Great customer service
Trailer Rental & Towing in Raleigh, NC at Hands 2 Hands
Moving to or from Raleigh, NC? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Raleigh, NC 27607 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Raleigh, NC
Cargo trailers in Raleigh, NC are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Hands 2 Hands!
Utility trailers are perfect for towing large or oversize cargo in Raleigh, NC 27607. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Hands 2 Hands provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Raleigh, NC and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Raleigh, NC online today!
Trailer and Towing Supplies
You need better customer service and communication skills with customer, as well as better systems.
The ladies at Hands 2 Hands were very friendly and helpful. I picked up the truck outside of normal business hours using the uhaul app. That was very convenient but the app is a little buggy and wouldn't let me upload pictures of the truck to dispute the condition of minor pre-existing truck damage. The pictures of the truck when it was last checked in may have shown the damage, but they only show you a thumb nail with no option to enlarge. They were open when I returned the truck. It was a pleasure to be greeted by smiling eyes. The ladies at Hands 2 Hands made checking the truck back in very easy. Great customer service!
These people had no idea what they were doing. Moreover, they insisted that I talk to them inside and none of them were wearing masks. The store itself is absolutely filthy. Definitely trying Penske next time.
Excellent service that the only location i rent my truck
I had an utterly terrible experience using the Self Service option to rent a UHaul at Hands 2 Hands in Raleigh, NC. My reservation was for 9AM but since I knew I was doing self-service and had a specified number of hours, I wasn't necessarily in a hurry to get there. When I arrived to pick up the truck, around 9:30AM, I went through the "check-in" process online and was advised there would be a chat feature available while I was being approved. I sent at least two messages through the chat feature that were never responded to. After about 15 minutes, my dad (whom I had listed as the secondary contact/identification verifier) received a phone call. The caller stated they were pushing thru my approval. We waited several more minutes with no approval, so I called back. I spent 57 minutes on the phone with someone who repeatedly said "I'm working on getting this approved, it should not take much longer." After about the 45th minute, I refreshed my screen, looking for the approval and realized the reservation had suddenly been cancelled. While I had been waiting on the phone Hands 2 Hands opened. Several employees and UHaul customers had been in and out of the store. And had MOST CERTAINLY seen me in the parking lot (walking around) and on the phone with UHaul waiting on the approval. Seeing the cancellation, I went into Hands 2 Hands to ask them to hold the truck and was informed that the employee at Hands 2 Hands had cancelled the reservation because I had been more than an hour late, though she never stepped outside to see if the reservation belonged to me. Furthermore, the employee was terribly flippant about the situation. After nearly an hour and a half, and a cancellation, Hands 2 Hands created a new reservation for a different truck for us to use. The process of the Self-Service pick up was a nightmare and the people at Hands 2 Hands were clearly very unappreciative of our business. I would truly appreciate at full refund for the usage of this vehicle.
Best of the best
Do not advertise that you are making COVID efforts when that's not the case. Ensure that locations answer the phone. Don't charge customers for items ordered that they don't get. Make employees wear masks and do social distancing.
The men were polite and they new what they were doing Thank You Joey R.W ,Dirk B Mary's L.
The lady that helped us was very knowledgeable & customer oriented.
The best from the best i just like to rent from that location
Great lady great service
The rep did not give clear return. Instructions resulting in a 14.00 overage
Truck was dirty inside cab. Windows streaked and surfaces dusty
The rating is not based on the service at this location, but about the truck. The lady was a nice lady. We got to this location after I had my initial reservation at a location that was oversold and I ended up without a truck. They sent me here, and when we arrived we were advised they too did not have a truck. She said we could get a truck if my husband gave this one truck a booster. I was desperate for a truck, so we agreed. He got the truck running and we took it. The lady at the store said we would have no issues because it was only the battery. Well, we had to give the battery a booster 4xs!!!! We decided that it would be best to drive with two cars, because this truck was going dead. (The car was driven enough do that the battery could have charged initially) This experience was horrible! Not only having to deal with the stress of moving stuff but now having a dead truck that we had to give a boost was even more stressing. I needed to move so I had no choice. But this should not ever happen to any customer. Really bad experience with UHAUL. I deserve a discount or something because it wasn't cheap either. This experience was crazy!
Nice lady at the counter.
Luckily, I did not need to go in. The place was a bit of a mess, and the parking/parking lot situation was pretty bad. Looked more like a junkyard.
Front desk worker was rude and tried to over charge me!
I had a 9 days old reservation for today ( 12 hours long) starting from 10 am. When I went there they told me that they don't have the truck that I reserved- (some system glitch or something ?). After waiting for around 30-40 minutes, they told me that they can give me a truck but I must return that by 6 pm or I will be fined around 80 dollars (as if doing me a big favor- my reservation made very little or no sense apparently) and if I don't take the deal, I can walk away. Now I planned my moving based on the idea (false !) that uhaul is a professional company and they honor their booking, then , right at that moment, standing there, I had to modify my plans and accept their "favor". Until today, I had a good impression about uhaul, I don't have that anymore! Specially about this branch, they did seem hugely unorganized, mediocre level of professionalism and very stressed out. I can feel sympathy about them and would go there if I don't have any other option left on this planet (or galaxy), however, I CAN NOT recommend them to any friend. I honestly hope that uhaul authority will do something to improve their system and organization so that no person who made booking weeks ago relying on uhaul, will have to feel the absolute hopelessness and frustration that I had to feel today. Now I am settled after a hectic moving day, however, I really feel sorry for my 10-11 am self this morning. You guys owe a big apology to that poor guy. Thank you.
Terrible experience. Poor customer service - I was billed for four days of use when I only used the trailer for 23 hours and returned it. When I called the store and confronted the lady who helped me for pickup and return she called me a liar and said the trailer wasn't returned. The store is a mess and the trailer ball screw was rusty and hard to turn. Terrible experience. I will not be renting a Uhaul again - I have shared my experience with customer service and I will be refunded for the original contract price - I don't believe that is adequate reparations for the poor service I experienced (after being on hold and disconnected for quite some time and being called a liar by the store clerk).
Nothing, the app worked flawlessly! I had to use the app since I was picking up before hours, and I would highly recommend it.
the location is very far from Gorman Street, if it was closer it would be even better
I think this is the third time that I hire Uhaul from this store. In general, the issue is the van/trucks are not clean.