Sonya was extremely kind and helpful....above an beyond. A+Melissa S.
Trailer Rental & Towing in Metamora, MI at Drop and lock inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Metamora, MI 48455
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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excellent customer serviceTerryl C.
I am very disappointed in your company. I put a $50 deposit down to make sure the trailer would be available on Tuesday, when I went to pick it up, they informed me it was not available until the next day. It caused a whole days delay on my vacation to my daughter. I don't know why you would offer a guaranteed availability if you are not willing to uphold your end. Very disapointed, Michele HarlowMichele H.
I rented Friday at 4:00 pm and them tried to charge extra 20.00 for after hours return. Never said anything about it. But they gave me the 20.00 back. Not open on the weekend.Steverussell O.
The woman in the office was very friendly and helpful. Great job!!John D.
Great place to rent from, everything went smoothly. When getting new trailers a wider trailer would be great. I have a Honda Goldwing trike that squeezed in. Only a few mm on each side. Thanksfred E.
Rented from Clarkston not Metamora (45 min drive) Ordered with plenty of time to get trailer to Clarkston, notified less than 24 hours of new location... unacceptable!! EVERY effort should be made to get equipment to desired location or notify ay time of orderTracie M.
Charged 25 dollars for a cleaning that wasn't even need it Asked for pictures or proof of why it was need to be clean they didn't have any lucky got my money backJoseph O.
Sonja was top notch Knew her job Service was excellent Thank you GeorgeGEORGE K.
I felt my requests were accommodated in a very friendly and professional manner. The booking was very easy.Chuck M.
Dropped off after hours.Richard D.
Equipment was not working properly. Ramp was jammed and would not come out. Facility was fine equipment NO.todd M.
The equipment was clean because it only had 17,000 miles in it. I requested to pick up electronically because the location was closed at 4pm and when I arrived I began the process only for it to to tell me I didn't have any equipment assigned to me. Multiple phone calls and messages to the regional rep and 45 minutes later smart me checked the back door, which was left unlocked and there were keys. Because I am an honest person, I contact Uhaul again and a wonderful supervisor push me thru the check out process herself manually so I get begin my move that was now an hour late starting. Uhaul customer service was great. Uhaul field mgr FINALLY called me back two and a half hours later which I consider a fail. Store I picked up at are an epic fail. It's people like this that are killing small business because they can keep up with technology and the times.Kari C.
We were warmly received and very professional. Offering a freshly brewed cup of coffee, a great way to start your day!Ronald M.
Your computer system delayed me because the clerk was having issues inputting my data , either need better training for employees or fix computer network issues.Kevin H.
It took over an hour to rent an auto transport...it was a huge menagerieJayson J.
Add loading ramps to this size truck .Dwight M.
Person working the desk was very helpful and easy to do business with. Made for a pleasant experience.Daniel M.
I filled out the "Express Checkout" on the U-Haul web page but when I picked up my trailer it took me well over an hour before I could leave with it, even though I was the first customer in line. There was a problem with a refund that took much too long to complete to be acceptable. It was not the employee's fault; apparently the program being used which very slow. This experience is not what I have come to expect from U-Haul.Cameron T.
The employee did not know how to do our contract, 4 phone calls later and 45 mins we got the trailer, then he did not know anything about it and how to connect it, this was only our second experience, then we have to pull over a mile down the road as it was not on properly. Make sure employees know what they are doing.FRANK P.
not charge an extra day for being over time by just 25 minutes.when wasnt informed if your late you charged a whole extra day even when i asked about it to begin with not happy about that part. the girl working was really a nice ladysheila D.
In general all service met my expectations. However, the 26 foot I rented was released to me with a "check oil" light illuminated on the dash; it made me wonder if the fleet vehicles undergo well managed preventative maintance programs.James P.
Good serviceMartin B.
Very friendly and helpful. Everything was ready for me when I arrived and the transaction was easy.Christopher A.
LINDA AT STORAGE ONE IN METAMORA WAS WONDERFUL TO WORK WITH AND I WOULD ABSOLUTELY RECOMMEND U-HAUL AND HER RENTAL FACILITY AGAIN!LINDA C.