Customer Reviews for Way Mar Variety
(U-Haul Neighborhood Dealer)

206 reviews

15946 Hwy 2   Brighton, ON K0K1H0

(613) 475-1290

Location Hours

  • Mon-Thur: 7 am - 10 pm
  • Fri-Sat: 7 am - 11 pm
  • Sun: 9 am - 10 pm

Services at this Location:

Contact Us

(613) 475-1290

15946 Hwy 2
Brighton, ON K0K1H0

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 10 pm
  • Fri-Sat: 7 am - 11 pm
  • Sun: 9 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Alison C. 
Rating:
5.0

Customer did not leave a comment.

Trevor N. 
Rating:
5.0

Robert was great. Very helpfull and customer freindly. I will use his location again.

STEVENW B. 
Rating:
5.0

Employee was kind an courteous made sure that the trailer i needed was not only available for the days i needed but even added peace of mind by assuring me my trailer was available for an extra day should i need it i will be recommending friends an family in the area to use this location an should the occasion arise i myself will be a return customer

DAVIDJAMES L. 
Rating:
4.0

Friendly staff, Took time to review info, the truck and answer my questions

EDWARD M. 
Rating:
5.0

Everything was excellent

Brandon S. 
Rating:
1.0

There's a tattoo shop there! . No one even there to take trailer back. Sketchy place. I left it there and took pictures of proof that I dropped it off. I'd like my money back from this horrible experience

DARRENL P. 
Rating:
4.0

Online booking was very easy. Onsite service was quick and friendly.

Gil S. 
Rating:
5.0

The guy here in brighton/Trenton was the breath of fresh air i needed after dealing with uhaul this trip. From not having what I booked available, to trying to send me on a 9.5 hour round trip to a rental almost 5 hours away, uhaul has managed to ruin this experience for me. 15000 bucks and I got a kick in the ass on the way out. My 80 dollar in town trips are ALWAYS present, but your money maker is the cross country trips....and you are making it impossible to want to recommend uhaul. Overall: both places that are authorized dealers with you guys were unreal. Amazing supportive and next level care for the customer was displayed, uhaul however, they took my money and said screw it. I won't be recommending uhaul moving forward and I'll be vocal about the reasons why.

Krystal T. 
Rating:
5.0

Everything was great, Very nice young man helped us.

JOSEPH J. 
Rating:
5.0

Great service, however would be nice to have a car dolly at this location to use every week

TRACEYL P. 
Rating:
1.0

The area has tentants that seem to hangout and drink alcohol out front and could easily mistake the “non variety store” with the uhaul place

Dylan L. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO C. 
Rating:
5.0

Customer did not leave a comment.

BYRON F. 
Rating:
5.0

The staff were extremely helpful.

John F. 
Rating:
5.0

Customer did not leave a comment.

ross B. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Great customer service at this location

GERALD M. 
Rating:
5.0

Rob has excellent customer service skills and I was very happy with the rental

KIMBERLYJ M. 
Rating:
5.0

Customer did not leave a comment.

Raeanne B. 
Rating:
5.0

Awsome service Rob was helpful and courteous

Hector R. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

The rep in Brighton was extremely kind and welcoming.

Andre P. 
Rating:
5.0

Customer did not leave a comment.

Judith N. 
Rating:
1.0

The location is not at the listed address and shows to the public online as permanently closed. I drove for 20 min while waiting on hold looking for it. In calling Uhaul no operators were available. I located the number for the previously closed business and the owner directed me to his house. I was then told I would be charged $17 for being over the one way trip on KM. Totally unacceptable. Please contact me to discuss this charge.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN V. 
Rating:
5.0

nothing to improve on. Rob was very professional, polite, and would definitly deal with him again

TERRANCEA B. 
Rating:
4.0

The only “negative” (which really wasn't a big deal) was that the card reader/tap wasn't working. Otherwise amazing service!

JOHNN I. 
Rating:
5.0

I have been to many U-Haul dealerships they have had very unprofessional customer service and slacking where they should be helping .when i came into this U-Haul dealership ,I was blown away by the amount of respect , and initiative Rob put into his customer service Not only was he friendly, And organized with clean equipment, he got me all set up. 😀please try and make sure is that every other dealership it has professional at this one

Courtney Joseph K. 
Rating:
5.0

Robbie went well and beyond to ensure the highest level of customer service and arrangement for the uhaul! Would recommend this location to anyone!

LLOYD GREGORY L. 
Rating:
5.0

the service provide by the attendant was very good. he explained the safety precautions very well.

MOHINDER S. 
Rating:
5.0

Customer did not leave a comment.

ALLYSONP A. 
Rating:
5.0

Customer did not leave a comment.

Georges P. 
Rating:
3.0

Customer did not leave a comment.

DENNISR H. 
Rating:
5.0

6 x 12 trailer handled very nicely.easy hook-up.will certainly rent from Rob at this location again.Thx. Peter W

Pete W. 
Rating:
3.0

Customer did not leave a comment.

Walter V. 
Rating:
1.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

STANISLAWA C. 
Rating:
5.0

Rob was so polite and helpful. I feel like he went above and beyond to make sure I was happy. Thanks Rob! I'll rent through you every time.

Josh A. 
Rating:
5.0

Robert was great. I had a hassle free experience.

SAMUELA P. 
Rating:
5.0

Customer did not leave a comment.

VIGNESHWARAN V. 
Rating:
5.0

Customer did not leave a comment.

robert A. 
Rating:
5.0

Brighton U-Haul is a very good location the representative was very professional and very kind Would I use them again Absolutely and once again I'd like to thank Robbie at Brighton U haul for all your help

Michele M. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

Customer did not leave a comment.

Lorain H. 
Rating:
5.0

one of the cleanest trucks I have rented form u-haul...

Jeff C. 
Rating:
5.0

Very helpful and courteous service. Everything was fully explained and I was made to feel very comfortable with my choice of truck rental

TREVORLEWIS HATH S. 
Rating:
5.0

Easy to find, clean and easy designated parking area for u haul trucks , my only complain was very muddy . Parking lot could use more gravel or to be paved .

Crystal S. 
Rating:
1.0

I'd like to speak to head office my contract was max 200 ... they lied and said it was towed j have camera footage he drove it out I had the insurance out on just in case something would happen like the key . It was a one way he brought it all the way to Brighton. I would like my money back for the non professionalism and lies within your company. Please call 6476094705

Caitlyn M. 
Rating:
4.0

Customer did not leave a comment.

MARY F. 
Rating:
3.0

Customer did not leave a comment.

R. R. 
Rating:
5.0

The agent was a life saver... I had until midnight to get my car from where it was and he was efficient and effective in getting me on the road. Thanks Brighton uhaul

ALANRW O. 
Rating:
5.0

Great guy to deal with

CORYJ C. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Give this man more selection of trucks he was very great with customer and done a great job. Was only limited availability for rental trucks. But this guy paid attention to detail was polite respectful and quick wouldn't hesitate to recommend him to anyone needing a truck in the future

BRUCES C. 
Rating:
5.0

The agent I dealt with was very friendly, helpful and informative. The enclosed trailer, however, was not waterproof and some boxes I was carrying were water damaged.

Mark S. 
Rating:
5.0

Very polite, very busy but still made the time to make sure I had what I needed. I would definitely go back again, to the Brighton location.

Tina W. 
Rating:
5.0

Customer did not leave a comment.

Krzystof G. 
Rating:
4.0

Customer did not leave a comment.

Benjamin S. 
Rating:
3.0

Great service other than the delay picking up waiting otherwise no issues at all. 👌

MELISSAKATHLEEN S. 
Rating:
5.0

I have no complaints I had great service where I picked my truck up. I wish everything worked this well

FREDERICKHENRY S. 
Rating:
3.0

The rental should have been ready and attached to trailer with all lights verified. Helps get the renter on the road. The owner was the best yet that I have seen on the proper method to attached chains and light harness. I had another owner the week before have the same issue. Trailer lefts we're not working. Had to show him that the ground was broken. Had one more trl but left tail light was not working. Had to take it anyway.

DAVE C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
3.0

Customer did not leave a comment.

JAMESDAVID R. 
Rating:
5.0

N/A

DAVIDARNOLD G. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Gerald I. 
Rating:
5.0

Service recieved was exceptional. Thanks to Robert for working on a holiday

Ivy B. 
Rating:
4.0

Customer did not leave a comment.

HEATHERA G. 
Rating:
5.0

Just quick, easy and friendly service. Would definitely use again!

RYSZARD C. 
Rating:
4.0

Customer did not leave a comment.

BRIANP G. 
Rating:
5.0

Customer did not leave a comment.

Lorne M. 
Rating:
4.0

Rob is a great person to deal with. He takes the time to make sure everything is clean and in good working condition.

Kevin Z. 
Rating:
5.0

Amazing service. Super nice and friendly. Very helpful. Thank you for all the help. And will return went I need a truck again. Cheers. AJ

Josh A. 
Rating:
5.0

Gud service

Jagjit S. 
Rating:
1.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Joy S. 
Rating:
2.0

A comedy of errors. Cost me a lot of time, effort, money and frustration. New personal should be taught better. Not the agents fault! He tried! I blame the company!

David W. 
Rating:
1.0

I made the review for both

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Joe V. 
Rating:
3.0

Returned the truck in exactly 24 hours. Still charged for 2 days. The on line booking did not allow for 1 day rental??!

Mark C. 
Rating:
5.0

very good service

Brian H. 
Rating:
5.0

Friendly owner who was quick to help and get me on my way!

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Joe V. 
Rating:
5.0

Best U-Haul dealer I've ever dealt with!

Craig C. 
Rating:
3.0

Indeed it was confusing, the location looked abandoned, but I quickly learned that the U-Haul attendant lived or was working from the back of the location? Super nice guy, very direct and efficient..

jordan T. 
Rating:
5.0

Very courteous staff. Thank you.

Jewel C. 
Rating:
5.0

Customer did not leave a comment.

Jean-Denis Y. 
Rating:
5.0

very good, always very reliable. thank-you

Brian H. 
Rating:
2.0

Give me back my money..

Susanne H. 
Rating:
5.0

Customer did not leave a comment.

Giovanni S. 
Rating:
5.0

very good service. Robert was very polite. thank-you.

Brian H. 
Rating:
5.0

The person who helped us with the drop off was very friendly and helpful. He waited for us after hours until we dropped the truck off. Thank you!

Sofia S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
1.0

The variety store has closed down. There were no signs as to where to go or what to do. There was a door open at the side of the building with stairs going up. We went up the stairs and knocked on the door. It was filthy. A woman answered and said we could leave the keys with her. Her husband wasn't home, and she could not give us a receipt. It was very sketchy. I would not recommend this as a drop off location to anyone.

Joseph L. 
No reviews have been submitted for this location.

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