no commentLaura C.
Trailer Rental & Towing in Arden, NC at Jim Campen Trailer Sales
(U-Haul Neighborhood Dealer)
Arden, NC 28704
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 2 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Arden, NC 28704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
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Safe Move, or whatever they call it, an insurance thing, was added to my bill even though I didn't ask for it and specifically checked to not use it online when I reserved the truck.Douglas C.
I had rented a 5x8, I got a 4x8 and it seemed to me , "take it or don't ". I was over charged on the return. I filed a complaint and haven't had a phone call.JOYCE P.
I completed by Ubox contact here on 1/26/21 . I paid for the truck, mileage and took the Ubox that was shipped from Orlando ( where I already paid the $79.95 storage fee for a month . Today nearly 3 months later , they called me and asked if I had rented a Ubox , I said yes and she said thank you and hung up . Then she charged my account $85.15 again for storage ! She told me to go ahead and fight it when I called back. I use uhaul often and have never had such a poor experience. Angelique is who contacted me .robin M.
My son dropped it for after hours! So glad we were able to do that!Londa G.
Location was changed the day before pick up and was further from our house, so we had to pay overage fees for mileage. The pick up location was busy that morning, so we had to wait almost an hour to get our truck. Some staff were friendly, but the woman who checked us out was snippy when we asked if there was an issue with our rental.Edward R.
I had rented a strapped appliance dolly and blankets. When I opened the back of the truck, there is another bag of blankets and a regular dolly attached to the wall of he truck. I had to pay if I used them, but the problem is they were in my way. Especially the dolly. Next time I will ask for them to be removed before I rent a truck. That is precious square footage they take up.PAUL E J.
We did not rent this equipment. It was mistakenly entered into our account by the rental office staff. We were shocked when notified that we had picked up equipment, and they could not tell us how it happened. Will not use this incompetent location in future.Robert J.
Very friendly people. No complaintsRobert M.
Great Customer Service and very friendly staff....It was a snowy day but they made it feel like a Sunny day..Rusty P.
No customer contact availableVicki S.
Excellent experience!!Scott C.
The owners bring to work dogs was a inviting treat since I love animals. Great staffMichael F.
No matter which location you call it is always difficult to reach a human being on the phoneJonathan R.
Thankfully they helped me out. The place I booked first I will never try again... Jim Campen is terrific.John S.
Friendly and easy to work withSteven K.
Friendly staffSolomon F.
Make sure the trailers are swept out after use. Acknowledge customers when they come inside and make them feel valued. This location has no sense of urgency and just moves at a snails pace. It felt very odd to get so a low level of service. I'm not asking for chic fil a type service but jeez at least do somethingJered M.
Figure out how to make the online check in work as it certainly doesn't currently. If you are offering it, then it should work. Customers don't like to wait while 1 clerk does a trailer sale paperwork.Corey B.
Don't duplicate effort. I completed the express check-in and the girl at Jim Camper repeated every step. At no time was she wearing a mask or making an attempt to social distance. She had a dog in her office and I dislike dogs. Unprofessional!Keith R.
Drop off location was good. Easily accessible. Did app checkin/return so didn't meet anyone personally. All went according to plan.Andrew C.
I completed the online check in to improve the check in process and limit the person to person contact. When I arrived at the site I was asked for the same information and had to present my license and credit card. I am not sure why I needed to complete the online check in if U-Haul is not going to use it, and does not seam to care about trying to operate in a safe manner, as it relates to the COVID-19 virus . I am very careful about contact with other individuals and I wear a mask when in the company of other individuals The representative did not wear a mask nor did another individual in the office when I came in. The van was dirty inside and there were no signs of disinfecting the van prior to my rental. I am very disappointed in the lack of CDC protocol U-Haul is exhibiting toward their customers. I would be pleased to talk with the U-Haul person responsible for U-Haul's COVID-19 operating protocol. Bob Hunt.Robert H.
Nothing to offer this time around.James D.
The tailgate on this vehicle is full of gravel and every time you open and close the tailgate it dumps out gravel. I'm disappointed on the failure of the return online system. For the second time it would not find my location and allow me to proceed with the turn in. That is a $20 rip off again because your software doesn't work.david M.