Customer Reviews for Weslaco Borderland Hardware LLC
(U-Haul Neighborhood Dealer)

153 reviews

300 S Missouri Ave   Weslaco, TX 78596

(956) 246-4872

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: Closed
  • Sat: 9 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/12/2021 - 5/31/2021: Closed

Services at this Location:

Contact Us

(956) 246-4872

300 S Missouri Ave
Weslaco, TX 78596

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: Closed
  • Sat: 9 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/12/2021 - 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The truck was dirty, in fact not wiped down, vaccumed or anything. There was a cigarette in the ashtray, trash behind the seats. I had to drive it clear across the country from So Texas to Seattle, WA with my 8 year old daughter. I paid $35 to have it cleaned At that point I was afraid the oil or tires weren't checked for such a long haul. I had to pay $10 to have it checked. My total charges were more than the receipt shows because of this.

Monique G. 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO V. 
Rating:
3.0

Customer did not leave a comment.

Vyaney C. 
Rating:
4.0

Customer did not leave a comment.

Derek D. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Gabriela V. 
Rating:
5.0

Have used U-haul for many years moving 7 kids around. I have always had a pleasent experience with your company no matter where i use you

HAL J. 
Rating:
3.0

Truck was dirty and smelled bad. Had what appeared to be cereal all over in the back of the truck. Cab was dirty and smelled also. If this rental was more than a few hours in town rental I would have refused the truck. Will look at other options next time.

PAUL A. 
Rating:
5.0

The young men who waited on me was very pleasant and did great job.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

refugio O. 
Rating:
5.0

Customer did not leave a comment.

Oscar C. 
Rating:
5.0

Customer did not leave a comment.

Nancy F. 
Rating:
5.0

Great people who really care about the customer.

dave B. 
Rating:
1.0

Not keep taking out money from my card.

RODRIGO L. 
Rating:
5.0

Everything was fine and easy

martin T. 
Rating:
5.0

Customer did not leave a comment.

ramiro R. 
Rating:
3.0

Truck windows were dirty and I was told that tank would be 3/4 full but was only 1/2

Donald C. 
Rating:
5.0

Fred was very nice to meet, along with his great attitude.

Arthur Z. 
Rating:
5.0

Don't change anything.

chris C. 
Rating:
5.0

Just continue to keep well-trained staff at your locations that specialize in customer service. Thank you for choosing to operate out of Borderland Hardware in Weslaco, TX. Great people there.

Roberto M. 
Rating:
5.0

They met my expectations. Very prompt with customers and polite. I will be going back. Thank you

angela C. 
Rating:
5.0

Customer did not leave a comment.

Enrique C. 
Rating:
5.0

The "Express Pickup" was a joke. There was nowhere to click "Pickup Truck" on the website after logging in. Thank goodness the employees at ACE were very helpful and worked around it.

Travis M. 
Rating:
2.0

Lady at the counter was turning us away very rude she didn't know what she was doig

Dora M. 
Rating:
5.0

Everything was perfect!

julio M. 
Rating:
5.0

Customer did not leave a comment.

Hector G. 
Rating:
5.0

Customer did not leave a comment.

dennis H. 
Rating:
5.0

Customer did not leave a comment.

dennis H. 
Rating:
5.0

The only problem was an unclean UHaul, the floor was sticky and dirty, otherwise everything was great. The UHaul truck was good on gas too.

Carmen D. 
Rating:
4.0

Customer did not leave a comment.

Austin L. 
Rating:
5.0

Awesome customer service.

COSTANCIO C. 
Rating:
5.0

Customer did not leave a comment.

Vanessa L. 
Rating:
2.0

return my money for a failed order !!! My order from 07/22/2019 for the amount of $ 302.50 !!! Today 4 business day and you do not return the money !!! The order was not completed due to the fact that I did not have a cord for lighting, your specialists did not help me in your stores and there was no such cord. why don't you have these cords, the right parts, and not sell them in your offices on site? I spent half a day searching for the cord in a strange city. the next day I found the cord and placed the order elsewhere. but in the contract I did not specify the address of the delivery of the trailer. another question, why do I have to pay at least three days to rent a trailer, if I need one for one day and I need to drive only 300 miles? I paid not a little money. and I am grieved that so far my money for the canceled order has not been returned to me. Return the money !!!

Dzmitry S. 
Rating:
5.0

Nothing, the people there are courteous and very helpful

Armando G. 
Rating:
2.0

They change the location without notifying, this place is not a uHaul store so I was not able to find help how to use the trail and at the end I had to returned, next time I'll do it in person instead of online, because I need to make sure the place is a uHaul place.

Orlando M. 
Rating:
5.0

Make sure the trucks are clean.

Lee Roy L. 
Rating:
5.0

Customer did not leave a comment.

Daisy L. 
Rating:
5.0

Customer did not leave a comment.

Sonya G. 
Rating:
5.0

This is the second time I have used this location and both times I have been very pleased with their service.

jim C. 
Rating:
5.0

Excellent service and friendly ??

ANA R. 
Rating:
4.0

if 10 ft boxed trucks had a ramp that would be great!!

andres B. 
Rating:
5.0

Fast check out

Guadalupe R. 
Rating:
3.0

Had trouble dropping off trailer by myself, no one to assist me

Dagoverto M. 
Rating:
3.0

Customer did not leave a comment.

ROLAND B. 
Rating:
5.0

I had a 24/7 mobile pick up, the website wouldn't load when I tried to pick up my truck. Called customer service and they were no help and said it happens allot. The only way I was able to pick up the truck was due to a OnSite store manger that say me in need. He saved my life and helped me get the truck when he no obligation to. U-HAUL service is horrible but you were saved by that store owner.

Lawrence W. 
Rating:
3.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY V. 
Rating:
1.0

When my son picked up the truck it stated in the contract the damage to the box had been repaired with duct tape. We were charged $335.89 dollars for damage. Not happy about this. My son also filled the truck to capacity with fuel before putting it on the lot and we were charged $31.85 for fuel. Why!!! I have used U-haul for many moves and I have always been very happy with the service. I recommended them to my son for his move.I'm not sure I can do that again. This was a very bad experience.

Pat V. 
Rating:
5.0

Customer did not leave a comment.

TOMASA R. 
Rating:
5.0

Customer did not leave a comment.

NELDA R. 
Rating:
5.0

Customer did not leave a comment.

dennis H. 
Rating:
5.0

Nice trailer like new, worked well for the hauling short run that I did.

FRANK U. 
Rating:
5.0

Customer did not leave a comment.

Donald N. 
Rating:
5.0

Customer did not leave a comment.

dennis H. 
Rating:
5.0

Service was excellent, trailer I rented was in great condition!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

dennis H. 
Rating:
5.0

Customer did not leave a comment.

gerald M. 
Rating:
5.0

Make sure trucks are full of fuel. Mine only had 1/16 of a tank. I had to fuel right away

Owen B. 
Rating:
5.0

Every thing good

ARMANDO A. 
Rating:
3.0

Had difficultly locating the store.

bill B. 
Rating:
5.0

Nothing.

Humberto C. 
Rating:
5.0

Customer did not leave a comment.

Gabriel H. 
Rating:
5.0

Prices

george V. 
Rating:
4.0

Customer did not leave a comment.

Lynette C. 
Rating:
5.0

Borderland Hardware was very accommodating.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

seferino R. 
Rating:
5.0

No problem - help was available for disconnect.

Randy H. 
Rating:
1.0

The lady that assisted me named (Monica) was late to the reservation I had made. After walking in late she then answered her personal phone and started a conversation without even letting me know anything. Was completely rude, I did the reservation online and she was asking me for all my information again rudely and I asked her I had already inputted the information asked on system and she said I don't know what to tell you I'm just following the system. We then asked politely if she can stop being so rude and started and argument with us. She handed me the key and didn't even walk or tell me what truck was mine. I had to go truck by truck inserting the key until I found my rental. We will never use this location again nor refer to a friend. Horrible experience

Alyssa E. 
Rating:
5.0

Customer did not leave a comment.

Ross S. 
Rating:
3.0

The Uhaul representative was not available and we had to wait over 20 minutes for her to arrive to assign a truck

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Dalila A. 
Rating:
5.0

Customer did not leave a comment.

Javier C. 
Rating:
4.0

Customer did not leave a comment.

RON M. 
Rating:
5.0

The people here very concern about my complaint.

martin H. 
Rating:
5.0

A spur of the moment choice to rent a uhaul trailer to be used to move a mattress from the store to my home. Freddie at ace hardware was courteous and had exactly what I needed. I will return here in the future.

JEFF K. 
Rating:
3.0

Customer did not leave a comment.

Alejandro A. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
4.0

Had a professional experience with rental trailer will be back

david B. 
Rating:
5.0

Customer did not leave a comment.

MATIAS G. 
Rating:
5.0

Personally nothing

LINDA M. 
Rating:
5.0

Best U-Haul and hardware store in the Valley. Very pleasant employees.

JOE B. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
4.0

Nothing, Service was above average. thank you!

Myrna S. 
Rating:
5.0

Nothing excellent service above and beyond

HUMBERTO M. 
Rating:
5.0

Great trucks!Nice and clean!great people at Ace/Border hardware store!i will definitely rent U-Haul again!Thanks Fred!!

MARCO V. 
Rating:
5.0

Customer did not leave a comment.

Daphny E. 
Rating:
5.0

Customer did not leave a comment.

Leticia B. 
Rating:
5.0

Customer did not leave a comment.

Gilbert L. 
Rating:
5.0

Customer did not leave a comment.

ed K. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

The rental process was quick and easy!

robert J. 
Rating:
5.0

Customer did not leave a comment.

NORA M. 
Rating:
5.0

Customer did not leave a comment.

Albert A. 
Rating:
2.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

The staff at the place where I rented the trailer are always very nice.

ENRIQUE G. 
Rating:
5.0

Customer did not leave a comment.

raquel M. 
Rating:
5.0

Customer did not leave a comment.

Jefferson M. 
No reviews have been submitted for this location.

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