Everything at the drop off destination went smoothly. The associate (I wish I could remember his name) was exceptionally polite and helpful, which made for a pleasant experience.
Sonya K.
Customer Reviews for Westsiders Garage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really liked getting a cold bottle of water when I returned the truck! Keep doing that little extra. THANKS!
Michael M.Very good experience, convenient, and a great value.
Steven W.Staff was very accommodating and helpful
Sherman K.I mean…the place was convenient but whoever was helping us seemed like they didn't know what they were doing. They never warned us about the after hours returning and that was a PAIN! Uhg
Brandon H.The guys were friendly, helpful and efficient. I will use Westsiders Garage again.
Nancy B.Exceptional service. Very kind people.
Manuel L.The location is a little hidden, but the staff was super friendly and office clean. They even had a table of refreshments to offer customers. I would recommend this location to friends in COS
Jennifer D.I'd like to praise the U-Haul rep who helped me 2/18/23 morning. I had a confirmed reservation to rent a 5x8 trailer from Square State Towing, 957 S Nevada Ave, Colorado Springs, CO 80907. On arrival they were closed with no one answering the phone. Your phone rep was able to immediately secure a trailer from Westsiders Garage and I lost very little time that morning going to the new location. Thank you!
Teresa J.I was charged for a 6x12. I used a 5x8. The guy said I'd be given a refund if $310.00 I haven't received anything as of yet.
Latonya M.The first trailer was not accepted by the staff. I was in a hurry to get on the road and the more that I mentioned that I was in a hurry, the longer this place took. The person waiting on me seemed to be new and had to be supervised.
Brenda H.Cab was dirty, gas tank not filled. I don't think this was the puck up location's fault.
Dawn M.Dropped off after hours, it was fine
Jon R.Great place to rent your truck!
Mark H.There was a problem with my pick up. The system did not recognize that the truck was assigned to me. Staff was very helpful but it took about 20 minutes to fix the issue and get me in my truck.
Elizabeth H.The young man who helped me for check-in/check-out was very helpful and efficient. Will definitely go back again for a truck rental!
Victoria M.Send confirmation emails sooner
Timothy G.Great customer service!!!
Dianne M.We did tell others that day about the shop the people all good
dale L.Cab area Needed cleaned a little better But over all it was a good experience! Blessings over you all at Uhaul
Paul F.Continue with the same energy
tamara M.Cool people Working at this Location 😎🤙🏽
RUSTY L.The gentlemen assisting me was very helpful in sorting out my mistake-filled contract. He noted that the tires I had in the truck shouldn't have left Alaska as they were very low. He also checked the brakes and said they should have been replaced as well. This again left a bad taste in my mouth as I had driven this truck 4,000 Miles across the Rocky Mountains through mountain passes and down graded declines on worn out brakes and tires. Thankfully we made it safe to Colorado, and the Colorado agent helped us return the truck on our originally agreed upon contract. I would rent from their location again if in need of a truck based off of his care and commitment to checking out the truck. He was definitely the light at the end of the tunnel.
THOMAS H.Better training
Colin S.Nothing
SYLVIA H.(1) Tie both barking dogs down or leave them away from customers. (2) If there's an error on the contract try to fix it instead of passing it on to the customer or the next U-Haul dealer. The gas needle on contract didn't reflect what was in the truck. I asked if he would put something in the system to note the error and he said he will but he didn't. (3) He didn't have a utility dolly and didn't make an effort to locate one. He told me to go the one on 31st street. After stopping to two dealers unsuccessfully, I called U-Haul, who informed me where to go. This was my FIRST bad experience with U-Haul. The man there (Benny) can use some coaching to better represent U-Haul.
VALDAIS S.The gentleman working was excellent, helped us correct the problem U-Haul had (rented out the same truck to two different people?).
Alex T.More signage
PETER N.Surprised location was open and a really nice guy available to help with early drop-off on a Sunday! Website said they were closed and I was trying to do a self drop-off, but U-haul self drop-off via wifi on my phone was not working very well (wouldn't find my location) and the attendant showed up to assist. He was very helpful, although he also had a little trouble with U-haul technology.
TIMOTHY E.The guy I checked in the trucks to was completely lost. He had no idea how to check in the trucks. I was the only customer, and after a waiting a half hour, asked if I could come back in an hour to finish the check in. I came back in an hour and he still was working on it. I waited another 20 minutes before he said her really didn't need me to come back. He had an loose dog that was acting hostile towards me. I asked him to put the dog somewhere and he just called him over, refusing the put the dog away. I asked him again to put the dog somewhere since aggressive dogs make me nervous since I've been bitten 4 times. He just said he's never been bitten and the dog is fine.
Greg W.Contacted by Benny at 9:15am inquiring when we would be at the location for pick. We did have a 9:00am pick up time. When we spoke and told him we would be there by 10:00am he said that he would pull the truck up and verify fluid levels. Not sure why that had not already been done since we did have a 9:00am pick up time. When we arrived his dogs were barking and running up to us, he did not attempt to stop them. Only one dog was tied up, but was so close to the door that he was able to jump up on me. He again did nothing to control his dogs. He was not competent with the check in process. The truck did require transmission fluid, that he did not order until we were at the location. The check in process and the waiting for fluids took over an hour.
CLOUD F.The guy who owned the place was very nice, but a lot of things wasn't explained to me. I wasn't told that once I put my car on to the car tow, I wouldn't be able to get out the car. I literally climbed out the window before I figured out that the wheel will let's down so I can open my car door.
Mary R.