Very frustrating rental experience, that took over an hour to complete. I rented a truck 2 years ago, and the return location didn’t record the return properly at that time. This resulted in a hold on my Uhaul status (which I was unaware, until this trailer rental) Despite your call center advising they would lift the hold on my account status within 5 minutes, it took another 30 minutes for the agent to so so, manually…as my status was still not upin your system I will not be using Uhaul again, until I receive confirmation that my account is in good order. An apology for this inconvenience would also be appreciated
BRENT P
Alpha Omega Stor All V LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cartersville, GA 30121
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service rude and incompetent
IRVIN WThe front desk woman helped me navigate getting a rental when I was under duress. It was impromptu move in a domestic situation.. I didn’t have my hitch on my vehicle. Mine went missing. . She helped me set up getting a small truck. She was supportive through the move.. She helped me transcend through the move in a very difficult situation, which made the experience more human and manageable. She didn’t have to do what she did but took me under her wing and just helped like a mom. It was great.
STELLA SNothing they were top notch
ROBBIE STires were out of balance, so at 55 mph, significant vibration.
MICHAEL R