Customer Reviews for Upper Cumberland Rental & Sales LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Upper Cumberland Rental & Sales LLC

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carla K. on

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First there was a time constraint put in the contract I was not asked nor told about until I called customer service to see if I could drop off at a closer location, where I was told it would cost $200 to drop off at a closer location, when I noticed the drop off time I called customer service back and spoke with a Todd, who informed me it would cost extra to extend the drop off time even though I was never told about the time nor was I ever asked about how long I would need it , I asked Todd to look up the last 2x I've rented a U-Haul for 24 hours at the same cost, he refused I wanted to speak w his supervisor which he put me on hold then informed me his supervisor granted him permission to extend my drop off time, I still spoke with his supervisor to confirm this , it was a total nightmare dealing with this Todd. When I returned the truck a little before 9pm Saturday October 5,2019 to 1200 Boyd pharris road, I was unble to sharey location tried numerous times, at that point used my son's phone to log in , when we did the app said there was a discrepancy w the miles, it said the miles were lower than what we started with, so at 9:04 pm Saturday October 5 2019 I placed a call to customer service once again , the rep said she would need to transfer me to someone who could help , after being on hold for 20 minutes I hung up and called back, a Todd answered , I specifically asked him if he was the Todd I spoke with earlier in the day, he informed no after looking up my account, I told him the trouble I was having logging in and sharing my location and the miles issue, he informed me he could do a manual check in over the phone , which I was happy with. He assured me more than once he was able to do the manual check in and there would be no issue s, After I arrived back home I received a text about 10:20 PM Oct 5,2019 that my rental was due to be dropped off at 11;00 PM , so I called customer service back around that same time, the rep I spoke w informs me that no such check in was done and that they themselves cannot do that , at that point I asked to speak w a supervisor, at 10:47 a Neferti got on the phone w me , I went through w her everything that had happened w Todd , she apologized and told me even herself could not do a manual check in over the phone , so she extended my drop off until Monday October 7, 2019 @7 am when the place @1200 Boyd pharris road would be open, which I was happy with but I informed Neferti I wanted that phone call w Todd at 9:24 pm sat Oct 5,2019 found and something done about. Todd flat out lied about the manual check in , I believe he was the same Todd from earlier in the day, and I believe everything he said and done on the 9:24 pm phone call was retaliation for the earlier phone call, he lied to try and cheat and steal money that would not be owed, This was the worst experience I have ever had , it was a colossal mess from the beginning of renting this truck!!!! I ve never experienced such incompetense, lying, mone

amy B. on

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Extremely helpful and kind.

Roger H. on

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Great people wonderful service

charlie B. on

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Very friendly

josha B. on

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Service was great and I see no area that needed improvement.

Ryan B. on

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Everything was great I really appreciate the self service check out/in.

Catherine D. on

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keep the same people working great help

danny L. on

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Easy rental, great service, had plenty of pass for my type of service, thank you Danny Long, "Precision Move Consultants"

billy C. on

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ALAN P. on

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arthur H. on

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gary H. on

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The brakes on the truck were in poor condition and the engine was sluggish

Crystal P. on

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Donald W. on

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keep as is very friendly staff

jasen K. on

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Tammy R. on

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Jonathan N. on

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The owner was rude and the truck was very dirty. The owner also accused me of damaging the truck and tried to charge me for it. After I told him I didn’t he called me a liar. I don’t know this for certain but if you looked into his background in regards to uhaul I’m sure he’s tried or succeeded to do this with other customers. I have rented multiple Uhauls for my business and I will no longer give Uhaul my business until this is resolved. Sorry for the negativity but this was a horrible experience that I could not let go without comment.

farrah K. on

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Joann M. on

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Super friendly, accommodating, overall I am pleased with this place and the folks.

Tammy S. on

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Associate working was quick, efficient, and helpful. Came to me instead of the other way.

Amanda S. on

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I will admit that I should have taken a picture of the odometer before I left the rental location. However, I did not and my receipt showed 1100 miles driven. That’s like driving from here to Gulf Shores, AL and back. I put less than 100 miles on the truck because I only drove it to Lowe’s once, the scrap yard once, and the landfill twice. The man who owns the place is not overly friendly, but at least he’s not outright rude either. I could tell he wasn’t thrilled about it but he did get the charges refunded. 1100 miles! He denies it, but an employee or someone has driven that truck without authorization between rentals and put a lot of miles on it. Either that or there’s a problem with the odometer.

SCOTT L. on

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Very friendly and cooperative. Very good service in making rental arrangements. At pick up it took extra time due to last minute destination change as a result of employer. Other than that no issues.

Mellisa G. on

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Ronald M. on

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joseph D. on

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Great service

bob Z. on

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phillip C. on

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Glen C. on

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bill M. on

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good job guy's

Chris P. on

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debra V. on

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Mark P. on

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