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Serge S | Overall ExperienceSelf Storage Units in Victoria, BC, V8T2M1
U-Haul Moving & Storage of Victoria
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Drive Up Storage
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Storage Customer Reviews
- 4.0 Average Customer Rating
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This was a shocking and horrendous experience. The unit was filthy, the loading ramp was broken on move in, the freight elevator broken on move out. The loading dock was blocked by U-Haul trucks on move out which meant we had to haul everything out to the street. Most disturbing was the number of street people living in the units. They set up their patio on the concrete loading dock, actively used substances and the entire storage building smelled of urine. This was shared with the clerk upon check out who did not react. I will not use U-Haul again, for any service.
jennifer k | Overall ExperienceThank you
Kim B | Overall ExperienceI had an amazing experience with Ian yesterday. Generous with his time and comfortable with explaining everything that I needed to know. He was positive and upbeat. I usually have a good experience with the employees at this location, but yesterday was exceptional service from Ian
leah m | First ImpressionsNeed a bigger garbage container more access
MELISSA S | Overall ExperienceThe storage is up stairs, entrance was always blocked by storage bins or vehicles. On the finally day we rented a UhAul truck to empty the unite there were bins in the way took them time to Move them, they didn’t move them all and we couldn’t get the truck angled to easily load. Overall it has not been a great experience using this facility. On top do that the truck we rented was already so abused and ran extremely ruff.
REVA D | Overall ExperienceService are great .. fast and friendly Storage facility and building are clean. Location is great in the centre of greater Victoria.
TEDDY P | First ImpressionsAlways professional. I appreciate that every u haul employee I have met is upbeat and helpful moving day is always a bad day... but uhaul is a bright spot on a difficult day. Thank you spokane and Victoria offices.
gloria p | First ImpressionsStaff was very helpful from initial visit to the end. Logging in to access the storage area/unit was very easy. Would definitely use U-Haul again for storage or truck rental.
Michael R | Overall ExperienceFrom start to finish, the staff were amazingly accomadiating to my needs with short notice. I would highly recommend this company.
Kim L | Overall ExperienceThere is a lot of mice poops, my massage chair was damaged by mouse bites. The whole place is infested with mice even though they recently raise the rate to do pest control. Loading and unloading is always struggle, there are always U-Haul trucks blocking the door. The loading door is always closed.
Yuanyuan L | Overall ExperienceBetter air circulation throughout the buildings and lockers would have improved my experience
STEVEN A | Overall ExperienceThe quality of the staff interactions made up for any issues with gaining a unit - a unit that met our needs. I was worried that I did not view the unit before paying online however was given the option to view units and move units as needed in person at the facility. The building is clean and well maintained.
Donna P | Online Move InThe facilities are dated which is the reason for the 4 instead of 5 stars. Nevertheless, my needs were met and the staff are always helpful.
Marites B | Overall ExperienceStuff was very kind and saw me everywhere I need to go and do things I need to do.
Anne T | First Impressions