. 
Rating:
5.0

Customer did not leave a comment.

Curtis D. 
Rating:
5.0

Lady was very helpful.. nice location in Fl

Michael U. 
Rating:
4.0

Very friendly staff. Easy to pick up and drop off vehicle.

bradford S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Bill T. 
Rating:
2.0

I feel I was charged way to much to use this truck for less than 12 hrs to move 2 items and your app was very difficult to use.. I left more gas than asked for in tank but yet still got charged more money than what was on receipt on next day ...i would never recommend this uhaul to anyone nor will I use you again I would rather pay a company with men to do may move for same amount next time

Tina B. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Ayleen C. 
Rating:
5.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

The attic staff is amazing.

patsy H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
2.0

Customer did not leave a comment.

Deborah F. 
Rating:
5.0

The people at this location are awesome. Friendly and helpful! Good Job!!!

Ronald R. 
Rating:
5.0

At the attic self-storage they went out of their way to help me and make my experience as pleasant as possible

Leo D. 
Rating:
4.0

Charge the going rate for gas so I don't to stop to fuel up.

Biagio L. 
Rating:
5.0

Excellent employee service very helpful

Margaret S. 
Rating:
4.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Customer did not leave a comment.

Ron E. 
Rating:
4.0

A little confused on the billing. We took $19.95 for van and $.59 per mile and rep said they figure best cost on return. Didn't get final bill until several hours after returning the van and looks like a one day rental at $79 plus miles at $.29 per would have been cheaper

Arthur R. 
Rating:
5.0

Excellent personnel and service

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

Ron E. 
Rating:
3.0

When i rented a cargo van yesterday I traveled total of 9 miles and was charged for 1.5 gallons of gas $6.00 which I consider a rip-off I would never rent from this location again

CHARLES A. 
Rating:
4.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Customer did not leave a comment.

Laurie-Jean H. 
Rating:
5.0

easy pick up, easy return

JEFF D. 
Rating:
5.0

Customer did not leave a comment.

Glenice T. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

These folks were awesome. Truly the best I ever had!

Ron E. 
Rating:
1.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Excellent location, the front desk ladies were very helpful. Thank you!!!

Robert R. 
Rating:
5.0

The Attic Storage and U-Haul rental is Fantastic! I rented a U-Haul van. They are so customer friendly and easy to deal with. Simple process and great prices. I highly recommend them. Brenda E.

Brenda E. 
Rating:
5.0

Customer did not leave a comment.

Janet H. 
Rating:
5.0

Best experience ever! Fast efficient service from very friendly people. Could not have gone smoother.

Duane C. 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
5.0

Customer did not leave a comment.

Lester F. 
Rating:
5.0

Customer did not leave a comment.

Tom O. 
Rating:
3.0

Be sure to advise of an insurance charge. My fault to not check but never was the charge for insurance mentioned, only fee mentioned was for the rental. Was an unwelcome realization to find the additional charge. Not good business to sneak this in,especially since my insurance covers me. Should be credited to me.

Don G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

I was charged $31 over what I was expecting to pay because the estimated mileage had not been figured correctly. with the me giving the correct address as indicated on my paper work the miles should not have exceeded what I drove because I drove straight there and to the drop point very disappointed

Donald F. 
Rating:
5.0

I have NO complaints whatsoever with UHaul location. My beef is with UHaul, its unnavigable website, and its slow, uncaring and ineffectual customer service. Spent 2 hours, with many unsuccessful tries on website, and after failure, at rental location, along with long telephone delays waiting for customer service, both of who customer service reps could not fix the problem or close out contract at drop off. If UHaul cannot treat its customers better, they shouldn't and won't be in business much longer. So much for my 40 years as a UHaul customer with no major issues. Where are the review questions for UHaul website and customer service?

David B. 
Rating:
5.0

See you again. Maybe in 2020. Working on plans to return to Venice.

Martin J.  |  Overall Experience 
Rating:
5.0

Rented Uhaul on 2 occasions, both times the experience as good as it gets, also used them for climate control storage for a couple months. This place is spotless with cameras everywhere. A+++ Staff

Ken L.  |  Overall Experience 
Rating:
5.0

Very nice people. Very clean unit. Price was excellent. Highly recommend

DEBORAH R.  |  Overall Experience 
Rating:
4.0

The access hours are not convenient for people that work.

SILVANA L.  |  Overall Experience 
Rating:
3.0

The hours were short since most people would work till 5pm and being closed on sundays only gives 1 day...(saturday) to get your stuff out. Maybe some small time frame on Sunday to help out.

JAMES D.  |  Overall Experience 
No reviews have been submitted for this location.

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