AWFUL experience with this location from waiting until the last minute to book us in at dropoff even though we dropped the vehicle off the night before, then the guy took a picture of the gas gage at an obvious angle to make it look like we didn't top up the gas and then proceeded to charge us $80 in gas and fees. Was it corrected? Yes, but I had to wait a week to get my money back. Incredibly inconvenient considering one of your employees tried to scam me.
Stephanie A
Royal Auto Niagara
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Niagara Falls, ON L2H1H4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Asked to speak with Manager who made herself available to help resolve situation. Hopefully, she was able to resolve issues as she called other department to assist. Forgot to mention, at pick up location, they told us that we didn't have the mileage that we expected but we had no choice to take vehicle anyway. Drop off location advised that the system shows "miles" rather than "KM" as a system glitch. They knowledge would have saved us stress during pick-up.
Stephen CMake sure the rental equipment ordered was in the truck for yhe customer. Mine was not. Then they said I could come and get it....really ? Nope not my responsibility. It was yours !
Dave BThe furniture dolly, regularly dolly and furniture blankets that I paid for were not in the truck. I had to go to another location and spend 45 minutes getting the equipment.
CRAIG HEasy pick up and drop off. thank you
Shanna G