Customer Reviews for Trailer Wholesale NW
(U-Haul Neighborhood Dealer)

42 reviews

33341 Gilmore Rd   Scappoose, OR 97056

(971) 812-7003

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(971) 812-7003

33341 Gilmore Rd
Scappoose, OR 97056

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Wonderful staff and great service. Thanks so much!

Eugene R 
Rating:
5.0

Customer did not leave a comment.

VICTOR S 
Rating:
4.0

Make sure you give code for gate

GUY D 
Rating:
5.0

My experience was amazing. The guys were very knowledgeable about their equipment and also schooled me on weight distribution regarding utility trailers. Not to mention, they have the fattest house cat I think I’ve ever seen in my life.

KENNETH C 
Rating:
5.0

My four hour drive in the snow made me late to pick up the dolly. The staff stayed 45 minute past their closing time just to make sure I could pick up that night! Fantastic service!

Mike G 
Rating:
4.0

Check the cargo bed of the truck. Mine had over 20 moving blankets, a dolly and an appliance dolly in the back that i had to.keep moving around to load anything. Other then that, clean location, friendly, professional and.everything else was great.

PHILIP K 
Rating:
5.0

Did not have an appliance dolly. Said they would update the contract but when I returned the truck I received a call later asking where the dolly was. I expected a refund and have not seen anything.

ROBERT S 
Rating:
4.0

Customer did not leave a comment.

Tina H 
Rating:
5.0

Everyone was friendly and helpful

Jerry H 
Rating:
5.0

Very helpful!

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

Janell S 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

It’s easy to set an appointment and the people are very friendly

Eric J 
Rating:
5.0

UHaul never fails me

antonee g 
Rating:
4.0

They didn’t give me correct amount of blankets so I had to go back

Lori B 
Rating:
5.0

Customer did not leave a comment.

Christopher A 
Rating:
4.0

Customer did not leave a comment.

ROBERT V 
Rating:
5.0

Customer service was excellent! Thank you Byron

Byron k 
Rating:
2.0

Make sure Air conditioning works as this did not work and when driving in 100 degree weather it was very uncomfortable, Make sure Mirrors can be adjusted, as they could not and this made driving it difficult. Make sure windows and mirrors are clean, as these were very dirty impairing sight.

Terry W 
Rating:
5.0

A U-Haul sign to be seen from the highway

Byron K 
Rating:
5.0

Everything was great.

Dina E 
Rating:
5.0

Customer did not leave a comment.

Greg T 
Rating:
5.0

Very helpful and efficient, would rent at this location again

Tammy H 
Rating:
5.0

Very friendly staff. Fast, efficient and had all the accessories that I needed.

VINCENT S 
Rating:
2.0

For my first U-Haul experience, I was a bit underwhelmed. I booked my reservation 2+ months in advance. Less than 24 hours leading up to my check-in date, I was contacted by a U-Haul agent via phone call to let me know that the location I had booked for did not have the item I had reserved. Instead, I was to choose from 1 of 2 other locations that had what I had reserved. Both locations were over an hour away from the original booking location. This was extremely inconvenient for me and put a whole damper on my travel plans, as I was now to figure out a way to make this work. Had they reached out to me earlier in the week, I think this would've been a little easier to deal with. But the fact that it was less than 24 hours until my reservation really didn't sit well with me. Once I had the equipment, everything was great.

Tyler H 
Rating:
4.0

Customer did not leave a comment.

LARRY T 
Rating:
5.0

Huge yard lots of space.

Paul S 
Rating:
5.0

The truck needs a tuneup so bad !!! Would barely run which cost me a lot of extra gas . Not good

Anthony R 
Rating:
3.0

Second time we picked up here. The staff was really nice and helpful both times, but the technology wasn't working, BOTH TIMES! This location needs to upgrade it's internet or something, cause it took quite a bit of time to figure out rent without the internet working.

jason s 
Rating:
5.0

Customer did not leave a comment.

Elisa M 
Rating:
5.0

Customer did not leave a comment.

Todd Z 
Rating:
5.0

I loved the experience I had.Nice and easy .registered on line .and went and picked it up.Loved the vehicle I had..

Susan H 
Rating:
5.0

Nothing. This was a perfect pick up and drop off.

SEAN P 
Rating:
3.0

Customer did not leave a comment.

Kristofer J 
Rating:
3.0

GILMORE WAS CLOSED AND WE HAD TOO CALL THE 888 UHAUL NUMBER TO GET HELP. LEFT THE TRUCK OUTSIDE THE GATE BECAUSE NEITER UHAUL 888 PHONE NOR GILMORE HAD A GATE. I WOULD STILL USE GILMORE BECAUSE IT IS CLOSE TO MY HOUSE.

ANN M 
Rating:
5.0

Customer did not leave a comment.

Cari F 
Rating:
5.0

The customer service was great start to finish. Explained everything thoroughly about return. Was a great experience and will refer others there for U-Haul and moving needs.

Mark S 
Rating:
5.0

Michelle was great!

Allysa H 
Rating:
5.0

My only problem was that the fuel when I rented it in St Helen’s OR was only about 3/4 full. I returned it 100% full. Some cost I should not have paid. Otherwise, truck was perfect except the side window on the driver side leaked air so bad it was noisy and hard to talk with my passenger.

DON B 
Rating:
5.0

Everyone who works at this company in Scappoose is great and will get you in and out as soon as they can. They text message you with any updates.

Samantha D 
Rating:
1.0

I was told the store would be open at 5pm, the time of the drop off. It wasn't. The rental agreement said I could drop off after hours. We couldn't. Locked gate and they didn't open again until 3 days later, on Tuesday

Victor B 
Rating:
5.0

Customer did not leave a comment.

Steven L 
No reviews have been submitted for this location.
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