The facility on Topaz av is old and decrepit. It reeks of urine (people and rodents) and it smells mouldy and damp. It is too easy to access the double doors by anyone who doea not have a passcode and the opportunity. The staff are friendly enough but are run off their feet and many a times insugficient to meet the needs. Parking for customers is non existent. You should tear that place down and rebuild a state of the art facility and you could charge much more. It is convenient. That is why I used for so long.
Sylvia C | Overall ExperienceSelf Storage Units in Victoria, BC, V8T2M1
U-Haul Moving & Storage of Victoria
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
3' x 10' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$134.95
Per Month
- Interior
- 3rd Floor
- Street Level
- No Climate
- Rate:
- $134.95 Per Month
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![Example storage unit layout]()
Small
3' x 10' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$139.95
Per Month
- Interior
- 2nd Floor
- Street Level
- No Climate
- Rate:
- $139.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$179.95
Per Month
- Interior
- 3rd Floor
- Street Level
- No Climate
- Rate:
- $179.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$179.95
Per Month
- Interior
- 2nd Floor
- Street Level
- No Climate
- Rate:
- $179.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$194.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $194.95 Per Month
-
![Example storage unit layout]()
Medium
5' x 12' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$194.95
Per Month
- Interior
- 3rd Floor
- Street Level
- No Climate
- Rate:
- $194.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
5' x 12' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$199.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $199.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$279.95
Per Month
- Interior
- 2nd Floor
- Street Level
- No Climate
- Rate:
- $279.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
Split Level Storage
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![Example storage unit layout]()
Small
5' x 10' x 6'1-2 Bedroom Home
Size Guide- Rate:
-
$209.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $209.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
-
![Example storage unit layout]()
Large
10' x 20' x 6'4 Bedroom Home or larger
Size Guide- Rate:
-
$324.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $324.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
Storage Lockers
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![Example storage unit layout]()
Small
4' x 4' x 4'- Rate:
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$89.95
Per Month
- Lockers
- 3rd Floor
- Upper Level
- No Climate
- Rate:
- $89.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
4' x 4' x 4'- Rate:
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$99.95
Per Month
- Lockers
- 1st Floor
- Lower Level
- No Climate
- Rate:
- $99.95 Per Month
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The Assistant manager named clement is extremely rude and arrogant doesn’t know how to talk to customers I faced this twice
Ritambhara P | Overall Experience🙏 thanks
gregory b | Overall ExperienceThis location specifically (Topaz rd, Victoria bc) fails to meet all standards. I was told verbally unlimited access only to discover the next day that it's 7am-7pm. The room I rented was dirty and had no lights making it very inconvenient to try and sort things or access over the 3 months I rented. The facility is located in a neighborhood over run by transient/street folks who are constantly at the storage building and staying inside. I could hear tvs and talking coming from other units. Twice I was approached outside of the building early in the morning by addicts asking for things. Very intimidating and unsafe for women. The office hours do not line up with what's posted online and often the staff are so nonchalant and useless that even 3 or 4 customers in line can take 45 minutes. They are not efficient, professional or organized at all. This location gets 1 star reviews every month for all sorts of problems, but the one I read yesterday was of a lady renting a truck and after driving away, discovering a homeless person staying INSIDE the truck. Apon returning to uhaul, the staff blamed her for not catching it. Excuse me?! We should be able to store things with peace of mind that there won't be random addicts always wandering the facility. We should be able to rent a truck with peace of mind that there won't be a person inside it on YOUR facilities. The payments on the 29th is very inconvenient as well. Obviously most people gain possession of a new place on the 1st. When I asked about keeping my things until the 31st I was told I would have to pay for the following month?! In what world would I pay for the month I won't be renting just because of your stupid policy to take payment on the 29th? You should allow the move out month to always go until the last day. It's unbelievable that you expect customers to rent a truck and move out their things up to 5 days in advance just to avoid this fee. I'm am absolutely disappointed in my experiences there and would appreciate a full refund for the month of Aug since I got all my stuff out on the 31st of July. Please investigate this location and its incompetent staff. Stop ignoring the reviews and clean house with new staff.
IAN M | First ImpressionsI had difficulty in phoning your office and speaking to someone so I had to speak to someone by driving into town which was far for me to go since I live in Saanichton.
Brigitte R | Overall ExperienceMany of my contents were covered in mouse poop.
Patrick G | Overall ExperienceNot happy with having to drive 3 hours to pick up the trailer. Only to take it back to Victoria where my storage unit was. When we arrived to the facility it was closed. I had a random person give me a phone number to the manager. Ridiculous in my eyes. Then check out of the storage unit 15 days early and get $0 discount for checking out early. Your company really disappointed us. Dave
Dave W | Overall ExperienceI wish someone would have mentioned the added fee if you after 2-3 months. I would have made other arrangements to store my items. I feel the access hours should be available to someone 24hrs a day. It’s our belongings and should be able to access later than 7pm or have less restrictions.
Jean S | Overall ExperienceTrash and dirt. Some of the trash, laying about when we moved in, was still there when we moved out a month later. Low prices however.
MARTIN D | Overall ExperienceHelpful and friendly
simon b | Overall ExperienceThere is no lighting inside the unit. The ramp into the building is very bumpy, difficult to pull cart over. There is not door stop to hold door open while wheeling the cart through. There is no restroom that i could find.
MARTIN D | First ImpressionsIn a million years I would never have thought that I would be singing Uhaul's praises at the Topaz location in Victoria, British Columbia, Canada. It's just a storage facility...but I was wrong. Uhaul at Topaz location was like a family. The team at the Topaz location were so incredibly helpful, pleasant and a joy to do business with. Thank you for excellent customer service. Tracy Richardson
Tracy R | Overall ExperienceStaff were extremely helpful. But the cost is prohibitive.
Nick R | Overall ExperienceThank you, the staff were very kind.
MICHELLE H | Overall ExperienceGreat helpful staff .
simon b | First ImpressionsStorage locker was clean but I did not get a free lock I used my own. Locker was well maintained.
DIANA M | First ImpressionsIt is possible for someone to break into certain units. However, U haul recommends that you not leave valuables in the lockers.
Jason B | Overall Experience