Milage on paperwork was different than what was odometer. The employee there was looking at Instagram models on his phone while he processing my paperwork.. kept putting his phone down to show everything he was looking at. Gave me the keys, said he would be out in a minute. As I got into the truck, I noticed there were used tissues on the floorboard. I thought with everything going on, cleaning and sanitation would be a higher priority. We had to wait 45 minutes for him to make sure my wife and I hooked trailer up because we had no service. No chance to talk to him about the mileage discrepancy or preexisting damage on vehicle. I ended up having to walk around and take photos and videos of damage. I ended up calling your customer service number, to discuss the milage and experience... I was told by Laurett Baker to "hold my breath because she doesn't need to hear it." Multiple times. I was also told that a manager would be reaching back out.. that was Saturday, it is Wednesday now and have not heard a response.CALEB L.
Moving Truck Rental in Columbia, SC at U-Haul Moving & Storage at Beltline
Columbia, SC 29204
Services at this Location:
- Mon-Thur: 9 am - 5 pm
- Fri: 9 am - 8 pm
- Sat: 9 am - 7 pm
- Sun: 9 am - 3 pm
One-Way and In-Town Local Rentals in Columbia, SC 29204
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Make sure the truck is cleaned out, and the equipment is folded and trolly attached to the truck, so it wouldn't be flying all around the truck. Otherwise everything else was great. Thank youDorothea B.
Mileage was not correct or hasJACKIE C.
Have the size truck that the customer originally reserved period . And don't tell people one thing and then it's not true.VERNICE MARIE J.
you store at 2339 Two Notch is horrible there was a rachet set that had a price of 7.95 on it but the store person told me that was hand wriiten the only reason I brought it was because of the price on it. Those person do not honor prices that the lower end of Two Notch and they are non caring about anything! That is why we went to the 2826 Two Notch location much much better environment !!!Malik E.
i don't work at u-haul so why am i filling out all of the information and the truck i got needs universal joints and I need you to pay me for keeping up with your businessDENNIS D.
Reserved 4 days in advance and the neither the appliance dolly, furniture dolly, or blankets were available when I went to pick up the truck. Spent 3 hours trying to locate equipment with no success. Ultimately just bought my own dollies and blankets at a $300 cost. Truck was reserved for 24 hours but at pickup they set it for 22 hours. Due to incorrect booking hours and 3 hours of lost productivity, I got charged for a second day on the equipment. Worst experience ever from UHaul.JAMES M.
Maybe some signage for returns. Employee was friendly and helpful.John F.
Picked up auto hauler after loading discovered it hand a staple or nail in left rear tire causing it it leak air. (Low tire pressure)JEFFRYJAMES P.
The mileage fee on the truck was very high. .79/mile. That made this very expensive. I don't understand a high mileage fee.VINCENT D.
The customer service is awesome!Tonya W.
Customer service representative Jazman Is very good at her job.George M.
Great facility, spacious and more than one person working.Sylvia Y.
Great overall experience with the equipment...served our needs and Jazmine was AWESOME...! (name spell check)SONJA M.
Make sure that the staff leave the key in the truck once it's been scheduled to be rented out!Ray G.
Very nice lady at truck turn inBARBARA H.
Everything was greatLJ W.
I was having trouble checking in using the 24/7 app and was told by two people just leave the keys and they would take care of it. It was not done until today and I was charged for 2 extra weeks. I have spent over 5 hours on the phone with corporate customer service and still have not resolved this issue.ALLEN W.
Mr. Cole, the gentleman working at the time I picked up the trailer was exceedingly helpful. I had to come back several times after having the wrong trailer hitch the first couple of times and he was patient and kind the whole time. Really thankful to have gotten to spend that time with him!SCOTT S.
I booked at one location and they didn't have it. So needed to go to a different location. The truck didn't run well. What disappointed. I rent from uhaul everytime I moved but, was disappointed this time.CINDY S.
Service was extremely great!ANTIONE H.
The drop box is stressful it's needs to be out in the actual openingTIA M.
Customer serviceANTONIO R.
Easter Saturday drop off and there was only 1 attendant working - she was efficient and pleasant.Stephen C.
Customer serviceANTONIO R.