Customer Reviews for Tower Zone Smoke Shop
(U-Haul Neighborhood Dealer)

193 reviews

3706 E Hammer Ln Ste 1   Stockton, CA 95212

(209) 957-1813

Location Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(209) 957-1813

3706 E Hammer Ln Ste 1
Stockton, CA 95212

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The truck I ordered was not available. I called in advance and the manager wasn't there and the guy behind the counter didn't know where he was, I waited for over 30 minutes and then got charged an excessive fee for gasoline - which is especially inappropriate as I went to the first location where I had the reservation and UHaul had moved me to a different location without telling me. All in - horrible.

Kathryn W. 
Rating:
1.0

I estimated 50 when I picked up the uhaul for one day I take the van back today this morning at 8am I get charged for 65 miles plus gas and sun contractor know extremely well that the gas was at a certain right below half tank he clearly steals from his customers I do not recommend this sun contractor to no one as well as the van was disgusting I took it through the car was my self when I received I'm still awaiting the investigation of Corprate due to the subcontractor swindle of customers and extremely poor customer service he talks to fast rushes you also acts like you do not understand numbers and the value of your own bank account and mileage as I stated to the representative earlier I will take this sun contractor to court due to his actions with no hesitation

QUENTIN D. 
Rating:
4.0

Hire better movers. Do better repairs

JAMES F. 
Rating:
3.0

The back of the truck had a lot of water in it!!! It was slippery and dangerous to walk in. It needed to be swept and mopped before we could load it.

RAQUEL J. 
Rating:
1.0

Customer did not leave a comment.

MAURICIO H. 
Rating:
2.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery C. 
Rating:
3.0

Customer did not leave a comment.

Marlon M. 
Rating:
1.0

Never rent a uhaul from a smoke shop where they cain't speak English! Been renting from uhaul all my life and this was definitely the worst experience I've ever had!!! No more renting from smoke shops👎

SCOTT B. 
Rating:
1.0

The back have oil was dirty like if they use it to move auto parts and did not get clean at all

GILBERTO P. 
Rating:
3.0

Rented a'9 van for six hours. Everything done online through the app. Transaction was easy and matter of fact. 3.5 stars out of 5.

JUSTIN A. 
Rating:
1.0

Representative who managed usual rentals was NEVER onsite and I would constantly have to wait upwards of an hour on each occasion for this person to show up. When they weren't there I was told by other staff that they would be back shortly, after waiting for 30 mins on one occasion I asked when they would be arriving. It wasn't until then that they deemed it necessary to call and inform the representative that they had a customer waiting. Overall terrible experience.

Zachariah S. 
Rating:
1.0

The store computer was not working and it took the attendant more than 30 min to try to get it to work and he couldn't. Then he tried to use his phone to sign me in for the cargo van and couldn't also. The attendant asked me to enter by own information on his phone and when it didn't work again he called his boss and I had to provide my credit card info via the phone in front of other customers. The owner over the phone asked me if I wanted insurance coverage and I told him twice that I didn't, told the attendant once that I didn't, and when I rented the truck online I chose also I didn't want it but I was charged $24 dollars for insurance anyway. When I went to check the cargo van it was dirty and with marks and I tried to take pictures saying I didn't agree with the picture of the truck and the attendant told me not to put anything otherwise he would be in trouble. The boss over the phone threatened me a few times saying if the truck was dirty he would charge me $100 dollars. If the gas wasn't where they left he would charge $100 dollars. It took me almost an hour to get the truck what normally takes no more than 5-7 min at the U-Haul facility on Tam O Shanner, Stockton. Horrible customer service. I would never recommend it to a friend nor ever go back there and after sending them an email to get the insurance coverage that I never ordered, they never contacted me back. I'd like to have my $24 dollars back please.

Marcelo B. 
Rating:
1.0

I would NOT recommend this place to anyone! Service was terrible. The guy assisting us with our Uhaul reservation wasn't even wearing a mask and there was no protective window.

ELI I. 
Rating:
2.0

Uhaul was is serious need of service. Front end vibrated severely to where spilled my drinks and caused severe road fatigue. Cab had a strong odor of marijuana upon entering it. Rear of truck smelled of exhaust and/or petroleum. I ended up having to pay more for truck rental due to not having a one-way option available. So I had to drive additional miles to return. This option was available when I reserved online.

Christopher W. 
Rating:
1.0

I would remove all my equipment from this location. They were rude and no one spoke English. They had to call a guy to do the order over the phone and I don't know he was. No contract or receipt was given. They did not even know they had a unit out side. It needed a tire and they told me to call u haul or leave the trailer. This is the worst I have ever seen. I was also over charged 156.00 from the original statement.

Ken F. 
Rating:
3.0

There was what appeared to be a pee stain in the car. There was a gross sticky substance on the belt that pulls the back door of the truck closed. I was late to my appointment but so was the car that was reserved for me. Also I still haven't recieved my reciept that was was supposed to be emailed and/or texted to me. But I got this survey.

Bobby G. 
Rating:
4.0

Customer did not leave a comment.

zhenghao W. 
Rating:
4.0

I was a little confused with the location, but it was good.

Salvador M. 
Rating:
1.0

The staff there were not helpful and were deliberately not wanting to assist us with getting the keys. They didn't have the moving blankets that we had ordered. But what really was frustrating was uhaul changing the location and the truck that we had ordered weeks ago the night before. That completely derailed our schedule as we had flown out to California for the weekend to move the furniture. You had over two weeks to inform us that the truck and location that we rented weren't available. Moving is stressful enough but the additional stress of having the location and smaller truck, and time! Was unnecessary.

Sora C. 
Rating:
5.0

Great

Qazi N. 
Rating:
5.0

Customer did not leave a comment.

Yousef S. 
Rating:
5.0

It was really fast and cheap to get the 10 foot truck. Plus it's a smoke shop so when you drop it off you can get a new bong. Really convenient, for me atleast.

MAXWELL W. 
Rating:
1.0

We rented a one-way truck, well in advance. We arrived, with hired movers, and we were told that there were no one way trucks available. We were forced to take the truck available, meaning that we had to pay more and amassed, between the truck and the car that followed the truck, 450 miles! 150 of them at 99 cents a mile and GAS for the truck and car. I am disputing the extra cost but to be told by customer service that we could cancel or take what was there and pay the extra is seriously unacceptable and frustrating.

Tamela J. 
Rating:
5.0

Customer did not leave a comment.

ka L. 
Rating:
1.0

Customer did not leave a comment.

Jane H. 
Rating:
3.0

Closest return location to our home; just not a great area. They were helpful though and we have returned there before.

Matthew K M. 
Rating:
1.0

Employees lied about the time I returned the rental and how much gas I had left. Having to pay overcharge fee because of this.

MARISA O. 
Rating:
4.0

Clean up the front of the store.. smells of tobacco smoke and less than

Randolph G. 
Rating:
5.0

He is very nice guy .and very good men thank you

MOHAMMAD K. 
Rating:
1.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

The best part it was the great customer service. Thanks to the lady at the counter, she was professional ??

Maria V. 
Rating:
5.0

Great Service and The girl of customer Service exelent

CARLOS H. 
Rating:
4.0

I don't know it ended up being $96 for a $19.99 truck plus gas for a dresser from Stockton to Lodi back to Stockton. I can't say anything because my friend was the one who talked to the girl I just rented it. The lady who I dealt with is always very friendly and I go to the store for my cigarettes. I should've been more attentive. But I wasn't. Thank you for my wake up call.

KATHY M. 
Rating:
3.0

The 3706 E. Hammer Ln. location was very average but difficult to complete the transaction for 2 reasons. The smoke shop store activity Kept interrupting the U-Haul experience, and the computer system was agonizing in that the rep couldn't get online. Combined this added about 45 minutes of delays. However by itself, this would have been ok as the lady was helpful. My big issue and the reason I'd give U-Haul a negative review is because of my experience at the 450 N. Cherokee, Lodi, CA location. I was trying to rent a hauler for a kit car race car. The maximum weight of the car is perhaps 1200-1500 pounds since the car in not fully constructed yet. I've towed these kits with U-Haul equipment in the past but since the girl couldn't find the vehicle “manufacturer” (Port City) in your computer she was unable to complete the transaction and tried to turn me away. I'd driven about 80 miles to pick up this unit because local (Concord) U-Haul had no haulers available. Your 2 attendants lacked the experience and expertise to complete the transaction and had to send me to the E. Hammer Ln. location TO GET THE SAME FUCKING TRAILER I'd reserved. The entire episode cost me nearly two hours and great frustration. Unbelievable experience!

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Customer did not leave a comment.

FABIAN D. 
Rating:
5.0

Great place

BRUCE L. 
Rating:
1.0

Fuck u-haul charge me first $49.00 then $ 53.00 in fuck that never going to use them Again , Almost $100.00

Fernando A. 
Rating:
2.0

I was double charged. I got my receipt for the 1St Charge, & then 3 days Later, they charged me again Another $33 for no reason. I never went back to do anything else. They stole $33 from me because I didn't authorize A payment of an additional $33

Lidia S. 
Rating:
5.0

Customer did not leave a comment.

judy S. 
Rating:
1.0

I originally booked my u-haul for self check out but it was so complicated. The messaging technician was no help. After giving a friends contact they continue to ask for more references. After eating 20 minutes we finally had to wait for the store to open to have them check us in. The self check out system needs work and should not take more than 10 minutes max.

Danny E. 
Rating:
5.0

Customer did not leave a comment.

pamela R. 
Rating:
1.0

People at tower smoke shop very rude and equipment dirty and the worst I've ever rented from uhaul. I'll never go to that location ever again

Kevin S. 
Rating:
5.0

Ally was friendly, informative and made my rental experience great.

Jess H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
1.0

Customer did not leave a comment.

Yashica C. 
Rating:
5.0

Customer did not leave a comment.

riunite M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
1.0

The guy that help me was NOT FRIENDLY AT ALL WHEN I RETURN THE EQUIPMENT AFTER HE UNHOOK THE TRAILER HE JUST WENT INSIDE I WAITING FOR ABOUT 10 min or so when I decided to call the store I believe he answer the phone I asked him was he coming outside he said do you want a receipt I then asked if I can go he said yea you good to go Really he could of said thank you your good to go and not let me wait outside for nothing He needs to be thought customer service

Pedro B. 
Rating:
5.0

Especially was impressed with Alli, and her professionalism, knowledge and helpfulness..Holman St. Stockton, Ca.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

Chong V. 
Rating:
5.0

Best of 3 locations required to meet our needs. Other two locations did not have equipment on hand or required reservations. In the future I will always use Tower Zone. Great Customer Service and equipment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Delina M. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

Customer did not leave a comment.

Belenda T. 
Rating:
2.0

It took over an hour to get the truck. The person trying to do it had no idea how. My husband ended up calling corporate and getting the area scheduler on the phone for the person. He just didn't know what to donornwhonto call when he got stuck. It was really frustrating and we were late

Erin W. 
Rating:
1.0

Customer did not leave a comment.

Ricky T. 
Rating:
5.0

N/A. This location made my visit fast and easy. I got in and out faster than the actual Uhaul Center. The lady at the counter was very nice.

Frieda R. 
Rating:
5.0

The young lady who handled my rental was very friendly and efficient. Her energetic upbeat personality was very appreciated.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Phyllis F. 
Rating:
1.0

Customer did not leave a comment.

Tyda V. 
Rating:
5.0

Customer did not leave a comment.

LIZETH P. 
Rating:
5.0

Customer did not leave a comment.

ALBERT G. 
Rating:
2.0

My reservation was cancelled.

Noemi S. 
Rating:
3.0

Nothing

Clinton B. 
Rating:
5.0

Customer did not leave a comment.

Savun P. 
Rating:
5.0

Customer did not leave a comment.

Austley B. 
Rating:
1.0

They need people that know the system, can communicate with customers and to not charge for furniture dollies if they are not going to provide them. I am having to call in over and over to get someone to refund my money!!! And this is literally WEEKS later and no one has reached out or said anything. I am just getting a receipt, as proof they don't care about their customers and that they still never corrected my charges!

KatieAnn H. 
Rating:
5.0

Customer did not leave a comment.

VICENT H. 
Rating:
4.0

Customer did not leave a comment.

DILLON D. 
Rating:
5.0

Staff was very professional. The lady who rented the truck to me was super courteous and helpful at both pickup and delivery. Sorry I don't recall her name. Will reccomend this location to others.

Ron S. 
Rating:
5.0

Make more 26 ' trucks available so we can keep the u haul for 24 hours

Vickie C. 
Rating:
2.0

Could not understand the representative at the counter (language barrier) they never offered a walk around at pick up and never did walk around at drop off. They acted bothered that I was there renting a trailer from them. I dropped off the trailer on Sunday at 3:54pm And they indicated on my receipt I received later that the trailer was dropped off at 10:30 am on Monday?? Not the best service.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Alexis H. 
Rating:
1.0

I was 1 1/2 hr late and I got charged for another full 24 hrs. I won't ever go back to that place again.

Ociel G. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Great customer service

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

rodney B. 
Rating:
5.0

great people

Farid G. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

Dominic S. 
Rating:
1.0

Waited 2+ Hours because Attendant at Store did not know how to "process" a reservation for 2:00PM ???

Gary V. 
Rating:
5.0

You know, I have been a die hard about renting only at Tam O' Shanter in Stockton, CA. The young lady we worked with at Tower Smoke shop was so great, she opened my mind and I am now willing to rent there. She was wonderful and very easy to work with. Please let her know we greatly appreciate her!

Toina D V. 
Rating:
5.0

A beverage would be nice. Just kidding. My experience was well above my expectations. But I have always had good experiences with Uhaul. Thank you

Denise G. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
1.0

The location was awful. The lady was rude and very unprofessional definitely put a bad view of uhaul in my head.

Heather D. 
Rating:
4.0

Customer did not leave a comment.

Terrance M. 
Rating:
1.0

Which location?? I was moved to 3 different locations before I even picked up the equipment. The Smoke Shop on Hammer Lane did not have the parts to go with hooking up the trailer. It took us over an hour to get what we need. After a trip to Autozone and Lowes we were finally able to get hooked up. Also I think it is ab-solutely against a persons privacy to "upload" the front and back of their drivers license into oblivion indefinitely!!

Donna B. 
Rating:
5.0

Lady at Smoke Shop was great when I called on 6/21. Gentleman was less accomodating when I called at 4:54 on 6/20. Would not help. I was moving from Tracy CA to Lodi CA. I made a confirmed reservation on 6/14 for a 15' truck, for 6/21, to be picked up in TRACY. Late on 6/20 I got an email from UHAul that I had to pick up the truck in STOCKTON, 3/4 of the way to Lodi, drive it back to Tracy, load, and drive up to Lodi. REALLY inconvenient. Had to pay extra mileage.

RUSSELL L. 
Rating:
2.0

The 1st truck we received the check engine light came on 1 mile down the road and it had only 1/8th of a tank of gas. We had to return and wait around a long time before they decided to give us a different truck which also had only 1/4 tank of gas. Not what we expected

Stacy M. 
Rating:
4.0

Customer did not leave a comment.

norman B. 
Rating:
5.0

Super friendly and easy.

linda C. 
Rating:
5.0

Newer equipment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

The girl there is a honest person i ever seen. She was so fast answer me the phone calls and so smart solving my request. I ll recommend this location

Nerya A. 
No reviews have been submitted for this location.

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