Customer Reviews for Vine & Branch Nursery Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vine & Branch Nursery Inc

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Thomas M. on

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Michelle K. on

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It took an hour and half to get the truck. The phone staff were horrible. No one knew what to do and I was put on hold at least 4 times and three times for over 20 minutes!! Absolutely terrible uninformed and unhelpful people. The hold time is unacceptable, as you know you will have many calls on weekends etc. The uninformed staff is unacceptable.

Michael F. on

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Thomas M. on

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Baxter M. on

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Roger D. on

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See confirmation #23301641. I reserved this trailer on 6/14 to pick up at 8am on 6/20 at 3601 Santa Rosa Avenue in Santa Rosa. When I arrived, the employees couldn't find the trailer and said, "Sorry." I had to ask them to try to find a trailer. The called an hour later and said that they found one in Healdsburg, 30 miles away. I lost three hours and missed two important appointments. I will never do business with the SR facility again. Nice people, but terrible service.

Lynn H. on

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Patrick S. on

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Susan J. on

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Baxter M. on

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Baxter M. on

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Chris R. on

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Baxter M. on

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Greggory K. on

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Baxter M. on

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Baxter M. on

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Baxter M. on

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Baxter M. on

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Benita C. on

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Gary W. on

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Hannah B. on

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Nothing to do with the pickup location (the woman was very kind at pickup), but 100% to do with U-HAUL corporate: My boyfriend and I originally set our pickup location for Forestville CA for our move to Napa. We got a call the next day stating Forestville does not have our size truck so we were referred to Sebastopol, and granted a 20’ truck at no extra cost. Fine by me, no problem. On moving day we showed up to the Sebastopol location and they did not have our 20’ truck. Flustered, I then call U-Haul to find a different location with a 15’ or 20’ truck. We were then referred to a Healdsburg location. While I was still on the phone with corporate conversing about the Healdsburg location, my boyfriend called that Healdsburg location directly to find they also DONT have our 15’ or 20’ truck. Now I’m getting angry. I tell corporate to quit referring us places that don’t have our truck! We were referred to a 2nd Healdsburg location that finally had a 15’ truck. The miscommunication on U-Haul’s end set us 3 hours behind schedule. Very disappointing!

Baxter M. on

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Baxter M. on

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Eric N. on

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No key drop box on site or instructions for where to put keys.