The address in the system takes you to the front of the building which looks desolate and abandoned. There was a sign directing us to the back of the building for the location to leave the truck. It was fine, but I have been to other U-Haul locations that are easier to find. Also, the information in the App said we could return the truck to any location but when it was time to return the truck is stated the truck HAD to be returned at the Covil Enterprise location so make sure you understand where the truck must be returned.
Carrie C
Covil Enterprise LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlotte, NC 28206
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I wanted to get my truck from another location at 6:30pm, 30 mins before close. When we got there, they told us that U-haul, despite my preferred location, had actually reserved it at this location. We get there and it’s a sketchy back alley with people camping out along the sides. I would have been terrified as a young woman trying to pick this up on my own to the point of cancelling the reservation; luckily my dad was with me. We stood there for about 45 min trying to find the code to the lockbox. They had to call three different family members apparently to confirm I was a human being with a reservation, despite already having talked on the phone with me. Again, if I was doing this on my own I would have been screwed. Finally we get the key and I open the back to find that they didn’t include the dolly I had reserved, so we had to carry every single box on our own all the way from my apartment to the truck. They ended up refunding the dolly reservation, but I didn’t want my money back, I wanted the dolly. That’s why I reserved it ahead of time. Both U-Haul as a company and this specific location were awful during this move.
Anna MAutomated pick up worked well once we understood the process
Peter HActual location is behind the main building at given address, so please correct it Key locker picture in app is different than actual location
Shrinivas JU haul truck was very dirty dead bugs all over the front part of truck. They rented me a truck with front bumper hanging off had to wait an hour to get different truck. This location don't answer phone calls poor customer service
Lachanda F