Very helpful and friendly!Carman W.
Customer Reviews for Tool Wizard and More LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These guys are great, definitely likely to rent Uhaul trucks again.Jesse K.
Customer did not leave a comment.Michael I.
Customer did not leave a comment.LAURA P.
Customer did not leave a comment.Mary W.
Older place but nice local people that were very helpful and friendly.Frederick G.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Samuel H.
Very friendly and helpful with the trailer!Stephen E.
Customer did not leave a comment.John H.
Customer did not leave a comment.Stephen T.
Not sure if it was my fault or not, but the â€œdrop offâ€ time was never listed in my email. I was contacted at 10 AM Monday to return it, but I assumed I could return it at anytime. I was then charged a $60 fee without any explanation. Again, I might have missed something, but I'm not sure why no one explained this to me before charging my credit card.Susannah F.
The team was very helpful, no waiting and I was quickly on the road with my rental.Steven A.
Customer did not leave a comment.Jason N.
Customer did not leave a comment.Connor A.
Give orientation on how to use truck, I couldn't figure out how to switch the tow/haul shift. Have a full tank of gas in the truck.to start so all one has to do is top it off.SUSAN R.
With a friendly local dealer in the community it is always a pleasure to do business with them. They are always willing to take the extra step to go the mile.... Great job...ðŸ‘WARREN H.
Customer did not leave a comment.MARGARET B.
Customer did not leave a comment.Gauthier T.
Nothing to improve Bill Heald was awesome and I will definitely go there again in fact I did rent two different trailers within a week of each other when I rented a smaller one the second timeWilliam L.
Amazing customer service! Wouldn't go anywhere else. It's very cold in VT. The Tool Wizard made sure the truck was all warmed up for me when I arrived for pick up!Julie D.
Customer did not leave a comment.KC M.
Nice guysDaryl R.
The guys that worked here are super helpful and took great care of me. Excellent service!Travis M.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Gertrude L.
There was an advertising sign still in the truck when I went to pick it up, and the furniture pads I had paid for were not provided.Zachary T.
I have rented from this location multiple times. The guys that run it are AWESOME! They are so warm and friendly and make the rental stress free. I have told everyone I know to use this location.Zach W.
Nothing is needed.Christopher H.
Customer service dropped the ball and charged me $800 after I got diagnosed with Covid 19 . They told me to keep the truck until I was done with quarantine and when I dropped it back off to the same location )after having someone fly out here and drive it back) they told me the truck was no longer in the system. Next day they charged me $800. I was very responsible about keeping them up to date and they still messed up. I am livid and will be calling the BBB.vince C.
Customer did not leave a comment.Erwin S.
Customer did not leave a comment.David D.
Customer did not leave a comment.William P.
Hello, The information offered was adequate. The entryway to the building is inadequate, and unkempt. "Kevin" did a fine job with the details provided. Thank you. NedEDWARD N.
Customer did not leave a comment.Eric J.
I was told I would only be charged for the time I used the truck and dolly and I was charged an extra day. They don't seem like morning people at all. Customer service is lacking.Keith D.
Excellent customer serviceLori P.
Customer did not leave a comment.Eric B.
They were very friendly and helpful. ThanksMelissa K.
Wasn't aware there is an after-hours charge for the equipment (but not the truck) if you drop off your uhaul when they aren't open. Finding a location was difficult (uhaul's fault) there are only two locations in that area for drop-offs (even though the website has more options)Corey D.
Customer did not leave a comment.Bryan D.
I dropped the trailer off at this location, did the online stuff, which was not very clear nor did it have a good direction on what I was supposed to actually do, and I got a final bill with the service fee! I called this location during business hours and no one called me back or nothing to confirm they were all set or didn't call to make sure I didn't need to finish the process or nothing. The guy was very rude and made me feel like a very unwanted customer. A call after getting my voicemail would have been nice. The website was not very helpful when doing the return so messages apparently were not very clear. I followed the 3 steps I was given and nothing else was provided to me. I asked the guy at the drop off location what he did to complete my check in and he said "you had to use your phone." Made me feel like I was an idiot because I followed the steps given. Terrible service during the whole process and I don't think I will ever do business with uhaul again. I would buy a trailer of my own instead of waste time and money.Christopher T.
No complaints here. Fantastic service. Will definitely use them againDonna B.
Customer did not leave a comment.Herman M.
Customer did not leave a comment.Jamie L.
Jim was very helpfulRuel E.
Need more available parking for the trucks and a clearer drop off spot, but otherwise they were extremely helpfulTimothy B.
Customer did not leave a comment.Wesley E.
There was a mix up with our reservation, but the short of it is, when the dealer could not make our reservation, he should have contacted U-Haul directly. Instead he told me that he can't make the reservation. Sorry. Try contacting U-Haul yourself. I did. Got it cleared up in 30 seconds and then the dealer made the reservation for us. The rest of the experience was positive.Edward M.
Tool Wizard and More/ Bill was great. Fast response to questions, excellent customer service. Will use again!jessica O.
Liked the convenience of digital checkout/in...stephen D.
Customer did not leave a comment.Keith C.
I registered my truck and received a confirmation notice...however I didnot know that I had to do Tool Wizzard so my entire day was messed up. My pick up time was 9am however after several calls a man showed up and I got the truck around 10am Not happy at all.Jennie G.
Helper was amazing and nice, best customer service ever, give him a raise!Russell D.
Customer did not leave a comment.Dale S.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Elizabeth K.
I was supposed to pick up in Shelburne, VT, no trailer & was directed 30 minutes away & website said closed on a Friday. I arrived & door was locked. I went around back & found 2 gents who set me up for successTim O.
Customer did not leave a comment.Maryellen B.
Customer did not leave a comment.Nicholas P.
Customer did not leave a comment.David V.
Customer did not leave a comment.Mary L.
Because of covid the place was closed however he did let me drop off and help me with the returnDavid R.
I've used the Tool Wizard before for Uhauls and never had a problem. But this last time was different. There's a stay home stay safe order so all pickups and drop offs have to be done through the app. No problem. Except when I returned the app it failed several times, and it told me to use the "after-hours" drop procedure. It was 1 pm, not after-hours, but there's no employee inside due to the pandemic so i followed those instructions. Then I got charged an extra $20. Tool Wizard has so far refused to refund my money. It's not my fault the app didn't work, and I'm feeling taken advantage of. Not okay.Joe W.
Not open during scheduled hours, Uhaul online app wasn't working, initially charged me a 'drop off fee' , eventually worked things out but it was an uncomfortable feeling.Michael C.
Pick up was a NIGHTMARE! Your stupid online app would not work and we could not get a hold of the person that worked there due to COVID. Then after 5 calls to UHAUL the operator just simply said too bad and they did not know what to do to help us out and left us hanging. Luckily the person running the shop saw our issues and tossed us the keys....dont think i will ever rent from uhaul again...HORRIBLE!!!!!!!jacob H.
Customer did not leave a comment.Danny S.
Customer did not leave a comment.les S.
Customer did not leave a comment.Maxfield N.
Unfortunately the 24/7 app would not work, but U-Haul was great and offered to cover the cost for the inconvenience. The team at Tool Wizards were excellent as well.Sean C.
Customer did not leave a comment.Nikita O.
Customer did not leave a comment.ANTHONY P.
Customer did not leave a comment.Peter J.
I first went to this location to rent a small truck, I was told by who I think to be the owner, that the truck HAD to be returned to that location which would have added another 50 + miles and more in gas. I cancelled the reservation and did it online through U-haul in which I was able to use the same truck for a one way rental. Plus when I picked up the truck I purchased a mattress bag for $4.00, later in the day I looked at my online banking and saw he charged me $40.00. I will be going back today for a refund. I have rented numerous U-hauls in the past and this one by far has been my worst experience.Michelle C.
The guys at tool wizard are an example of what every u haul location should be. The guys who own it are knowledgeable and extremely helpful unlike alot of other uhaul locations.Robert L.
Convenient location .great service. A+++KURT L.
It wasn't shoveled out or anything and wasn't told how to unhook trailer or anything very frustratingKyle S.
Customer did not leave a comment.KAREN D.
Several rentals with them and all went well both times.Dale S.
Customer did not leave a comment.WALT T.
I was told the tank was full, but it was half way between full and 3/4 full. I went 36 miles and put 1.9 gallons of gas in the tank which brought the gas gauge to just under the full mark. When I got the receipt I was charges for 8 gallon of gas and told the gauge was at 3/4 full. At 36 miles being charged for 8 more gallons of gas that puts the trucks mileage at 3.75 mile to the gallon, There is a miss match of informationMichael P.
Kevin that works there is super nice and was very accommodating! Milton, VT.bobbyjoe P.
Outstanding experience. Counter person (Phil) went out of his way to help me and when I came back to get another truck, when one was not available at his location, he found one at Cobb auto for me. Thanks so muchRichard W.
Customer did not leave a comment.laurie C.
Always enjoy working with these folksSTEVE B.
Customer did not leave a comment.Darryl L.
Customer did not leave a comment.Dale S.
Excellent customer servicrLori P.
great peopleMort S.
Customer did not leave a comment.Dale S.
Customer did not leave a comment.GARY G.
Customer did not leave a comment.Collette L.
Not a thingLOU F.
Customer did not leave a comment.Tadd S.
Customer did not leave a comment.DAVE N.
My credit card has been charged twice with two different uhaul tool wizard bank for the one day rental on 9/12. Tool wizard is trying to help get the second charge off but uhaul needs to do it. Tool wizard guys are greatCARRIE A.
Customer did not leave a comment.Robert C.
The original pick up location (confirmed by Uhaul) did NOT have a truck ready for us. We had to drive 20 minutes in a different direction to pick it up. Also, get 26 foot trucks in Vermont.....Matt B.