Customer Reviews for The Extra Closet

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Extra Closet

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Edward F. on

Rating:

For U-haul in general. My wife drove to different locations to get to one that was still open when she was ready to drop off so we could avoid another day of charges. That location informed her that they had decided to no longer accept trailers. So she was forced to drive to a different location and use off-hours drop off. Bad enough. Worse though when u-haul charged us for the off hours drop off. Very dissatisfied since this charge was incurred due to u-haul location policy and not our choice.

lisa R. on

Rating:

Customer did not leave a comment.

Robert L. on

Rating:

If I could put a NEGATIVE STAR ⭐️ for this Uhaul location I would. First of all I never write reviews, not worth my time.... however the customer service provided by this place warrants my negative comments. I rented a 15 ft truck with a tow dolly. Was moving from Venice Florida to Massachusetts. When I originally reserved the truck online I was told to bring my car by prior to picking up the truck and tow dolly to ensure my car was towable I stopped in prior to my reservation date with my car and was informed by a very curt young lady it was ready to go. When picking up the truck the unfriendly customer service lady said to inspect the truck for damage prior leaving. Since this was a one way 1,600 mile trip I wanted to ensure everything was in working condition and went through everything. When I commented on scratches and dents the unfriendly customer service lady said we would be there all day and was just looking for major damage. The Tow dolly alone had cracked / smashed frame which was not documented. The straps holding the car onto the tow dolly were torn to the point it wouldn’t hold the car going over one bump in the road. When I asked to have if fixed or replaced the unfriendly customer service lady rolled her eyes and reluctantly gave me another tow dolly. Same issues, it could not have been inspected because it had no documentation on the dents and cracked frame which when I commented was told everything was fine. I even commented about the tires and was told by the unfriendly customer service lady they were good to go. When I asked to have them fixed or replaced the unfriendly customer service lady said that she hits the tires with a hammer to ensure they are at the correct air pressure. When I dropped the trailer and tow dolly off in Massachusetts at the North Attleboro Uhaul, the Excellent Customer Service Gentlemen told me he was going to replace the straps and tires on the tow dolly. I highly recommend the North Attleboro Uhaul. I do NOT recommend the Extra Closet Uhaul in Venice Florida. As a side notE, I have pictures of everything I’ve discussed here. I will also be posting these comments on Yelp about the Extra Closet Uhaul in Venice Florida

Thomas P. on

Rating:

Needs better tie downs inside

Arthur M. on

Rating:

Rocko was very courteous, friendly, and knowledgeable. I would always recommend his U-Haul location. Thank you.

robert C. on

Rating:

Customer did not leave a comment.

allen S. on

Rating:

Customer did not leave a comment.

Mauro L. on

Rating:

Customer did not leave a comment.

Richard M. on

Rating:

Customer did not leave a comment.

Marvin I. on

Rating:

The facilities are adequate but the storage lot could profit from a better surface.

Arthel C. on

Rating:

. . . it was great

Christopher F. on

Rating:

Nothing needed

Diana N. on

Rating:

Rocco did a great job!

Bridget H. on

Rating:

Customer did not leave a comment.

Sydney J. on

Rating:

We had to purchase the correct ball size for the towing hookup. Your price was extreme, we bought it at a local auto store for five times less than what you were asking .Was that really necessary?

William T. on

Rating:

Customer did not leave a comment.

William C. on

Rating:

Customer did not leave a comment.

Robert L. on

Rating:

Customer did not leave a comment.

Katelynn P. on

Rating:

The staff was excellent.

Chris P. on

Rating:

Nothing

charles L. on

Rating:

I use to get a10 rented a Penske truck in April they gave military discount 10%

Robert C. on

Rating:

Customer did not leave a comment.

Daniel F. on

Rating:

Customer did not leave a comment.

JOHN P. on

Rating:

Great people, great service, very professional.

Dennis L. on

Rating:

Customer did not leave a comment.

JOHN P. on

Rating:

Customer did not leave a comment.

Gary B. on

Rating:

Customer did not leave a comment.

Carmine D. on

Rating:

Customer did not leave a comment.

Lisa O. on

Rating:

Customer did not leave a comment.

James K. on

Rating:

Customer did not leave a comment.

Merl S. on

Rating:

Customer did not leave a comment.

Pat J. on

Rating:

Office was closed. Did a self return.

John S. on

Rating:

I rented a brand new van. The staff are fantastic.

Robert W. on

Rating:

Outside of truck was muddy. Had slightly less gas than indicated on paperwork. Automated return process was too complicated for us and took too much time.

James R. on

Rating:

Be more lenient when medical issues delay drop off.

Joe P. on

Rating:

Again everyone was very helpful. Keep up the good work with experience help

William S. on

Rating:

Customer did not leave a comment.

Barry L. on

Rating:

Customer did not leave a comment.

Joseph C. on

Rating:

Sandy was great to work with

Paul C. on

Rating:

I think the gas charge was an is ridiculous. I put a total of 20 miles on the truck. I put in .858 gal. @ 3.39. You charged me $6.00 for gas, @ 3.39 per gallon. That works out to 1.76 gallons for a total on 2.6 gallons. That means you are saying that pick-up truck gets 7.63 gallons per mile. Wrong Paul Craychee

Tamara M. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Customer did not leave a comment.

Joanne W. on

Rating:

Have more help or stagger pick ups - this poor guy had 4 - 5 people waiting to rent at 9AM.

Mary W. on

Rating:

Was all good, thx you

Chun Gao L. on

Rating:

This is also a dealer location rather than a real uHaul branch. The staff was not courteous at all. They asked me to store the trailer for them by backing it up to a very tight space as their lot was very full. I did so by first backing it up with my car, and then after unhooking the trailer, I manually helped them to push and pull to adjust the parking position and they did not even have any trailer parking dolly. In the end, they did not even say thank you. Very much lack of basic politeness.

Paul R. on

Rating:

Nothing! Excellent staff

DEAN H. on

Rating:

Not sure why but when the trailer was hooked up all lights worked. When moving some items in the dark the tail lights would not come on--brake lights and turn signals were OK--tried unplugging a couple of times but still didn't work. Informed the local rep.

Harry N. on

Rating:

When I made my reservation on line the call taker asked me how many miles I would be traveling. I said 388 miles round trip. She said she would allow me 400 free miles. After returning the equipment I realized I had only been given 100 free miles. When I contacted the corporate offices I was advised that 100 miles was correct, not 400. I would recommend that anyone get the quote in writing.

Diane P. on

Rating:

Your customer service rep. Was exceptionally kind, caring, professional and made sure two women knew how to handle a U haul truck!

MATT S. on

Rating:

none

Victor C. on

Rating:

Customer did not leave a comment.

Donald C. on

Rating:

It’s ridiculous that I had to drive 45 minutes from Punta Gorda just to drop off my truck. Venice was the closest!? Or Ft Myers? Seriously? Waste of my time, my mileage, and my gasoline. Has nothing to do with drop off location. They were closed so I dropped the truck. Get a closer location

Laurence M. on

Rating:

Excellent

Herbert E. on

Rating:

Customer did not leave a comment.

Sharon C. on

Rating:

Customer did not leave a comment.

valerie R. on

Rating:

Loved the staff at the venice location. They were very helpful.

Gregory R. on

Rating:

easy and quick check in and out.

Andrew J. on

Rating:

Customer did not leave a comment.

Carl T. on

Rating:

Customer did not leave a comment.

Brittany H. on

Rating:

Very friendly and helpful!

larry S. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

Excellent service

Robert A. on

Rating:

Customer did not leave a comment.

Adam W. on

Rating:

I was extremely happy with my experience. It was a last minute decision, right before Thanksgiving, to add a trailer to our trip. Both employees were super friendly and helpful. It was smooth and stress-free process!

Susan C. on

Rating:

They went above and beyond to accommodate me. Highly recommend.

James K. on

Rating:

Customer did not leave a comment.

Myra W. on

Rating:

Great friendly staff Overall great experience every time I use this location !

Cathrine M. on

Rating:

Customer did not leave a comment.

Paul R. on

Rating:

Great service and knowledge of equipment and moving needd

Deborah T. on

Rating:

The experience was great! Loved the technological pieces that made it so easy! Nice friendly staff!

Frank N. on

Rating:

Customer did not leave a comment.

Mark L. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

Customer did not leave a comment.

Michael G. on

Rating:

Another friendly and helpful employee!

Randy K. on

Rating:

Wanted to get a larger truck, and while they had many on lot, they refused to make the effort to pull one out. I had to change locations for pickup because the first location did not rent UHauls anymore - two months after I made reservation. Next pick, in Venice, was closed Wednesdays. Also, received a text saying my rental was ready at a North Ft Myers location, more than an hour away. That was a bad screw up on UHaul's part and caused considerable remediation efforts,

Katelynn P. on

Rating:

This U Haul location is the BEST location in venice!! I would definitely recommend this location to all my friends and family! The employees over there are amazing and are very helpful when it comes to a very stressful move. They definitely made my move easier. I will go see them again when I need to get a truck.

gary G. on

Rating:

The woman, office manager, who took my initial call and who was close to being nasty then, and very short with answers, also was the one who handled my contract. She was even more nasty in the office. She does not know the contract language as it pertains to insurance, or deliberately told me a lie. She said “ if you don’t take the “Safe Move Plus” coverage you will have NO insurance as U-Haul does not provide any.” I questioned her extensively on this, all the she would not allow me to view the contract, “not until it is completed, she said”. She has the worst personality for dealing with customers, I have ever encountered. Never did she act happy to be making a sale, and never smiled or gave just the basic common courtesy. She was very contentious about everything. I would never do business at that location again. I believe I should be reimbursed the difference in price of the basic “ Safe Move” and the “Plus” plan, and it should come from her, not U-Haul. I am going to tell all my friends and acquaintances in the Venice and surrounding areas never to go there.

Heidi W. on

Rating:

Excellent!!??????????

Daniel F. on

Rating:

Kaitlyn, Rocco and Sandy have been great to work with on three long distance and complicated moves over the last couple months. I thank them for their patience with me during my stressful time of moving. Thanks to the other agents I have spoken to on the phone, that scheduled and rescheduled my reservations throughout that period.

Raymond J. on

Rating:

Customer did not leave a comment.

BECKY M. on

Rating:

They were great, very enjoyable experience in returning my trailer. Would recommend them to others!

Fred B. on

Rating:

Second time we’ve dropped off here. The staff are helpful and kind. They make it very easy!

Thomas W. on

Rating:

Customer did not leave a comment.

rich K. on

Rating:

Customer did not leave a comment.

Anthony A. on

Rating:

Very friendly staff!!!

Charles B. on

Rating:

Customer did not leave a comment.

ROGER C. on

Rating:

Agent was very friendly and helpful. I will definitely use this location in the future and recommend to others !!

Richard G. on

Rating:

Made the day every easy - thanks

Thomas M. on

Rating:

Customer did not leave a comment.

Sean C. on

Rating:

Nice Place to rent from.. Alot of trucks and great staff Sean Cameron Saving Grace Home Inspections and Moving 941 284 0426

John S. on

Rating:

Excellent facility - professional folks got me in and out in minimal time.

Daniel V. on

Rating:

I was late getting to my reservation time so they didn't hold it for me when I was 30 minutes late and it was Sunday when they were closed anyway

stan W. on

Rating:

Customer did not leave a comment.

Christopher M. on

Rating:

Rocko was great to work with. No hassle what soever.

Krzysztof D. on

Rating:

worker men yes ?????

Kameron L. on

Rating:

If the sales attendant has to put on the trailer for company safety, MAKE SURE THE TRAILER WONT COME OFF THE HITCH A MILE DOWN THE ROAD!!!!!! VERY DISAPPOINTING!!!! HORRIBLE!!!!

Dona N. on

Rating:

Customer did not leave a comment.

Beth F. on

Rating:

We would like a little bit more room to get the trailer backed in. The average guy couldn't do it. But all worked out fine. People there are great.

Kevin S. on

Rating:

Customer did not leave a comment.

Jacqueline J. on

Rating:

Rep was rude and not willing to correct the contract when she made a mistake. She did call supervisor but couldn't figure out how to correct it. Rental was written up in wrong name.