Customer Reviews for Triangle Tires LLC
(U-Haul Neighborhood Dealer)

685 reviews

1059 NC Hwy 54 W   Chapel Hill, NC 27516

(919) 967-5402

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(919) 967-5402

1059 NC Hwy 54 W
Chapel Hill, NC 27516

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
1.0

Customer did not leave a comment.

Shantasha B. 
Rating:
5.0

Owner was knowledgeable and personable. Great place to rent and truck or van.

thomas W. 
Rating:
5.0

I was nervous about the whole process - reserving a U-Haul on a day when the shop was closed for business, having decent phone service to be able to use the app there, would a truck be there for me??? Turns out every step of the process was soooo easy! I had zero issues with the app AND the truck was waiting for me and had even been parked in such a way that I could easily pull out of the parking lot! Thank you Triangle Tires LLC for helping to make my moving day easy!

Karra P. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Customer did not leave a comment.

CARLA B. 
Rating:
3.0

Customer did not leave a comment.

Aaron P. 
Rating:
5.0

It was a time efficient, friendly and overall good experience

Doris W. 
Rating:
3.0

Customer did not leave a comment.

Shawn K. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

Stanley L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Mikayla F. 
Rating:
4.0

Truck didn't sound too good and could have been cleaner. However the lady working there was extremely kind and helpful.

Lisa M. 
Rating:
5.0

On the whole this place was wonderful! Accomplished everything we needed to and it was helpful that there was a place to park my personal car while we used the Uhaul for an in-town move. The cab of the Uhaul we rented was definitely a little bit sticky/dirty, but honestly by the end of the moving process so were we, so it wasn't that big of a deal. I would definitely get a Uhaul from this location again.

Emily B. 
Rating:
5.0

It was not close to my house. That was frustrating but not the fault of the location

Mary C. 
Rating:
4.0

Customer did not leave a comment.

Erik P. 
Rating:
2.0

Customer did not leave a comment.

Thomas T. 
Rating:
3.0

Customer did not leave a comment.

Timothy W. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
1.0

Disclose potential fees PRIOR to charging them. What is an after hours service fee for when no service was provided.I returned your truck early and you

Jason B. 
Rating:
3.0

Customer did not leave a comment.

Emily M. 
Rating:
4.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Great manager. It is easy and clear. I alwasy rent Uhual from this location. Great experience.

Xiaohui M. 
Rating:
2.0

Customer did not leave a comment.

Wade W. 
Rating:
5.0

Customer did not leave a comment.

Dorian R. 
Rating:
3.0

The online check in and return process was very cumbersome and time consuming. Not very user friendly. Also, location was not open during the pick up time which according to posted hours they were supposed to be open.

Kevin F. 
Rating:
5.0

Everything was great thanks!

tejuan R. 
Rating:
5.0

The third party identification system is poorly designed and made the supposedly easy 24/7 rental process much more difficult.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
2.0

The equipment was clean, office was not so clean but staff was friendly. My only complaint was the trailer was not water-tight and some stuff had gotten wet during a storm.

Kim S. 
Rating:
5.0

We got sent here without notice (the email informing us came 12 hours late. The location was wonderful and accommodating, but corporate U-Haul moving us sucked and was not well communicated.

Zoe C. 
Rating:
5.0

Put in BOLD print that you could lose your reservation if you show up 45 minutes late. We got in just under the wire because we didn't realize. The nice lady who checked us into the truck did call to see what was up, just as we were pulling into the lot.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
3.0

Equipment was not rental /road safe!!!!!

Thomas E. 
Rating:
5.0

The person helping us was very helpful and flexible!

Daniel L. 
Rating:
5.0

Very courteous staff

MARIA A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Mobile pick up from the browser did not work. We tried for 30 minutes prior to our pick up, assuming when it did not work that we could pick up at the counter. We had no information that from 12:30-1:30, the pick up location was closed. After speaking to three different representatives, we were advised to download the app in order to complete the pick up. If this is the only way to use mobile pick up, it should be specified in the instructions. Truck was clean and reps were nice but pick up was extremely chaotic.

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

Luis M. 
Rating:
1.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

It was an incredibly easy process

Jonathan B. 
Rating:
5.0

The service location, Triangle Tires, in Chapel Hill, NC, was great. The U-Haul billing process is not so great. I was quoted one rate and charged a different, higher rate - and have yet to see this corrected. This is not the fault of Triangle Tires, but the U-Haul billing process, which Triangle Tires apparently has no control over.

Lionel W. 
Rating:
3.0

Great Location for our needs. Easy after hours drop off.

John P. 
Rating:
1.0

Don't send people to this tiny spot in the road U-Haul authorized dealer. After booking my truck a month earlier, it was changed the last day from a 10 to 20 foot, and away from the true U-Haul center. I had to ask the owner to let me take the 15 foot truck that had just been returned because I was driving into Manhattan for my move. This also created more area for my belongings to shift during a 12 hour drive moving. I was told the truck was full of gas yet the first “half” a tank lasted 130 miles instead of 200 miles when I filled it up myself. Lastly because I was sent to a non U-Haul dealer I couldn't get the mattress protector or other moving supplies I needed from my pick up location.

Dakota H. 
Rating:
5.0

Just keep doing what your doing. Great service

Henry G. 
Rating:
5.0

Check out was a breeze. They had what I wanted and they were a pleasure to work with.

Allen S. 
Rating:
2.0

Customer did not leave a comment.

Ben Z. 
Rating:
3.0

Customer did not leave a comment.

Miranda H. 
Rating:
5.0

Nothing,you all where awesome.

Joshua P. 
Rating:
5.0

A simple, great place with a helpful staff

Allen S. 
Rating:
3.0

Customer did not leave a comment.

Leigh Ann C. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
1.0

The trailers are in a green field at the back of the business. Access is particularly painful and dangerous actually. The lady was helpful but I didn't have a great experience overall.

owen M. 
Rating:
5.0

Customer did not leave a comment.

brett W. 
Rating:
2.0

Cab of vehicle was strewn with litter. I was in a hurry and did not report it immediately. Upon returning the vehicle, I was charged an additional $45 + tax for cleaning vehicle, which was cleaned except for trash left by previous customer, found when I obtained the vehicle. Rental staff went to lunch and I was in a hurry and left key in drop box.

Frank D. 
Rating:
2.0

Customer service/woman at the desk was very brusk. Also not great cell service in this location which made check in difficult and longer than expected.

Antonia H. 
Rating:
4.0

It doesn't have to do with the location (because my truck reservation was switched by U-Haul last minute) but I did not receive the dolly or furniture pads I paid for.

Thomas B. 
Rating:
5.0

They were awesome. Took the keys and took care of the truck when we arrived.

Jessica S. 
Rating:
1.0

This location scammed me. I already created a dispute

Robert E. 
Rating:
1.0

Actually have a truck to rent once you give confirmation. It only took 2 days and 4 confirmation texts and 3 trips to 3 different locations to finally get a truck that was reserved over a week in advance. Someone went in the system after hours and cancelled my reservation. I had movers waiting which cost me money. I had to drive to a location 30mi away to pick up a truck. I had to drive 30mi back and then after all that, still got charged for mileage being over. If picked up at the reserve location, the extra mileage wouldn't have been accrued.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

You were helpful, and we appreciate the way we were treated.

anthony B. 
Rating:
5.0

Helpful courteous staff Appreciate good service and Good product.

SARA G. 
Rating:
3.0

Have the van clean. I had to clean it myself before putting my furniture in it, and should receive some type of refund if I would have been charged $25 if I returned it dirty

KURT T. 
Rating:
5.0

Extremely helpful and very courteous. Highly recommend.

MaryLynn H. 
Rating:
5.0

Customer did not leave a comment.

Chandra E. 
Rating:
2.0

The uhaul was dirty inside. Broken glass in the back and lots of dirt/leaves/etc. Didn't drive well at all. Not a good experience overall.

Jennifer S. 
Rating:
5.0

I had requested a dozen moving blankets, but the place I rented from didn't have any. That would be my only complaint. The folks that I rented from were great and I don't fault them for not having the blankets.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

TEANNA S. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
3.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
3.0

Van smelled badly of fish! Driver's door mirror was broken. Location is out-of-the-way. Vehicle collection and drop-off were simple and friendly.

Mike W. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
2.0

The fuel was not full tank and the vehicle was dirty from a previous user. Fixing the above would make for a much improved service.

Oluwamuyiwa A. 
Rating:
5.0

Customer did not leave a comment.

Rachel L. 
Rating:
5.0

Your remote pick up on a Sunday sucks!! Not user friendly...only good if you're in hi speed internet area... wait times for help on phone were 1 hr... unacceptable will use another company if I need to pick up after hours... owner of triangle tire had to bail me out to get truck in Sunday... you owe her big thank you!!!

James G. 
Rating:
4.0

Very nice.

PAUL F. 
Rating:
5.0

Very helpful, polite - great customer service!

ann J. 
Rating:
2.0

It was a shack on the side of the road. No location to park the truck other than a small side area beside the shack.

Nate F. 
Rating:
5.0

Customer did not leave a comment.

ALBERT D. 
Rating:
5.0

Customer did not leave a comment.

stephanie B. 
Rating:
4.0

Customer did not leave a comment.

Emily R. 
Rating:
5.0

Location owner was nice and professional

Christopher G. 
Rating:
1.0

Customer did not leave a comment.

Dannielle F. 
Rating:
5.0

Owner was extremely nice and helpful

Lora M. 
Rating:
1.0

Customer did not leave a comment.

Dannielle F. 
Rating:
3.0

Kinda strange location. No one was there egrb we dropped off track at 11:40 am. Was overcharged.

Jenn A. 
Rating:
3.0

Customer did not leave a comment.

Charlie F. 
Rating:
1.0

The car had flat tires, it was very unclean, the check in was very hard

Mohammad H E. 
Rating:
3.0

Customer did not leave a comment.

ISURU D. 
Rating:
5.0

Customer did not leave a comment.

JULIAN M. 
Rating:
5.0

Great experience, Very professional and helpful. Will use again in the future.

jeff S. 
Rating:
2.0

Only major problem was that cell phone service here was so bad I almost could not get the app working to pick up the trick via the truck share option. If y'all are gonna keep with truck share you have to make sure the pickup locations get good enough cell service, otherwise it is a pretty good system.

Alden R. 
Rating:
3.0

Customer did not leave a comment.

Brad P. 
No reviews have been submitted for this location.

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