Very professional service and old man was very kind.dhavalkumar S.
Customer Reviews for Vaultra Self Storage SSM Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inexperience. Couldn't process payment. 1.5 hour late getting out of there because of payment not processing. Cargo light did not work had to quit loading when it was dark. Could not see to pick or unpack. Rude when it was brought back late.Kimberley M.
Was supposed to be quick pickup..took 25 minutes!Corey D.
We didn't have the furniture covers nor did we have the furniture dolly we asked for. So we couldn't get the truck back on time but got charged for everything. Not impressed at all. Plus we had to wait an hour to get the truck because your system was not working. And the gentleman that I spoke to on the phone was rude and not understanding at all. The gentleman at the location was very understanding of the situation. I was very unpleased with how I was treated on the phone by uhaul themselves. So needless to say it took much longer to load and unload because I didn't have the equipment that was needed.Lynn T.
have winter wiper blades installed for winter monthes, my moving day was very stormy and it didn't help with poor blades onSteve N.
Everything was smooth no problemsCharlene Z.
The old guy was slow, didn't know what he was doing Uhaul was dirty Was booked for a 26 feet and got 15 footer because they over booked. Not impressedVicki B.
Darcy the man working this location was awesome. It was his first time renting a uhaul out but was excited to go through the process with me. He had a great attitude and was very professional. We need more workers like this man in the world thanks for a great experience.john R.
Just keep things the same, everything is great.Pauline C.
Waited a long time for the rep to organize things.Patrick T.
Keep doing a great job!shawn C.
This facility did their best to correct the logistics issue of us having no truck, last minute and offering excellent service. the truck ramp was bent, yet we worked with it, as is. Very friendly person helped us out. Thank you.John K.
Friendly service, great truck.Conor B.
We used the online app to the return. I do have one suggestion I strongly recommend that you tell renters the simple procedures and that you need to download an app and take required s pictures before putting the keys on the box.GABRIEL D.
The "owner" with whom I communicated prior to collecting the truck, and the older gentleman who assisted me when I actually picked up the vehicle, were both very polite, friendly, courteous and respectful. This was my best U-Haul experience ever. I would recommend this location for anyone renting a U-Haul. They treat you properly.Robert T.
Customer did not leave a comment.mark A.
only complaint was truck did not have cruse control.bRIAN T.
Customer did not leave a comment.ALAIN L.
First of all, it took over an hour to pick up the truck because the staff was not trained. She was a sweet lady, but she had no idea what she was doing. She had to input my details several times and ask us for help putting some of the information in. We were already crunched for time, and this set us back. Not to mention, I had booked a 10' truck A MONTH IN ADVANCE, and was told THE DAY BEFORE I WAS SCHEDULED TO PICK IT UP that there were no more 10' trucks available. You then upgraded me to a 26' truck because you had no 10' left. First of all, this was NOT convenient. My driver was no comfortable driving such a huge truck, I did not have nearl enough stuff to fill it, so my stuff went flying all over the place in the back. Not only that, the cabs of the bigger trucks have consoles in them, which means you have to put any food, animals, etc at your feet instead of in the space between the 2 front seats -- when you are moving long distances as I was, that makes for a VERY uncomfortable ride with your feet all cramped up on either side of the foot rest. They also did not have any dollies, which I had specifically asked for, so I had to DRIVE ACROSS TOWN to pick one up at the other UHAUL location and wait in line THERE TOO!!! NOT TO MENTION I had to pay twice as much in GAS because of the bigger engine, which I DID NOT WANT. Overall just a horrific experienece that I will never repeat. I have to move again this week and I will definitely not be using UHAUL ever again.SAMANTHA H.