good peoplePeter R.
Moving Truck Rental in Hamilton, NY at Marshall Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hamilton, NY 13346
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Truck was ready to go as requested.John P.
The location was fine; I called their office (which is at another location) to clarify a couple of things/get help with the process and the folks on the other end of the line were very friendly and helpful. I am NOT impressed with the app/Uhaul in general, however. I had to stand in the sun in a vacant lot at high noon for 45 minutes, jumping through all of these hoops just to get on the road, several of which could have just as easily been done during the reservation process. I returned the van with more fuel in the tank than when I'd picked it up but got charged an addition $6 for fuel and an additional $2 of mileage because the app just -happened- to bug out during that part of check in. Another thing that bothers me: the contacts I listed as options to contact in case the truck didn't make it back were called IMMEDIATELY upon entering their info into the app. What would have happened had none of them answered? If you are planning to use these sources as general references rather than in a delinquency case, 1. SAY SO, so I can at least give them a heads up that they might be bothered or give you names of folks who might actually be available to talk, and 2. have your customers set this up during the reservation process so there's actually time to get this information.Sarah S.
Lovely ladies in the office so nice and pleased to help.Kevin K.
Dont make people moving drive extra time for an algorithmMichael M.
Dirty Additional costsRandy H.
Originally, I was supposed to pick up a 5x8 trailer an hour away from my location. I had a reservation that I made on Friday, and my pick-up date was the following Sunday. Sunday comes, I called the place, asked if I could come grab it a few hours before the appointment time, the guy on the phone said he won't have that trailer in until Tuesday or Wednesday. I called U-Haul and told them what had happened, and they sent me to a location 1.5 hours away. I go pick up the trailer, no one is at the storage place, I hook up the trailer and drive away. 10 seconds later I get a call from a woman (who was very nice) and said I had to drive into town at their U-Haul dealership and sign papers and whatnot. This was not told to me by the U-Haul rep I talked to on the phone. I turned around and got all the paperwork done and I was off. I will not be using U-Haul again, their customer service was absolute garbage.Jesse R.
Great customer service!!Joanne S.
Have the vehicle available at the rental site not several miles away...Don R.
Had a little problem with the uhaul.com turn-in procedure, but I called to leave a message and Burt Marshall answered the phone, on a Sunday afternoon, and took care of it for me. Outstanding service!!! Definitely recommend and will be back.Bob M.
Very professional and thorough service. Gladly recommend to family and friends.Mauricio V.
they run a very tight ship. I will deal with them again.Herbert H.
It was fine but needed washer fluid. I put no, only because of the no washer fluid. Otherwise it was fine.Robert S.
Pam Shaal at this location does an excellent job and is extremely helpful.Mike S.
Mobile pickup was a nightmare. Had to keep inputting info many many times. Called the 800 number for assistance but couldn't get past the recording then couldn't disconnect the call. Had to shut off my phone to disconnect! After 45 minutes and re entering my info no less than 20 times, we were finally able to get the keys! Upon return the mobile app worked perfectly but charged me $79 for the $19 van plus all sorts of extras including gas at $22 for a quarter tank (70 miles from start to finish). Total $120 for a $20 rental. Never again ðŸ¤¬ Michele S. Eaton NYMichele S.
24hour drop off is so helpful and convenient. Yard is large with plenty of room to easily drop of the trailer. Yard is conveniently locatedKimberly C.
Marshall's made it easy for me to pick up and return the van.Rebekah M.
I was surprised by the additional $10 fee for insurance and, given that my private insurance would have covered it, believe it to be unwarranted.BARRY S.
Picking up the Uhaul via mobile was horrible it took over an hour this service needs to be improved I would not recommend this to anyone if this stays the sameJessica B.
lighting plugs were broken and unsafe, found this out the next morning after rental on Friday evening and had to drive with improper tail lighting!Mary Ellen D.
Friendly staff. Very helpfulLinda B.
They are very nice and friendlyDelores C.
Rental experience was perfect; helpful, courteous, flawless.Robert W.
The lot was very small and incorporated with storage sheds. Very little room to maneuver a 26' truck. Plus no place to park without blocking something. Additionally the place I returned the truck seemed pretty far from my location.Paul L.
the app for returning the equipment kept crashing. I was told by the app to take pictures of the trailer and drop off location. the pictures would not upload and kept making me start over. a process that should have taken 2 minutes took 15 min. because of the app.Greg S.