the only reason I would recommend, is that he was super friendly and accommodating.Esther W.
Trailer Rental & Towing in Phillipston, MA at John's Garage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Phillipston, MA 01331
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Skip was attentive and helpful while guiding us to the truck we needed for our move. Answered every question we had. He was a great pleasure to work with.yentl B.
There was no where to parkRebecca T.
Confusing dropping off with the mobile version (assuming due to covid, so we understand), and the light in the truck was broken, so it was hard while we were unloading. But we are pleased we got our couch home which was the end goal!Dustin L.
Tha yard was dark if i was an elderly person i would of not et this there in the dackJohn W.
John is excellent! Very friendly and helpful. Highly recommend!ed L.
Truck was ready and waiting for me when I arrive. Excellent and fast service.julie M.
Should allow cash depositsElizabeth B.
Super happy with this service! This was the only location out of like 5 that we called that had a truck available. Skip was awesome and made the process very simple during a very stressful day. Thanks Skip!janine L.
Smooth transaction,,no problem....JOHN M.
Skip at John's Garage was professional and customer-focused throughout the entire process. On the flip side UHaul, as a company is a great disappointment. From raising the mileage fee by over 40% for the weekend to making the customers check themselves in and out (or charging an extra $20 fee), the leadership at UHaul has demonstrated that they have no interest in true customer service. I have been a UHaul customer for years but will not ever rent from them again.Bob B.
Nonemarie l C.
I would NOT do business with Uhaul again!! The person I rented from was great! The Uhaul company sucked! Trying to make extra money off their customers in return fees and making me do it online.i return the truck clean full of gas and the night before it was due, teyed the web site to return and could not so I call 1800# and they cave me NO help then charge me $20.00 to return it. Never again!!! And I will tell everyone too!joel C.
Well I returned over half a tank of fuel. The location is great he was very friendly and knew what he was doing. Call your customer I had no internet connection. She had a hard time finding me in your system. Gave the women my name and location were I rented from and email address. Took her almost 15 minutes. Not her fault at all it was tour system was lagging.john W.
Skip understands how to provide customer service! I have rented from Skip several times, and I have always had a great experience.Pauline O.
Very friendly and very helpful.david V.
Excellent service,, but I don't like the return process you have using the ap.julie M.
Everything was excellent. JOHN was very nice and excellent customer care snd very professional. Thank you Johnisaais P.
Skip provided great service. I will use another rental company next time. Fuel gauge was same as when I picked it up but you charged me 10 bucks.If you are cutting it that fine (2.5 gallons) you should provide a way for the CUSTOMER to know how much fuel is needed to bring back to proper amount. Apparently you are tapping the truck's computer for fuel usage. Also, there is no way for us who don't have SMART PHONES to indicate when the truck has been returned. I went to your web site from my PC and there was no link to do this. Enjoy your profits.David S.
I've done business here quite a number of times and have always been highly satisfied with the service and equipment. Skip does an excellent job and really cares about his customers. I can recommend this location highly!jim S.
I reserve a 10' truck each time I rent. When I arrive to pick up the truck, I am almost always told they have put me in a 15'. (Greed) I drive in the city where the driveways and streets are so narrow that I could not park a 15' without it getting damaged. I would prefer a van, but they never have one, although other locations seem to have them. John has always gone out of his way to be sure I have what I need and is ready when I get there. For that reason alone, I will not go to another U-Haul facility. If I reserve a 10' I want a 10'. I am a long time renter and need to feel confident that when I order a truck, I will get what I reserve. Otherwise, why should I reserve?julie M.
Not even open... Don't answer phone.J R H.
More than satisfied with my experience. Person at pick up was very professional, pleasant talking with and provided answers to all questions. Vehicle was new. It was a bit difficult pulling out the ramp for the first foot, however, being 69 years old may have been part of it. Thank you very much.charles H.
Windsheild wipers needed to be replacedlisa R.
Very friendly and helpful service. Trailer was clean and in good shape but rode very rough compared to other 8X5 trailers I have towed. My wife and I noticed the trailer was very loud (even when full) and didn't handle bumps well.Michael M.