As a first time customer I asked the man how much gas was needed he said between 1/2 of a tank to 1/4 and I wouldn't be charged. Also the explanation of how to take pictures was communicated wrong he said take pictures of the vehicle we used which I did but on my phone not in the app strictly so once I figured out it's app only I had already dropped the key in the the return box. I called the next Day to make sure I wouldn't be charged anymore, he replied no everything should be fine. Well today on the 11th my card was charged $21 for miscellaneous unnecessary stuff needless to say it could improve.
DOMINIQUE B
Fausetts Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Adel, GA 31620
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Customer Reviews
- 3.5 Average Customer Rating
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They don’t correctly handle their paperwork. I was over charge 3 times and had to call customer service 3 times plus the location. My credit card was charged multiple times unnecessarily when all they needed to do is refund my unused mileage
TAMMY RExcellent customer service.
JOHN BI experienced Great customer service. Fast pickup. Only improvement would be to have more trucks available.
JOSEPH CHad the wrong destination city and was charged for wrong drop off
JEFFERY B