I called U-Haul to rent a trailer from very large U-Haul dealership we have close by in town. I was later notified that I needed to pick up my trailer at a location approximately 20 minutes away from my home when we return the trailer to the location we had originally agreed to drop it off at it was accepted. We then received a phone call saying that we needed to come back and pick up the trailer and bring it to the location 20 minutes away or would be charged a large fee that was not the agreement we made when I scheduled this rental, nor was, I told that when they changed the pick up location. If everything about my rental agreement was going to be changed. Someone should’ve contacted me by phone and told me all of the details ahead of time so that I could’ve made an informed decision.
GEORGE W
TAJ Ventures LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Wareham, MA 02538
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Customer Reviews
- 4.5 Average Customer Rating
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Tires on drivers side only had 14 lbs of air. When I loaded car I discovered it and had to go to 2 places to find air. In Massachusetts they charge for air. Tires should’ve been properly inflated when picked up, very disappointed.
BRADFORD TThis rental could not have been easier. Staff was super helpful on both rental and return. Thank you, Bill Church
WILLIAM CI asked for truck return in Bourne MA, and learned that they'd assigned me to East Wareham, which was very inconvenient. U Haul truck was very good equipment. All the people I spoke with were very nice and wanted to be helpful, but I think they're used to U Haul itself being a horrible system that is unreliable at best. If they didn't have a near monopoly in this business I'd never use them again!!!!!!!!
Richard MYes. Was referred by another uhaul place that didn’t have what I needed. Made the reservation for me. Great experience
STEVEN M