Clean vehicle, great service. Thanks for making the process easy.
James N
Kolor Customs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Graham, WA 98338
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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pickup went well, was given a almost new trailer with new tires for a 2300 trip all went perfect.
Steve HU-Haul really has perfected the pickup and drop off experience with the app, and their customer service is some of the best I’ve experienced. However, this location is wild and I will never use this one again. The employees were trying to register me a new rental despite me being mid-check in on the app. Like came up to my car to complete the new registration and told me to exit the app because I was messing up their process. When I told them it had just been completed and I was set to go and just needed the keys, the woman grabbed the owner, who had been pacing in front of the business with a large bottle of liquor in his hand, after saying “Don’t mind him if he yells, that’s just how he is”. Guy proceeds to come up in a hostile manner and say that my rental was cancelled because I messed it up, that I had been trying to add things to the rental despite the dolly already being listed on my confirmed reservation total.. it wasn’t until I stepped away and called customer service that he magically found my reservation despite being shown the confirmation on the app. Then the woman proceeded to hover around my son and I while we’re trying to upload the photos. “Wow, you’re smart to take pictures before you take it”. It was like U-Haul twilight zone. Don’t come here. Literal crackhead alley. I don’t know what kind of scam they could run with U-Haul reservations, but this was either crackheads aren’t aware of how technology and the app works, or they were hustling and didn’t back off until I called customer care. Customer care was lovely btw and told me to call and express my concerns once I felt “safe”. Love U-Haul, hate this location.
Emily COur pick up time was noon. The trailer wasn't ready & my 70 yr old husband had to walk up a large hill on a very hot day to an auto parts store to get the hitch, ball & electrical connector for lights for the trailer. These should've been available to purchase at the rental shop.
Jack AEverything went well, the vender was very supportive and helpful. Typical conditions as it is basically outside in the various elements. thanks again for the service and equipment.
RODNEY W