Customer Reviews for Way Mar Variety
(U-Haul Neighborhood Dealer)

296 reviews

15946 Hwy 2   Brighton, ON K0K1H0

(613) 475-1290

Hours

  • Mon–Fri
    8 am–9 pm
  • Saturday
    7 am–11 pm
  • Sunday
    9 am–10 pm

Services at this Location:

Contact Us

(613) 475-1290

15946 Hwy 2
Brighton, ON K0K1H0

Services at this Location:

Hours

  • Mon–Fri
    8 am–9 pm
  • Saturday
    7 am–11 pm
  • Sunday
    9 am–10 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service from Robert. Overall process was quick with no issues. Well done!

John T. 
Rating:
5.0

Robert was incredibly personable and professional working with me to ensure my rental met my requirements. The longer hours of operation are a huge plus as well.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Carman H. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Stephen K. 
Rating:
4.0

Customer did not leave a comment.

Darrell P. 
Rating:
1.0

Evrything done over the phone! Worst phone reception could not understand most of what he was trying to explain to me! I'll never go back.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Rod M. 
Rating:
1.0

1. Came for pick up at 8am but this location wasn't open yet. 2. Miles out recorded 60922.0 but actual was 60922.5 & I can prove it! 3. Price included 92 km but charged extra above 57 miles ... Why? 4. Ordered appliance dolly but there was none.

Roman K. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
3.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

It's always a wonderful experience renting at this location

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
3.0

Loved the proximity and cute dog, MoJo.

Liesje W. 
Rating:
5.0

Great and friendly man to deal with

constance T. 
Rating:
5.0

Customer did not leave a comment.

GLENE H. 
Rating:
4.0

Everything was perfect for our pick up day, no worries with van and the day went as planned, and the rental guy was very friendly and helpful. I would rent from him again

Ray C. 
Rating:
4.0

Customer did not leave a comment.

ANDRA Z. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
4.0

Customer did not leave a comment.

Oliver W. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

Always a pleasure to rent from this location, awesome experience

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Friendly and helpful customer service.

Charles C. 
Rating:
3.0

Customer did not leave a comment.

Colin C. 
Rating:
2.0

I never saw anyone doing this transaction, no one was there when I picked it up nor when I brought it back

SHEILA M. 
Rating:
2.0

Customer did not leave a comment.

Sarah O. 
Rating:
4.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

Great customer service.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

DEVAN B. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

The staff was Friendly, professional and helpful. Gréât place to do business with.

Randy N. 
Rating:
4.0

You are a good agent Rob. Keep doing what you are doing.

David P. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
2.0

When we returned trailer we had to unload the connection to the truck ourselves, he was in the shower & watching via camera. Not good wil not use again

Lynn D. 
Rating:
3.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Judith N. 
Rating:
5.0

The service is amazing every time I rent. Awesome to deal with

Kenneth G. 
Rating:
4.0

Customer did not leave a comment.

Andrei Z. 
Rating:
4.0

Our rep was very helpful!

Colleen B. 
Rating:
5.0

Make sure that this location has more equipment to rent. As this area is growing so fast so are the needs for your equipment.

DARRYLJ H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

Owner of the location was pleasant to deal with. Will use this location again.

Chuck C. 
Rating:
5.0

Great customer service

Brandi S. 
Rating:
3.0

No one was there. I had to drag a larger trailer out of the way to access the rental. No on on site for return

maurice G. 
Rating:
5.0

The trailer I used looked like someone used it to transport livestock. There was dirt and straw inside aswell as wood chips. It was not up to uhaul standards that's for sure. The gentleman was very nice and his establishment was clean and smoke free compared to others . No issues with him or his place. Just the trailer was really dirty. I had to sweep it out before I could use it.

David O. 
Rating:
4.0

Everything was great... Like the hours of operation. To bad more UHauls didn't have similar hours...

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
3.0

Cleanup the trailer.

Alfonso B. 
Rating:
5.0

Customer did not leave a comment.

LUKE B. 
Rating:
5.0

No improvements needed, the location is convenient and easy to access.

Allan F. 
Rating:
5.0

This was the best service we have ever had when renting a truck. We will use this location for our next move.

Darlene P. 
Rating:
3.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Love this place free parking

tom S. 
Rating:
5.0

Vehicle was ready when I arrived. Vehicle ran and perorfmed perfectly.

RICHARD M. 
Rating:
5.0

Stellar location and service

DARRYLJ H. 
Rating:
5.0

Robbie goes above and beyond to satisfy his customers. A true asset and example for the company. I will rent from this location again. Outstanding customer service

DARRYLJ H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Customer did not leave a comment.

Maggie C. 
Rating:
5.0

Absolutely nothing the service was fantastic i will definitely be using this location again

Gord R. 
Rating:
4.0

Staff were very accommodating and answered my questions well.

STEPHEN A. 
Rating:
4.0

Very friendly; Everything explained and worked well. Jst a little quicker, pls and thx.

M-MARION K. 
Rating:
3.0

The proprietor seemed to have difficulty searching on the computer and entering information. It took a long time to complete the transaction. The 6X12 trailer was clean and worked well.

LEWIS M. 
Rating:
4.0

Customer did not leave a comment.

Nolan W. 
Rating:
3.0

Customer did not leave a comment.

Miranda S. 
Rating:
5.0

Stop taking away vehicles from this location that have previously been promised to customers just to satisfy another location.

James S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
3.0

Customer did not leave a comment.

George S. 
Rating:
5.0

nothing

Paul L. 
Rating:
5.0

Customer did not leave a comment.

IVICA N. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Great service. Very professional

Anthony T. 
Rating:
5.0

Great service!

Robert H. 
Rating:
2.0

The outside of the windshield of the truck was filthy, it should have been cleaned before picking up. The owner was very friendly. I was disappointed I had my pick up location changed from Cobourg to Brighton which added 2 hours to my preparation plans driving to & from where I was loading. The reservation system should be more automated to 'lock in' the pickup location when initially reserving the equipment.

BRYANJ H. 
Rating:
4.0

It's getting better. The gentlemen that works there is much more personable, and he is quick to get you on your way for your move

joshua S. 
Rating:
5.0

excellent service

STEPHEN G. 
Rating:
4.0

Customer did not leave a comment.

Kareem I. 
Rating:
5.0

Customer did not leave a comment.

Jahn V. 
Rating:
5.0

I wish there was an option for a 10 star rating. I had troubles trying to book my trailer. I called this location and talked to the gentleman that runs the Smithfield location. He stayed open just so I could come in for a quote and rental. I was so greatfull that Rob was willing to help me. He even had a bunch of boxes and blankets he threw in for me. I don't think I would go any where else to rent a uhaul other than the smithfield location. I highly recommend this guy for any uhaul needs or products.

Gerald L. 
Rating:
4.0

Customer did not leave a comment.

PAULD H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

All good!!

John T. 
Rating:
5.0

Customer did not leave a comment.

AMANDAJEAN R. 
Rating:
5.0

no suggestions

EDWARDT P. 
Rating:
5.0

this guy is awesome! super friendly, nice to see after a very long move.

RONDAJ J. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Robert was fantastic to deal with. Very courteous.

Laura K. 
Rating:
5.0

nothing

PAULG L. 
Rating:
5.0

Customer did not leave a comment.

MAIBAN P. 
Rating:
4.0

Customer did not leave a comment.

Alison C. 
Rating:
5.0

Customer did not leave a comment.

Trevor N. 
Rating:
5.0

Robert was great. Very helpfull and customer freindly. I will use his location again.

STEVENW B. 
Rating:
5.0

Employee was kind an courteous made sure that the trailer i needed was not only available for the days i needed but even added peace of mind by assuring me my trailer was available for an extra day should i need it i will be recommending friends an family in the area to use this location an should the occasion arise i myself will be a return customer

DAVIDJAMES L. 
Rating:
4.0

Friendly staff, Took time to review info, the truck and answer my questions

EDWARD M. 
Rating:
5.0

Everything was excellent

Brandon S. 
Rating:
1.0

There's a tattoo shop there! . No one even there to take trailer back. Sketchy place. I left it there and took pictures of proof that I dropped it off. I'd like my money back from this horrible experience

DARRENL P. 
Rating:
4.0

Online booking was very easy. Onsite service was quick and friendly.

Gil S. 
Rating:
5.0

The guy here in brighton/Trenton was the breath of fresh air i needed after dealing with uhaul this trip. From not having what I booked available, to trying to send me on a 9.5 hour round trip to a rental almost 5 hours away, uhaul has managed to ruin this experience for me. 15000 bucks and I got a kick in the ass on the way out. My 80 dollar in town trips are ALWAYS present, but your money maker is the cross country trips....and you are making it impossible to want to recommend uhaul. Overall: both places that are authorized dealers with you guys were unreal. Amazing supportive and next level care for the customer was displayed, uhaul however, they took my money and said screw it. I won't be recommending uhaul moving forward and I'll be vocal about the reasons why.

Krystal T. 
Rating:
5.0

Everything was great, Very nice young man helped us.

JOSEPH J. 
No reviews have been submitted for this location.

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