Nothing to do with Middle Road self storage but with the Uhaul reservation system. I had selected this location as my drop off, was given that in confirmation, then on day after I was in possession of trailer and on my way to Florence AL, received email from uhaul to drop off at different location. I did drop it at Middle Road after hours on Sunday, then when I called office at Middle Road on Monday morning she told me I would need to take it to other location or be charged an extra fee. I called uhaul and after waiting approx 5 minutes for agent, she was able to change the drop off location back to Middle Road.FRED T.
Trailer Rental & Towing in Florence, AL at Middle Road Self Storage LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Florence, AL 35634
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Not one thing ! It was a excellent experience and the service is great !! Michelle is excellent to work with. She knows how to treat her customers and she knows about her rental trucks and storage units !!! Everything there is very clean and you could not ask for better service !!FRANCES F.
Truck had roaches!WILLIAM C.
Very nice ladies both days that I met. Super easy process and great customer service.DANIEL B.
Nice people / Great serviceGEORGE MATTHEW W.
Staff was friendly and helpful with getting truck rental setup. They had just cleaned the truck and it was showroom fresh.JOSEPH L.
Great service. The young lady that was working was very helpful and came out and hooked the dolly right up and we were on our way. Belive her name was Michelle. Hope thats it . Thanks for an easy transaction.STEVEN S.
All trailers need to have a trailer jackrandy R.
Every trailer should have a trailer jack ??? You have to lift it up to put it on your ball and pick it up to take it off. My wife can't do that??its a huge safety issue on un hauls part. Put trailer jacks on the trailers. They are cheap to put the on . Reduce your liability.Randy R.
Easy and convenientDONALD M.
5 min after I left with my uhaul., it came off the hitch in the middle of the road. It scared me and my kids to death. The hitch had not even been patched correctly. Several men stopped and helped us. Thank goodness. I went back to this place and explained what had happened and they didn't even offer me a discount or anything. Just said they was sorry. So no, I do not recommend this U-Haul place at all.KATRINA H.
Lady at the front was EXCELLENT to work with!WILLIAM H.
Super clean and friendly! Will use again.Kevin K.
Michelle was very courteous and helpful. I will definitely use them again.Cynthia T.
Lowering the price so these trucks are more affordable for people to use.Derrick K.
It was easyDallas P.
Michelle at Middle Rd Self Storage in Florence, Al was AWESOME!Carol M.
Michelle was amazing!! Super accommodating! Pleasure to do business with. I was very impressed with the storage facilities as well !Chris F.
The drop off location provided excellent service and even showed me around their new location!Larry W.
We had an easy rental experience. I am also so happy they are located close to where we live!REGINA P.
The location great . but Uhaul beat me on money and very shady on billing says one thing and charged more will never use Uhaul product againLance D.
Michelle went above and beyond excellent service. First class in every respect!JOHN A.
The manager was so very helpful and not only made sure the trailer was properly marked for previous damage, but also hooked it up herself. I would definitely recommend this location for any future Uhaul needs.Janet M.
Michelle did a great job to make sure the rental was easy. I will be using Middle Road self storage for all my U-HAUL rentals.Steven H.