Customer Reviews for Vine & Branch Nursery Inc
(U-Haul Neighborhood Dealer)

89 reviews

211 Limerick Ln   Healdsburg, CA 95448

(707) 723-4643

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(707) 723-4643

211 Limerick Ln
Healdsburg, CA 95448

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

GLENN H. 
Rating:
5.0

Customer did not leave a comment.

AMELIA S. 
Rating:
5.0

Incredible customer service. The owner was so kind and personable, the pick up was super easy, and everything was ready when we got there.

Alsy H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Awesome service! Very personable crew. Thank you!!😊

MARLA W. 
Rating:
5.0

The transaction was smooth and the people are friendly and helpful. Thank you for your help!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

HECTOR V. 
Rating:
5.0

Customer did not leave a comment.

Amelia S. 
Rating:
5.0

Customer did not leave a comment.

Amelia S. 
Rating:
5.0

Super kind employees, quick check in/check out. Excellent location. I will use from now on always! Thank you.

Matthew F. 
Rating:
5.0

Excellent Service!

Martha S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

They were very friendly and a quick and easy transaction!

Casey S. 
Rating:
5.0

Customer did not leave a comment.

DESIREE L. 
Rating:
5.0

Beautiful facility! The owner was so helpful! She called in advance to confirm the details of the return. Excellent Customer Service!

Sammie S. 
Rating:
5.0

Everything was great and excellent customer service, thank you!

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

Air conditioning needs to be charged or repaired. Did not work and the temperature was over 100 degrees. Made the drive pretty uncomfortable.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

henry A. 
Rating:
5.0

Customer did not leave a comment.

JANE E. 
Rating:
5.0

I have already recommended them.

DOUGLAS R. 
Rating:
5.0

Easy access and friendly. What better place to rent/drop off than a nursery

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

GERALD F. 
Rating:
5.0

Customer did not leave a comment.

Molly W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
4.0

Very nice people. Please have more auto transport availability. Thanks, Todd

Todd M. 
Rating:
5.0

Customer did not leave a comment.

AMELIA S. 
Rating:
3.0

I was unable to check out my truck on line but the representative was present and able to check me out manually. I would recommend fixing the glitch to upload pictures on the app.

Ernest O. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Great experience. Location was super nice and the customer service was incredible. I will go out of my way to use this location any time I need to rent a truck.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

She was very helpful. Great experience!

Scott A. 
Rating:
4.0

The location is fine, but there were a couple of things to improve. One: I reserved 24 blankets, only got 12. She adjusted the billing, but I needed 24 blankets. Two: The air conditioning didn't work. When it's 96 degrees in Texas, you need the AC to work. I called customer service a couple of times, but they just said that maybe a credit could be applied after the truck was returned. "Maybe" is a tough thing to deal with. On the third try, they wanted me to get service during the day, when I was driving. They finally suggested that I should call when I reached my stopping point for the night. Since it was 11pm, and I only had 6 hours left, and I was tired, I didn't call for service. They have since denied any credit, since I didn't let them fix it. I have suggested giving credit for the days before the final stop, but have not heard back at this point.

Vince M. 
Rating:
5.0

Customer did not leave a comment.

Stardust J. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Plenty of mud in cab at pick-up

charles S. 
Rating:
5.0

Awesome manager at this location, good turn around spot too.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

UHaul is not their primary business, but they open early, and the employees were friendly and professional.

John C. 
Rating:
3.0

Customer did not leave a comment.

Brian L. 
Rating:
1.0

Somebody from corporate needs to call me immediately to resolve some of the most deplorable service I've ever experienced in my life

david T. 
Rating:
3.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

All perfect...

Rory M. 
Rating:
5.0

Customer did not leave a comment.

Walter R. 
Rating:
3.0

Its difficult to turn the truck around in this dirt n gravel yard.

Richard D. 
Rating:
5.0

Very professional and helpful. Thank you!

Beth P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

julian H. 
Rating:
1.0

Let customers deal with individual locations instead of your customer service center in Arizona. I originally scheduled a rental of a trailer at your Santa Rosa location. 3 days later customer service said that they overbooked and sent me to a new location in Rohnert Park. I was supposed to pick it up at 9am now 12:30 still no trailer so they rescheduled now for Healdsburg 30 miles out of my way. I got there took almost 1-1/2 hours to pick up the trailer finally left at 1:45 late for appointments and went way out my way to rent a trailer. At 3:20 pm Santa Rosa called and asked if I was still needing a trailer. Well your customer service center is horrible.

DAN G. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Baxter even opened right after the Sonoma fire and used a generator so that I could come and pick up the trailer. Thank you so much.

Alexis V. 
Rating:
3.0

Don't overcharge mileage. I was quoted $0.68 but was charged $0.89 per mile. I won't be using uhaul again

Bianca C. 
Rating:
2.0

The guy came out as I was getting set to back the trailer in to a decent position, and amsaid they were “closed”. I will not be dropping equipment there again- and I regularly drop at Healdsburg for my business.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Just the best experience. Clean, comfortable, new truck, and absolutely great customer service.

Sandra A. 
Rating:
5.0

This is a great location for Windsor and Healdsburg moves. I was not aware of it until this rental. Great truck - met all my expectations.

Arriel R. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

It took an hour and half to get the truck. The phone staff were horrible. No one knew what to do and I was put on hold at least 4 times and three times for over 20 minutes!! Absolutely terrible uninformed and unhelpful people. The hold time is unacceptable, as you know you will have many calls on weekends etc. The uninformed staff is unacceptable.

Michelle K. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Baxter M. 
Rating:
5.0

See confirmation #23301641. I reserved this trailer on 6/14 to pick up at 8am on 6/20 at 3601 Santa Rosa Avenue in Santa Rosa. When I arrived, the employees couldn't find the trailer and said, "Sorry." I had to ask them to try to find a trailer. The called an hour later and said that they found one in Healdsburg, 30 miles away. I lost three hours and missed two important appointments. I will never do business with the SR facility again. Nice people, but terrible service.

Roger D. 
Rating:
4.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
5.0

Customer did not leave a comment.

Baxter M. 
Rating:
5.0

Customer did not leave a comment.

Baxter M. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Baxter M. 
Rating:
5.0

Customer did not leave a comment.

Greggory K. 
Rating:
5.0

Customer did not leave a comment.

Baxter M. 
Rating:
5.0

Customer did not leave a comment.

Baxter M. 
Rating:
5.0

Customer did not leave a comment.

Baxter M. 
Rating:
5.0

Customer did not leave a comment.

Baxter M. 
Rating:
5.0

Customer did not leave a comment.

Benita C. 
Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

Nothing to do with the pickup location (the woman was very kind at pickup), but 100% to do with U-HAUL corporate: My boyfriend and I originally set our pickup location for Forestville CA for our move to Napa. We got a call the next day stating Forestville does not have our size truck so we were referred to Sebastopol, and granted a 20' truck at no extra cost. Fine by me, no problem. On moving day we showed up to the Sebastopol location and they did not have our 20' truck. Flustered, I then call U-Haul to find a different location with a 15' or 20' truck. We were then referred to a Healdsburg location. While I was still on the phone with corporate conversing about the Healdsburg location, my boyfriend called that Healdsburg location directly to find they also DONT have our 15' or 20' truck. Now I'm getting angry. I tell corporate to quit referring us places that don't have our truck! We were referred to a 2nd Healdsburg location that finally had a 15' truck. The miscommunication on U-Haul's end set us 3 hours behind schedule. Very disappointing!

Hannah B. 
Rating:
5.0

Customer did not leave a comment.

Baxter M. 
Rating:
5.0

Customer did not leave a comment.

Baxter M. 
Rating:
2.0

No key drop box on site or instructions for where to put keys.

Eric N. 
No reviews have been submitted for this location.

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