Customer Reviews for U-Haul Moving & Storage at Beltline

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Beltline

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Jerry B. on

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Kendra B. on

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Kim D. on

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I was told the truck had 1/4 tank of gas but on paperwork it was marked 1/2. The truck had been freshly painted inside the box area and when I tried to open it I couldn't because it was painted shut. I got in the truck and when I inserted the key the steering wheel was locked up. The lady at the desk came out and did something with the key along the lines of jiggling it. I left the facility and noticed tire pressure light was on took it back to store and was told all the trucks did that and not to worry. My brother in law showed me the trick with the key. I would not use uhaul again.

Vertell C. on

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make sure there refunded back thier money back to there debit card

Shonne W. on

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The General Manager Porscha Lance was not inviting or very cooperative. She was not helpful nor was her friend (female) staff with the exception of Saquain Williams. The other female staff was not on duty and was told to clock in to help assist me outside with my equipment. She was argumentative and made me wait longer because she went back into the building to figure out what was going on according to her even though she had my contract in her hands because she asked me for it. Porscha was not very professional by allowing an infant child sit in her lap while working on my order. She asked me my name several times even after having had my drivers license in her possession. I had previously reserved equipment at least a week in advance and confirmed with her over the phone the day prior to my rental. She did not traffic my drop off to a nearby location. I purchased a dolly that I eventually found to be broken later that day. Also it took well over an hour to get my equipment due to unprofessionalism and lack of etiquette and customer service. I would never recommend this center to anyone!

james R. on

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Customer service was great! I was assisted quickly. Literally, in and out service. Very friendly staff. General manager and workers are good at their job. I highly recommend Two Notch rd Uhaul.

Tiffany W. on

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Just waiting ony gas refund it didn't take them long to with draw it off my card but it's taking a minute for them to return it why?

John C. on

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Daniel G. on

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The truck box was dirty. It looked like the last person used it for yard maintenance. I swept it out myself before using it but that still didn't keep my furniture from getting filthy. The passenger side mirror would not stay in adjustment leaving me completely blind on the right side of the 26 foot vehicle. The staff were incredibly slow and under staffed at the counter.

Jessica B. on

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We were unable to located the after hours key drop. We searched around the whole facility and ended up calling customer service for help. They said the box should have been at the entrance door which it was not. We looked for over 30 minutes. In the end the customer service representative on the phone agreed that sliding the key and tag through the crack in the front door was the best suggestion. The key box for Pick up was easy to find, but no drop off. This would make the 24/7 drop off easier for the customer.

Laura H. on

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First, have personnel that are properly trained in all things U-Haul. They were not knowledgeable and what should have taken 5-10 minutes took over 45 minutes. It wasn't just our situation. They had to call the manager, almost charged the wrong account, had trouble keeping customer accounts and situations straight. The personnel was very apologetic and polite but the manager had to be called repeatedly due to lack of knowledge.

Audrey S. on

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Ronald M. on

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Martin L. on

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It closed at 5.

Chris S. on

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Have better trained staff. The staff was friendly but not knowledgeable.

Sheia F. on

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Belinda H. on

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you need to get people in office that understands the computer and during reservations I had a total of $444.29 that I have lost with U-Haul they say I owe something for $220 I do not owe $220 to U-Haul I have had U-Haul trucks in the prior if that's the case I would not been able to rent from U-Haul I am so disgusted I have lost out so much money with U-Haul in this last move that I had to make with my children I stay on the phone multiple times made trips to the office different offices I never had storage with U-Haul in the past at all there had to be a mess up me and my mother has the same exact initials and I have been going through this for years the same and there's just a look at the first initial and the last name and it be so much confusion I am just like disgusted I would not recommend anyone to go to location on two notch Road where the old Ford place used to be there so unprofessional there there was one young lady there she gave so much help she gave the paperwork that I did it but she could never find in the system where I owed $222.49 so that's just what he lost for me and my family thank you for this opportunity to do a review for U-Haul in a location that I had used.

Jermaine G. on

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Great job!

Ronald M. on

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Gordon B. on

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Porsche was excellent during both the check in/out. Very pleasant experience throughout and will definitely use U-haul for my next moving event.

William S. on

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Truck broke down twice-finally had to be towed to off load site. Location General Manager lacking in good customer service skills. I would definitely NOT use this location again nor recommend it

Connor C. on

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Was sent a text confirming that I had a rental at 3pm after attempting to book a truck at 12. Initially was told that I wasn't going to get a truck that day. I asked for any truck available and received a call after the starting that there was a 26 foot truck available. After agreeing to take the 26 foot truck we arrived at the facility. I was told that the truck was just serviced. After 20 miles the truck began pouring smoke. We had to call u haul roadside assistance and was told we had to wait an hour. Turned out after working with the roadside mechanic, he said that the cause was due to the connection at the transmission cooler was not properly tightened by the previous mechanic that worked on the truck. Because of this, it took us 6 hours to travel from columbia to north Augusta sc. Quite frankly that's unacceptable.

Carlton S. on

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joi T. on

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drayton G. on

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Patrick M. on

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Porsha was great, went above and beyond to ensure I was satisfied.

david H. on

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Nice staff and helpful. Young man and woman helped me as I picked up at 5:10 on July5th.

Leroy M. on

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Debrah C. on

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I appreciate your service. Thanks!

Christy A. on

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Sandra H. on

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