Arrived before 5pm and no one was there to do the drop. Was charged a late drop off fee. Also charged a cleaning fee but truck was returned as it was picked up.
EDWARD P
Real Deal Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chesapeake, VA 23320
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I rate this location as excellent only due to a particular staff member there. My Overall rental experience from UHaul itself was very poor. I made my reservation for a small truck and 2 furniture dollys months in advance for pickup at a location 1/2 mile from my home. This was for a one way rental 180 miles away. 48 hours before the pickup, I am notified that I must now drive 30 minutes for the pickup at a different location.When I arrived, they didn’t have the furniture dollys I ordered. I could not perform the move at all without the dollys. Fortunately, a great guy there called many other locations for 30 minutes to find 2 dollys for me. Where are all the furniture dollys? Then I had to drive another 20 minutes out of my way to pick them up at another U-Haul location. A ten minute pickup turned into 2 hours total and much added stress. I am very thankful for this gentleman’s steadfast help. He should be commended. The U-Haul system itself, failed to satisfy. I am curious as to why this review asked only about how I was treated by the pickup and drop off locations. What about U-Haul itself? What about the customer’s overall experience with their brand? No questions about that. Again, I give both locations excellent grades. U-Haul itself, poor grades. It’s hit or miss with them. Not good enough for people with strict moving schedules that are counting on U-Haul to see them through it.
Stephen DAsk customers before you add an insurance plan to their order, because I didn’t have any one mine before I placed an order here. Nothing wrong with the equipment.
Michael SDefinitely won’t use it again.
JACQUELINE MDrop off location just old gas station back in day
THADEUS S