I was given the wrong code for my lock and was unable to get into my truck. Luckily someone else was there also trying to get into their truck and their code worked on my lock. Though unfortunately for them my code did not work on their lock. The packing blankets I rented were also not in my truck when i finally did get to the keys. There was also no way to contact them after hours for an issue like this. I would have been on hold for at least 20 minutes to hear back from the general uhaul number to get help, but luckily didn't have to wait since the other customer's code worked for me.
Jordan S
Martinas Family Thrift Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Asheville, NC 28806
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This location is somewhat difficult to get to, lots of twisting winding roads to get there. There are no personnel on site to ask questions of or speak to about the return. The U-Hual app I found to be glitchy and I wasn't able to take all the pictures I was supposed to during the unattended drop off. I called and spoke to a representative to let them know I dropped the trailer off and took some pictures and saved them to my phone to prevent any theft or damage claims from being made later.
STEVEN FIt’s a tiny shed stuck back on a hidden path and even with the signage you’re not sure where it is. Friendly, very nice employees.
Sharon DI have used countless uhauls up and down the east coast over the past 15 years and this is hands down the worst location I have ever seen. There was no clear indicator of where the trailers should be left, there was no staff to speak to, and the signage made us feel unwelcome.
COLTON KI have rented from this location and the owner is great to deal with. I ended up with a truck instead of a van that I reserved, but it was IHAUL TRAFFICKING’s fault, not this locations fault. I will be back again 😊
SCOTT S