The location does not show up on GPS so we weren't able to check ourselves in. The owner couldn't have been more rude and unwilling to help, insisting he was closed even though the "open" sign was lit up and the door unlocked, as well as the hours listed online to be until 7pm, not 5pm. He did eventually help after instruction from his wife; not sure because they were speaking a different language, but he did helped after that, as little as possible. When we got into the truck, IT WAS FROZEN TO THE GROUND AND WOULDN'T MOVE!!! The owner saw us struggling with the vehicle and DROVE AWAY!!! I am a New England lifer and weather doesn't stop me, however a box truck that doesn't belong to me with tires frozen into the mud was not something I wanted to deal with. My husband trying to push a box truck out of frozen mud wasn't something either of us wanted to deal with. My husband found someone nearby who called the owner to tell him we were having problems. In the meantime my husband got in the truck again, and we DID get out, but not in any manner we should have been required or expected. It wasn't a late reservation and the owners should have made sure the vehicle was ready to go, including having gas in the tank! Return went smooth, the owner wasn't present and the woman was polite. I regularly rent from UHaul and usually go to the big outlet just up the street, across from McDonald's on West Housatonic Street. I have been watching this other place develop and wanted to give my business to a smaller company. Will NEVER go back to Auto Tech, and will definitely put on my socials the experience I received there. I say run don't walk away from this place!!
DEBORAH RAWSON
Auto Tech Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pittsfield, MA 01201
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Customer Reviews
- 3.0 Average Customer Rating
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People at this location didn't know uhaul's own policies wrt after hours dropoff. We had to insist they call up the chain to find out. Not helpful.
Sandy SutherlandThey said I never returned truck when I actually did return the same day within hours
NINE ONEGo over inside truck with customer . Show how rear door opens and locks. I would have liked a walk through at end and my receipt in person ,not emailed after I walk away. Also gas tank to be full at pickup so I can better fill what I used after instead of guessing to return it as I received it. I put in way too much and ended up giving back a 1/4 of a tank more than when they gave it to me.
Julia RyanThe service was very good and I highly recommend it, the only problem was that the door was open on the dashboard, but it wasn't, but the driver's door didn't lock properly and made noise.
PATRICIA RODRIGUES