Customer Reviews for Triangle Tires LLC
(U-Haul Neighborhood Dealer)

487 reviews

1059 NC Hwy 54 W   Chapel Hill, NC 27516

(919) 967-5402

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(919) 967-5402

1059 NC Hwy 54 W
Chapel Hill, NC 27516

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing! Friendly business owners who go out of their way to help facilitate!!

Ruth J. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Adelle G. 
Rating:
5.0

Customer did not leave a comment.

Johnna W. 
Rating:
4.0

The inside of the building was really filthy since it's an auto body shop. Also, the key wasn't in the box where it was indicated on Uhaul.com so we had to go inside to get it. Not a problem since we were there during business hours, but it would've been if we'd been picking up at an odd hour.

Alexis T. 
Rating:
1.0

There was nobody there when I tried to return the truck, and the online return process didn't work.

Michael D. 
Rating:
3.0

Check in process via iPhone didn't work. Back of truck full of mud

Holly S. 
Rating:
5.0

Customer did not leave a comment.

Vincent Y. 
Rating:
3.0

The bed of the truck was dirty with mud - had the place blankets down before putting furniture in Truck had excessive mileage but drove fine

Kurt P. 
Rating:
5.0

Customer did not leave a comment.

wanda R. 
Rating:
3.0

Improve the rates as they high, rented for a move of 70 -80 miles, ended up being 83 miles by the time picking up truck driving to load, then move, then gas, & return. Was charged extra for few miles over limit which wasn't informed of at time of renting.

PAUL J. 
Rating:
5.0

Great service, wonderful people.

LINDA J. 
Rating:
3.0

Customer did not leave a comment.

garry W. 
Rating:
5.0

I really like this location because I was able to get my vehicle upon requesting it the day before and the vehicle was in great shape; all of this made my moving experience satisfying. I find the manager, Kathy, very friendly and helpful.

Bill R. 
Rating:
5.0

Customer did not leave a comment.

eric R. 
Rating:
3.0

Truck condition was poor - battery died and truck would not start after parking with blinkers on for 30 minutes to unload truck.

Kieran K. 
Rating:
3.0

Finished check out process, locked car, and went to drop keys in drop box....message inside drop box says “please park around behind shop”. Had to get back in truck, back it out of spot and drive to back of property. There needs to be an indication of where to park as part of checkout before you get to the point where you are literally dropping the keys in the box.

ZACHARY S. 
Rating:
4.0

Customer did not leave a comment.

Courtney M. 
Rating:
1.0

Customer did not leave a comment.

David J. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Put important information large print FLASH CARD near the center of the dashboard - things you really need to know but can't safely take your eyes off a long winding two-lane country road long enough to figure out. I completed my entire move before finding the time to find out why that Tow/Haul button was constantly flashing. It was an eight-mile winding country road move - no highways.

Michael G. 
Rating:
1.0

Disturbed with the caviler attitude of the individual handling the rentals. No masks were worn and no sanitation protocols in sight. Truely unnerving.

Eric S. 
Rating:
1.0

My rental was canceled due to the customer not returning the vehicle but I still needed to pay two workers (unhappy thinking they wont be paid for a entire day and rubbing off on me. Calling each other tick tock meaning they want their money for the time for the whole day they could be elsewhere) for the time of driving them here to wait until I was given a new rental agreement somewhere which wound up being this location. They ordered me and my truck to leave the property since uhaul was renting it to me directly. They approached my workers in their car and told them I was a lier and to get off the property right now. They had no idea what was happening. I was not allowed to talk to them. The two women owners or whatever relationship were very rude once I found they were renting me a unclean truck where the previous mask were in the floor and mud. I feel this was due to me changing my rental to be directly by uhaul instead of them and then for asking them what I should do if I am given dirty truck. The two also spoke loud so that the uhaul rep in the phone with me could hear them ordering me off the property and then that I can go through that little alexis from uhaul I was on the phone with and get off the property. When uhaul changed the rules since my last rental so that the renters can require a additional contact number from someone you know it affected me since I am 62 and my friends died and I am alone. These two () partners will call any number you give them to verify. If they can not reach them they say they do not have to rent to you. This can put you in a real bind on moving day when you are paying help by the hour. Total surprise for me on moving day. I am not a lier and would go to court with the uhaul rep alexis against the two partner (?) women owned business to prove it but it is not something to tell just anyone. In fact it is those partners who are the liers when they said they can only send email contracts and can not print due to software not connected. It was them that gave me a dirty truck with mask in the floor. Not sanitary. If not for alexis from uhaul I would be in violation of my house rental agreement and would be out more money than just the 3 hours each I was paying helpers. Too expensive to lie. I mean good grief get a life ---- partners.

KELLY P. 
Rating:
5.0

The woman that helped us could not have been more polite and friendly. She thanked us for using UHaul and made a day of moving some furniture more fun.

Mary C. 
Rating:
4.0

I left a padlock key in the dashboard cubby

Ron D. 
Rating:
4.0

Easy to find on Hwy 54; can't miss it.

Gregory S. 
Rating:
2.0

Customer did not leave a comment.

Karen T. 
Rating:
4.0

Customer did not leave a comment.

isaiah F. 
Rating:
4.0

Customer did not leave a comment.

Jordi M. 
Rating:
5.0

Customer did not leave a comment.

Johnna W. 
Rating:
5.0

Triangle Tires is awesome.

Tim T. 
Rating:
4.0

The process of dropping off went good

Marion H. 
Rating:
5.0

Customer did not leave a comment.

Nishah D. 
Rating:
5.0

Customer did not leave a comment.

Janice F. 
Rating:
5.0

The van wasn't clean inside. There was food and debris (used PPE) in the cab of the van. It ran perfectly and the staff. Was super nice.

jackie A. 
Rating:
3.0

They are good at charging unseen costs. Analogy: I feel like I enter the restaurant seeing a 5$ dinner but bills after dinner come with desk charge (5$), water charge (5$), time charge (5$).. bla bla......... and they said I have to pay since I already had that so called 5$ dinner.

Rajesh B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

TOO MANY MISQUITOS IN THE TRUCK LOT OUT BACK!!!!!! I almost broke out really freaking bad trying to take pictures out there to check the truck back in. I was bit 10+ different times which made it the most horrible experience ever, but other than that everything else was fine.

Cedric P. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

By the time I got the van, my online check in had expired. I wasn't told that would happen if I didn't pick up the van a b it later than I said I would. I find that disconcerting and potentially problematic, because I did not get To describe the condition of the van when I picked it up.

Edward H. 
Rating:
4.0

Customer did not leave a comment.

Anne S. 
Rating:
5.0

Customer did not leave a comment.

Katina Y. 
Rating:
5.0

Our experience was perfect, great staff, helpful, clean equipment, highly recommend. Very happy to find trailers that tow motorcycles finally!

Lara C. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
4.0

The idea that a 10' truck can carry a king-sized bed is total BS. The description states "The 10ft moving truck can easily fit a king sized bed, frame, loveseat, two end tables, and a four piece dining room table with spare room for boxes filled with household items." A king-sized mattress does not fit in the truck without bending. This creates wasted space. Your claim is a fraud.

MILLARD T. 
Rating:
5.0

Customer did not leave a comment.

Bekzod N. 
Rating:
5.0

Customer did not leave a comment.

Derek P. 
Rating:
5.0

Customer did not leave a comment.

Hubert A. 
Rating:
5.0

Due to a huge mishap with Budget I had to call U-Haul. The customer service person was welcoming, willing to help and provided great customer service. Nothing to improve on except to continue to provide the quality service that you do, I will highly recommend U-haul to friends and family.

Taundra W. 
Rating:
1.0

We were incorrectly charged a $20 after hours return fee, even though we returned the truck 1 day prior to the deadline.

Michael F. 
Rating:
5.0

Your website and software sucks. It kept switching me to a different location and I called this closer-to-me location 3 times to set things up directly. Also, I was told that a GPS on the truck would send me a text when I got back to the lot. It did not. We returned the key to the dropbox before I used an old text to navigate to the order and closeout. The people I talked to at the location were always nice and helpful, but your software was very frustrating.

Mary W. 
Rating:
1.0

After 45 minutes trying to figure out what truck I asked I guess the owners I needed to which truck was mine. The person that came over told me what truck and left. I had to go in on the passenger side because the drivers side was close to the other truck. They should be open for a half a day on Saturdays.

Brenda N. 
Rating:
4.0

Customer did not leave a comment.

Caroline H. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Grey R. 
Rating:
4.0

Customer did not leave a comment.

Alan C. 
Rating:
1.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The ladies at Triagle Tires LLC were amazing! Loved their attention and support.

Claire L. 
Rating:
4.0

The website and many of the electronic communications associated with the rental left A LOT to be desired. For instance, the notification that my reservation had been received should have been augmented with the address of the location. There wasn't even the word U-Haul in that email so that I couldn't find it when I searched my inbox for the pertinent info.

Birgit J. 
Rating:
5.0

Customer did not leave a comment.

Linwood G. 
Rating:
5.0

Customer did not leave a comment.

Alyssa W. 
Rating:
5.0

Customer did not leave a comment.

RODNEY I. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
5.0

Along with the truck, I ordered 12 moving blankets. I did the contactless pick-up and found only 4 blankets inside the truck. Otherwise, everything worked out well.

Mark T. 
Rating:
3.0

Vehicle did not have a full tank of gas upon receipt, but it was returned with a full tank of gas. I only put 19 miles on the vehicle but paid as if I put about 75 miles on it.

Lori H. 
Rating:
1.0

I was forced to use this location as my preferred pickup location did not have the size truck I needed, even though I reserved the truck 2 months in advance. I needed to pick up the truck at 7am which was accomodated by the online check-in process. That worked just fine. The problem is that the pickup location failed to include the dolly and furniture pads that I reserved. Since the physical location was not yet open for business, I was forced to leave without those items. Several pieces of my furniture was damaged as a result.

Nathaniel H. 
Rating:
2.0

The size of the truck was changed from the original reservation and changes in pricing where not discussed. Also I was not informed of an off hour service charge because of renting during the weekend. People at the office were not wearing masks and claimed their work did not allow it when requested. They also did not accommodate completing the paperwork outside. The keys of the truck were given without any instructions as to how to operate the truck, which for a first timer could be very challenging. Also, the questionnaire to record the status of the truck prior to rental did not allow me to submit answers and the link became unusable before I could finish. They gave me a reservation that ended after 10 hrs instead of 24, but I believed was charged for 24.

Alexandra Z. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Emily A. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Leah B. 
Rating:
5.0

Customer did not leave a comment.

Eve T. 
Rating:
5.0

Customer did not leave a comment.

angelo P. 
Rating:
2.0

Staff were friendly. The cargo van drove well, but it was dirty. I swept out the back but it needs a more thorough cleaning. There was trash in the driver compartment and the seats were covered with dog hair, as if a dog had been living in it for a couple of days. The receipt for the rental was difficult to interpret-- there were 2 total charges, neither of which corresponded to the charge on my credit card. It was just a few dollars, so I didn't bother to complain.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Jhon C. 
Rating:
5.0

The app for self check in was a little lengthy and a fair warning might have been helpful as i locked and unlocked the truck 3 times to take various pictures. The truck drove very nicely and was spotlessly clean. Thank you

Jeanne T. 
Rating:
5.0

Customer did not leave a comment.

Perry H. 
Rating:
3.0

Have no clue why there are 40 bucks more if returned on Sunday.

Xuedan W. 
Rating:
5.0

Customer did not leave a comment.

Ledley B. 
Rating:
5.0

Helpful friendly staff

Julie M. 
Rating:
2.0

Check in instructions were bad. Told me to look for a lock, when key was inside.

Zi Z. 
Rating:
5.0

Customer did not leave a comment.

monika K. 
Rating:
5.0

Customer did not leave a comment.

Laurie M. 
Rating:
5.0

fine

Eric R. 
Rating:
5.0

Customer did not leave a comment.

collin C. 
Rating:
5.0

Very friendly and accommodating.

Edward B. 
Rating:
3.0

My quote was much lower than what I ended up being charged, even though my estimated miles was very close to my actual mileage. I didn't appreciate being caught off guard with nearly triple the moving expense. I was also charged For SafeMove even though I opted out of it, so the additional charge made the rental even higher than the quoted price.

Weston S. 
Rating:
1.0

We were charged for an extra day and after hours charge and the receipt showed a return of time of 1:17pm. This is 100 percent incorrect. My wife and I returned the truck prior to her work at UNC hospital, she must be there by 830am and we returned the truck before 8am. In addition we were charged for a missing utility dolly, this was NOT missing. Calls to Triangle Tires were not successful, I assured them I returned the utility dolly and they said this was not true. I said that maybe it was stolen, and was shouted at and hung up on, saying that only her and the owner work there and I called them a thief. Calling back again to politely stare that perhaps my truck rental return was mixed up with another (as I did not return the truck after 1pm!) were met with being told I should never call back again and that me doing so was “borderline harassment”. This is unacceptable. The additional $119 I was charged is entirely in error, I did return a utility dolly, and the time showing as my return time is incorrect. Very frustrating.

Aaron C. 
Rating:
5.0

Great staff and very helpful!

Rob G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

meghan B. 
Rating:
3.0

Ordered 12 pads and got one bag w 5 pads in it. It worked out fine but they should know how many pads in the bag.

John B. 
Rating:
5.0

Ever thing was good

Kemonty F. 
Rating:
5.0

Customer did not leave a comment.

Savita S. 
Rating:
5.0

Customer did not leave a comment.

Lance J. 
Rating:
5.0

Very friendly

David C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
No reviews have been submitted for this location.

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