Please check the actual ball hitch height. You want the receiver hitch and the trailer tongue to be nearly level.alfred H.
Customer Reviews for Unique Royal Auto Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Linda W.
Customer did not leave a comment.john D.
I have been to this location many times and Larry is amazing. I could not ask for a better individual to represent the company or what is good in all people. I will always return to this business and consider myself lucky to have met Larry and team.PAUL J.
The gentleman who runs this uhaul always goes above and beyond for all his customers. He was the reason I kept on renting from uhaul.Sara O.
Customer did not leave a comment.gary F.
I was pleasantly surprised how superb my service and support was from this U-Haul site.William H.
Gentleman was very helpful, polite and took care of us.SALLY C.
Great friendly service.Willis S.
Customer did not leave a comment.LOSSA A.
Customer did not leave a comment.LOSSA A.
As always, the owner is superb. I refuse to rent from anyone else. Customer service is always awesome.Brittany W.
This is the fastest I have been taken care of at any uhaul pickup location. I showed up 30 minutes early to my appointment and was out of the drive with the trailer attached to my truck within minutes. I would recommend this location to all military personnel, as he does offer military discount to all! Again, this is something that has never been offered without orders. Thank you so much for you fast and friendly service!Shawna S.
Customer did not leave a comment.andera W.
Great personnelCALLI ANNE H.
In 53 years of moving throughout the US, the customer service at this U-Haul location is the very finest. Larry is an exceptional person to do business with and I wouldn't go anywhere else. Thank you!William H.
Great customer service. The equipment was in great working condition.Jeffrey H.
Customer did not leave a comment.anel G.
Excellent service, would 100% recommend. The owner was extremely helpful.Nathan K.
Very excellent individual who is one of very few people that I truly trust right off.Gregory P.
Customer did not leave a comment.Rudy B.
Customer did not leave a comment.Ramar B.
Customer did not leave a comment.Thiemokho C.
The man working was amazing. Was in and out in under 15 minutes without a reservation. Great service.Nicholas S.
Customer did not leave a comment.Amanda P.
The guy who helped me was extremely helpful and friendly.Dylan F.
Customer did not leave a comment.Corbin W.
Customer did not leave a comment.Antonio A.
Customer did not leave a comment.William G.
Customer did not leave a comment.Corbin W.
Customer did not leave a comment.Dillon T.
Customer did not leave a comment.Jared-Lee B.
Great service and always putting the needs of others first.Bruce M.
Unique Royal Auto Spa is the best place in Junction City to rent a U-Haul. The owner is so helpful. He is an extremely nice and professional person. Will rent from Unique Royal Auto Spa every time I need a U-Haul.Corbin W.
Larry was one of the best guys to deal with in town.....norm C.
Customer did not leave a comment.Marcus R.
Agent was very friendly and helpful. He ensured we got what we needed for our rental.Donald M.
The gentleman was so nice - i barely had to get out of the truck! He came right out and unhitched us and that was it!! Such a great overall experience!!DEB M.
Customer did not leave a comment.AMY H.
Amazing customer service through and through! Very accommodating and gracious! A+++Kendric S.
Thank you for having a place I can go to that is friendly, clean and knowledgeable. I have used this place before and if I need another Uhaul I will come to.this location.Mercedes M.
Customer did not leave a comment.timothy W.
Everything was perfectraymond S.
Customer did not leave a comment.Melissa A.
Customer did not leave a comment.vincent S.
Customer did not leave a comment.BRENNA B.
Excellent service! Would certainly use them again if I have the need!!Gregory L.
Very helpful owner, contacted us prior to drop off and made our experience there great! Unbelievably nice people, tried to help as much as they could and make the end of our trip as easy as possible.Richard S.
Customer did not leave a comment.Steven S.
Best Uhaul owner hands downRaymond A.
Not much honestly, the gentleman who helped me was extremely polite, and very helpful. I was having problems with getting my phone to work correctly to take pictures of my DL, and he navigated it for me.. If I ever need a truck again I will definitely going back to this location.. Thanks for providing excellent carelisa H.
Overall everything was excellent and can't think of any improvements.Ever E.
Customer did not leave a comment.Aaron D.
Keep the same , nice service, no complaintsCan P.
Customer did not leave a comment.Eric F.
Customer did not leave a comment.oscar R.
Noticed tires had cupping on themWilliam B.
I've used this location twice in the last 2 years and the owner is so nice and friendly!Jorden S.
We had ordered furniture pads, but none were available.Amanda M.
The owner of this location was super polite. Very informative and we had a great experience here.shane C.
The owner of this location was the only positive part of my experience. My reservation was moved to another town 30 minutes away without notifying me, the representative I spoke to in order to find out what was going on with my reservation was the rudest customer service agent I have ever interacted with (after it took me numerous attempts to reach anyone at all), then I arrived at this new location only to find that my reservation had been cancelled when I tried to check in because they didn't actually have a truck. The owner of this location did what he could to make sure I still had a truck, which I greatly appreciated after this entire ordeal. If U-Haul could simply notify people when their pick-up location needs to be moved and not rent out trucks they don't actually have, this could have been a much better experience. I have used a different rental company in the past but they were unfortunately booked this time. I will be going back to them and will never use or recommend U-Haul in the future.Sydney C.
Mr Larry was amazing!!!Lan G.
Customer did not leave a comment.TAYLOR C.
The gentleman who helped me at the drop off location was greatReed H.
Wonderful experience! Great team. Thx so much!Ward P.
Customer did not leave a comment.John D.
Customer did not leave a comment.Tia G.
Customer did not leave a comment.KOUASSI V K.
The owner was amazing and very enlightening and professionalNizha P.
Customer did not leave a comment.Nicole K.
Customer did not leave a comment.KELLY M.
Had to drop off after hours to fly back home.. called the next morning and they helped me over the phone. Very friendly and helpful. Will recommend to anyone askingLinda T.
Larry was able to fit my reservation in at last-minute notice, so I'm very thankful to him for that. Very respectful businessman and explained the contract and my responsibilities clearly and concisely. If I need to rent a Uhaul again I will go to Mr. Ruffin's location.Timon S.
Customer did not leave a comment.Lateen G.
Nothing. It's all just fine!Jon N.
So glad I found this dealer. Answered all my questions and the truck was clean and easy to drive. Thank youJoe P.
Excellent customer service!Clay S.
Nothing. The owner was so kind and helpful. He definitely will get my business the next time I need to use U-Haul in the future.Brent B.
Customer did not leave a comment.Katie R.
Larry was very helpful. Great customer service.Ivan S.
Everything went smoothly, the representative that helped us was very friendly and knowledgeable.Maria R.
The customer service was bar-non, of superior and outstanding quality. I would definitely being using this location for future business which I'll highly recommend to all my friends, family members and associates.Douglas M.
Customer did not leave a comment.Bobby S.
He is truly amazing and sweet. Very helpful !!!Emerald H.
Customer did not leave a comment.Jaritzel J.
Customer did not leave a comment.James M.
Very helpfulJohnny R.
Customer did not leave a comment.Victoria A.
Customer did not leave a comment.George M.
Thank you for a great Uhaul experienceSHEILA A.
Customer did not leave a comment.glenn K.
Customer did not leave a comment.Ebany M.
Great customer service!Elena R.
This operation is the finest U-Haul service center in the country in my 50+ years of moving with U-Haul.William H.
YOU GUYS ARE PERFECTJazmeene S.
Both pick up and drop off were efficient and very friendly.Dee S.
It was really nice meeting you. You made us feel like family. It's nice to be able to call and know that when we get there you are ready to help serve your customers and get them on there way. I will definitely be referring people your way. Thank youTonette H.
Customer did not leave a comment.Brittany W.
The is the finest U-Haul Service Center in my 52 years of moving.william H.