I completed all requested information on-line but still had to go inside and provide my credit card and drivers license. I was thinking that if I did all of this in advance, I would not have to go through it once I arrived for pickup. The customer service rep was on the phone with a customer who was complaining about her bill. I had to ask several times if she could either put the customer on hold or call her back, as I knew that the conversation would take a while. After a few minutes, the employee did tell the customer on the phone that she would have to call her back. She was very polite and quick when I went to return the truck. Overall, a good experience. Thank you.
Moving Truck Rental in Columbia, SC at U-Haul Moving & Storage at Beltline
Moving to or from Columbia, SC 29204? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Beltline.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Beltline
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Columbia, SC.
Cargo vans and pickup truck rentals in Columbia, SC
U-Haul cargo van rentals and pickup trucks in Columbia, SC are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Columbia, SC 29204. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Felt as if I was overcharged for the uhaul rental
The customer service person needs help. It takes almost 15 minutes per person because he's doing all of the administrative stuff and outside stuff with the equip/vehicles
The location is pleasant, easy, helpful and efficient. No suggestions.
I made a reservation on Monday afternoon to pick-up a 10' truck 8:00AM Sat morning. I specifically said I wanted to pick the truck up at that location or one very close. I received an email Friday evening to pick the truck up at a location approx. 15 miles away from the place I made reservations. Sat morning while driving to pick-up the truck, I passed two other large Uhauls locations, and stopped at both to ask why couldn't pick up the truck from them rather than driving across town. The first said he didn't have a 10â€ available, but that he could change my reservation to pick up my truck at the second location. Five minutes later when I reached the second location and they stated I did not have a reservation there. I asked them to call the first placed I stopped, and after a while I was told I needed to continue to my original pick-up location. Since my pick-up time was 8:00AM and the place I was picking up didn't open up till 9:00AM, I was told to use the 24/7 system. It did not work, and an operator called on my mobil when they realized I was having trouble. I still was not able to complete the process and since it was 8:30AM just decided to wait until my location opened. The person working that morning finally showed up at 9:30AM and had several angry customers confronting him (me included). When he finally got to me, I was told I didn't have a reservation. When trying to get my truck using the 24/7, I got as far as the system locating my truck on their lot (This is done by giving you the ID number of your assigned truck and showing you the location of the truck on their lot). So, I knew my truck was there, but that didn't seem to matter. Somewhere along the line one of the places I stopped (or the phone person) had cancelled my reservation. I finally got a 15' truck at 9:52AM. After dealing with the most incompetent people ever, I must state that the truck I had was clean, very well maintained, and the best driving truck I have ever been in. If the check-out process was anywhere close to approaching the quality of your equipment, you would have a winning organization. Currently you put all of your effort in being so efficient and stretching your fleet to cover the largest span. Sadly, it very much to the detriment of convenience to your customer and satisfaction will always be low. When I make a reservation to rent a truck, I want to know that the specific truck is going to be there and I want to know where I will be picking it up (when I make the reservation, not hours before I will be picking it up). That only adds additional stress to a day that's likely already stressful.
More experienced wofkers
Everything was great
Rented a car trailer. Obviously it wasn't inspected in quite some time. Made it about 10 miles down the road and a tire blew out. Thankfully I was able to make to the side of the road or it could have caused a terrible accident or major damage to my truck. Then Had to wait an hour on roadside assistance.
The guys that helped me out at the front desk were amazing! The got me the exact setup to haul my car back to the house. The customer service alone would make me come back to this location. Keep up the friendly service!
Lower mileage price. Give military discount
Hire more professional minded people who have a work ethic instead of a socializing ethic. Also, with this virus sweeping the world, I fully expected the rental to be clean on the inside, but obviously the folks at this particular location would rather sit around and do nothing than earn their pay and keep the rental clean and disinfected.
Customer Service was not friendly... I was not charged the rate I was told. I will never rent from you all again
The transactions went smoothly, didn't have to make a reservation at this location. Was completely satisfied
Everything was great. The facility was cleaned, well organized and supplies were plentifu. I was greeted with a smile and goodmorning by Mr. Quincy. He was very knowledgable of his job, sweet personality and very professional. I must say, Mr. Quincy is a real keeper!!!?? Thank you.
The man who helped us was very helpful and easy to work with. He made sure everything was completed in a timely manner and had everything ready for us before we even got there.
First off the mileage was not correct they overcharge me plus triple charge me they charge my account three times plus overcharge me for a rental and mileage and the mileage on the truck was not correct it all and went all staff staff said they would fix it never fixed it and still charge my account which causes me overdraft fees
Fix the mirrors and make sure that they working right
I had to wait an hour to be seen , even though I did a mobile check-in! This location did not have the truck I reserved, and after a complete hr they sent me to another location which did not honor my reservations and over charged me $60.00. I am truly disappointed with uhaul and next time I'm taking my buisness else where.
Lovr y'alls prices please continue with gone great numbers
Emilia Rivera, the representative who assisted me, is simply outstanding at her job. I have made several reservations at this location in the last 10 days, and she has helped me with each one promptly, courteously, and with a great attitude. On top of that, I have witnessed her defuse a tense interaction with a frustrated customer, who left the location smiling and happy, and gracefully serve a customer with a hearing impairment in such a way that he felt comfortable and had all of his questions answered. She's the best!
Better communication. I was only able to get ahold of someone in the store once over the phone.
Many U-haul centers on the same street. A bit confusing to find.
There is no drop box for the key when returning the truck, so I spent over 30 minutes trying to find the drop box and on hold with customer service to figure out what to do with the key so I wouldn't be charged. This made an otherwise efficient process extremely inefficient.
Andrew & William were extremely accommodating, & polite. They both showed urgency in my reservation. They showed genuine empathy for my situation in needing the tow dolly rental. Excellence customer experience.