Customer Reviews for The Extra Closet
(U-Haul Neighborhood Dealer)

697 reviews

124 Warfield Ave   Venice, FL 34285

(941) 484-5824

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(941) 484-5824

124 Warfield Ave
Venice, FL 34285

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
3.0

The cargo van we rented had a roach issue. Because we were in a pinch for time I decided to spray roach killer throughout the van to just get our job done. Really not good.

WILLIAM R. 
Rating:
3.0

Be open at all times during regular business hours

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

JULIE F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

FRED P. 
Rating:
5.0

As a disabled person, I most definately enjoy the smooth ride of the Uhaul van. It has back support, always spotless with a full tank, all requested ad-ons have been loaded and a sweet willing staff. Great group!!

Ann S. 
Rating:
5.0

The onsite staff were helpful and polite. It is a well run location.

Collin P. 
Rating:
1.0

Alisa and Rocko were horrible. First words out of their mouths were, "it is not our job to help you" despite the video needed a few pointers in releasing the ratchets to place and tighten the tire straps. They refused to even look or point, repeating fear of liability. Their Uhaul mgr didnt explain the concept of "liability thru negligence". They demanded I leave the property without the car secure...the girl, Alissa, had a melt down screaming at me and threatening she was going to call the police to get me to leave. I am 68 yo woman and was assured by the national folks the onsite people would help. All I asked was they take a look to see why I couldn't get the rachet released. The video in the bright sun on a small cell screen doesn't highlight how to release the ratchets. Plus this one was jammed and needed a tool be released. I had an 80 yr friend along and he commented it was the most deplorable behaviour he'd ever witnessed in a service industry. I managed to secure one tire and get the rig to a nearby mechanic who said the passenger side ratchet was jammed and rusted. In my many decades of renting Uhaul equipment I had always found onsite personnel helpful and concerned with ones safety. These people were despicable and very negative representatives for Uhaul. One was no better than the other. I will be using Penske and Budget and even Enterprise for future equipment rentals. They will actually help!

Alecia H. 
Rating:
4.0

Customer did not leave a comment.

Annerys L. 
Rating:
5.0

Great experience from start to finish. Very personable employees who went the extra mile to make sure we were satisfied with our rental.

Christian W. 
Rating:
3.0

Very competent woman running location but no other help meant long waits by customers.

Lynda J. 
Rating:
5.0

Good experience, would use again.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

Alexa B. 
Rating:
5.0

Everything was clean and ready for us when we arrived. Staff pleasant and professional. We would rent here again.

GAIL J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

LORI K. 
Rating:
4.0

There was a leak in the roof and my boxes got wet from the rain storm.

HOWARD M. 
Rating:
5.0

Easy pick up. Van was ready and waiting. I used the mobile app to pre- register so I was out the door in 5 minutes. Staff was excellent- super helpful.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Called Tory at Store Quest SUNDAY - to drop off Car Carrier/ WORST Cust. Service EVER - her EXACT words -- You are NOT my Customer- I cannot Help YOU!!!! Rocko and Alyse at The Extra Closet - Were Exceptional .. AND Said they get complaints on Tory a lot ... YOU need to re-evaluate her employment...

Dorothy T. 
Rating:
5.0

Rocco and Alycia? are excellent representatives for UHaul, I have used this uHaul location on 3 occasions the last 5 months and have no complaints.

RODNEY W. 
Rating:
5.0

You guys rock

Craig H. 
Rating:
5.0

When I was there I asked what a one-way would cost going back up north and it would have been 5 times less than what I rented for coming down.

Dominic T. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
5.0

Nothing. Rocco was very friendly and helpful, and made the entire experience very easy.

Murray K. 
Rating:
5.0

Everything was at or above my expectations. Well done by the staff.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

JON B.  |  Overall Experience 
Rating:
5.0

customer service was excellent.

MARK D. 
Rating:
4.0

Only one guy there trying to take care of multiple customers. Considering hiring another person, if you can

William D. 
Rating:
5.0

new shoes onthe trailer no flats

DENNIS W. 
Rating:
5.0

They are awsome

raymond N. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
1.0

These comments apply to Uhaul. Com and customer service numbers. Had 3 calls with over 20 mins wait time each and very poor resolution. Was hung up on twice Also the ability to adjust contracts on line is non existent or at best difficult to understand. Uhaul is not the first place I will go for future moving needs.

DOUGLAS N. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

SAMMY S. 
Rating:
5.0

they saw the uhaul leakage and said that we 100% should file a claim and take pictures of it so we have proof. they were so helpful and honest.

spencer A. 
Rating:
4.0

Customer did not leave a comment.

Jim P. 
Rating:
4.0

Customer did not leave a comment.

Jesse H. 
Rating:
5.0

Absolutely fantastic service. Personnel were great. Highly Recommend them.

PATRICIA JO S. 
Rating:
5.0

Excellent customer service. Responsive and accommodating.

BRIANWILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Marcia S. 
Rating:
4.0

Excellent customer service

STEVEN F. 
Rating:
3.0

only one employee, understaffed.

mark S. 
Rating:
5.0

UHaul Staff were very helpful. Excellent customer service.

MARY M. 
Rating:
5.0

Rocco & Alyssa are the best!!! I have my own moving service & rent on the regular from them. Always above & beyond.

JAMAAR S. 
Rating:
5.0

Customer did not leave a comment.

KEITH P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Alisa & Roco were incredible. There is nothing that could be improved on that this Venice location. They were completely accommodating with the pick up time and every request that I had they fulfilled immediately. I was in and out with the trailer in less than 15 minutes. Excellent service!! Genuinely very nice people. Thank you.

RONALD Y. 
Rating:
5.0

Excellent service!

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

RENEE C. 
Rating:
5.0

Rocco is the best, always above & beyond!

Jamaar S. 
Rating:
5.0

Alyssa was wonderful!!!

Jamaar S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN N. 
Rating:
5.0

He is very friendly .. Ty for your time.

Lea Z. 
Rating:
5.0

2 employees go above and beyond to satisfy customers

THOMAS O. 
Rating:
5.0

Alyssa was awesome and assisted me with everything I needed, way to go Alyssa and Uhaul family! 🙂

SHERRY C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Very friendly, helpful and professional

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Ann G. 
Rating:
5.0

Great service! Fast and friendly! Helped with hookup and light check

RICHARD LOREN B. 
Rating:
5.0

The help was great I would definitely use them again.

KELLY H. 
Rating:
3.0

Customer did not leave a comment.

Domingo R. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

I don't remember the lady's name, but she knew her job well . She was very polite and a pleasure to work with . The best of luck to her in her future . 😎

James L. 
Rating:
5.0

Location was well managed and staff was knowledgeable, helpful, and courteous.

Alan P. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

PHILIP J. 
Rating:
5.0

Customer did not leave a comment.

ROSANNE M. 
Rating:
5.0

The Extra Closet Crew are the best!!!

ALYSSA M. 
Rating:
5.0

Thank you for the 20+ years!!!

LISA & BILL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Very helpful young lady

CARLTON H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

sharon K. 
Rating:
5.0

Customer did not leave a comment.

JONELLE S. 
Rating:
5.0

Customer did not leave a comment.

WILGEM Q. 
Rating:
5.0

Good customer services

Gomaa I. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very friendly

PETER M. 
Rating:
5.0

Customer did not leave a comment.

LOUIE D. 
Rating:
5.0

Nothing at this time.

Robert I. 
Rating:
5.0

Rocco & Alyssa are the best!!!

Jamaar S. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA W. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
4.0

Customer did not leave a comment.

Beverly H. 
Rating:
5.0

Customer did not leave a comment.

Shane C. 
Rating:
5.0

The young man that helped us at our pick up location was the kindest, polite & most helpful person we've come across in long time. Thank you again for all you've done in helping us.

CALVIN W. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL C. 
Rating:
3.0

Not enough staff, 20 minutes to drop off

VICTOR B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN E. 
Rating:
5.0

Nice storage facility. Very friendly & helpful

Connie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce S.  |  Overall Experience 
No reviews have been submitted for this location.

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