The truck I reserved was not there, and I wasn't informed. I had to go to another location to pickup. The app doesn't work properly. What happened to going into office to reserve, pickup, and drop-off? People lost there jobs. 🤨
Jean H
Heartfelt Connection Transportation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46268
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Didn’t have a hand truck in it
ANDREW PThe location did not have the two furniture dollies that I paid for on the order. I was required to drive to another location who only had one dolly to give me which hampered my moving as I needed two of them. I would like to be refunded for only having one dolly as I was charged for two. Because of this I want to make sure I do not get charged for only returning 1 dolly as that was all I was given to begin with.
Kyle HNothing! Keep up the good work.
CHRISTOPHER NMy chief complaint was I reserved the truck for 8 am but when I arrived and tried to get the truck, the app said my vehicle wasn’t ready and that I’d need to call a 24/7 number (the office didn’t open until 9 am). I called and was on hold for 10 minutes until the operator eventually told me I needed to wait 50 minutes until the office was open. Evidently even though my truck was reserved for 8, it was not set up for 24/7 so I’d need to wait until the office opened. Frustrating.
STEVEN S