I was a little taken aback by the cleaning and after-hour return charges as they were never mentioned during booking and pickup. It was an additional $45 I was not anticipating paying for that day.
BETHANI L
Real Deal Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chesapeake, VA 23320
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Customer Reviews
- 4.0 Average Customer Rating
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Dropped off after hours so unable to speak on location cleanliness. However it is impossible to get a live person on the phone at that location as the phone is never answered and the message says that you have called a completely different number. I tried to call to dispute the cleaning fee I was charged as the truck floors were dirty when I picked it up
SHANEYA SWas not made aware at time of confirmation of reservation that it was a contactless pickup , no instructions given until arrived at pick up location and had to call customer support
William SRick at this location, if that is really his name, was very unprofessional. He was very disrespectful and dismissive. He wouldn’t even take two minutes to do the inspection with me and check the vehicle in, he just took the key and told me he was busy and to leave. And then after I left he charged me a bogus $25 cleaning fee when I have pictures of the back of the truck showing how clean I left it and proof that the hand truck and drop clothes were left in the back. Why, it took my son nearly 30 mins to clean the cab of the truck when we picked it up and so it was far cleaner when I dropped it off than when I picked it up. If this man treated me like this I can only imagine how he treats other senior citizens my age. It was despicable. This location needs to be taken off of the U-Haul approved list. I would never ever recommend it.
ETHEL LFriendly service
Michael M