My chief complaint was I reserved the truck for 8 am but when I arrived and tried to get the truck, the app said my vehicle wasn’t ready and that I’d need to call a 24/7 number (the office didn’t open until 9 am). I called and was on hold for 10 minutes until the operator eventually told me I needed to wait 50 minutes until the office was open. Evidently even though my truck was reserved for 8, it was not set up for 24/7 so I’d need to wait until the office opened. Frustrating.
STEVEN S
Heartfelt Connection Transportation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46268
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Customer Reviews
- 4.5 Average Customer Rating
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Brake lights and rear turn signals did not work. No ramp on the truck. Order included hand cart but there were none available
PATRICK STruck had 2 blacks, a two wheel and a 4 wheel dolly inside - I had not requested any of these items. The U-Haul app is terrible. Hours after I completed the return of the truck, the app sent a reminder that I needed to return my rental. Every time I drive by another location, the app sends a reminder to return my rental from March - yes, that vehicle was returned to that location on time more than 16 weeks ago.
MICHAEL MNo personnel present. The app pickup worked great.
Randall GThe back had a padlock on it and nobody would answer phone to give a combo. Had to wait hours for service to come cut it off. Not happy. Please contact me
MARK R