I ordered and paid for a dolly but there was no dolly in the truck. Website wouldn't allow me to Oder the truck as long as I needed. Truck smelled bad.Scott D.
Moving Truck Rental in Kalamazoo, MI at National Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Kalamazoo, MI 49048
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Great service. Easy online reservations.Jennifer J.
They are very Polite and very understanding also they are clean I had some issues and they got right to it for me I thank them so muchAkirah G.
There is always a problem at the end where they have to bill you 2 or 3 additional times for this or that which they can never explain what it's for.. this time I anticipated this crap so I took all my money out. They threatened to send me to collections and charge me $30. What????? For what.. â€œunknown chargesâ€ lol.. Then when I got pissed about that they transferred me to another lady who Said she didn't know what it was and told me to just pay it. When I blew up she then explained that it was for 50 extra miles at $.79 a mile and everyone knows it adds up to $12.04. That's my Review. U-HAUL THAT!!Eric D.
when i signed up to rent the truck I said I wanted to rent from the counter not MOBLE and when I got to the rental place the guy told me he doen't do counter and that I had to do a moble app which isn't what I wanted then after I got the truck and went to return the truck to the rental place.I had trouble scanning the code so I could return the keys and they guys says oh i can do that for you .Then he went and asked me if I had any trouble with the truck and I told him no but with the whole start was bull .I told him that I signed up to do it on line to do a counter rental and he says oh you should have told me that we do that !!! I told him that when i first got there ! you need to have a NEW WORKER doing the rental of your trucks at this placeDale B.
Parking spots for customers who need to leave their car at the site would be nice.Brandon B.
I was not familiar with the turn in process. I had left the truck at this overnight and locked the dolly up to make sure that it was not stolen. When I got there this morning the guy was real curt with me when I asked him about the process asking me if I had read the contract, not friendly or helpful. Other than that everything was fine. Truck performed well but as previously mentioned it really needed cruise control.LOUIS JAMES B.
Specifically made a reservation to pick up in store. Reservation was automatically changed to a mobile pick up. Employee at store refused to help. Stood out in the cold for 40 minutes trying to complete check in process with terrible phone reception. Eventually had to call corporate number and confirm information over the the phone because the form failed to submit and go to the next page and I could not finish check in. Stress I did not need in my life, next time I will pay more and use Penske.Samantha F.
Everything went great and I can work with the automated check in and out but there is a dickhead just sitting inside the storage lot trailer that could open the damn door and provide a little help like show you around a little bit. Absolutely no help at all and kind of a prick attitude. Other than that the experience was excellent and maybe that's good now I know how to do the automated check in so this a hole lose his job.Nils V.
I was very pleased with the help I received from the staff at the storage facility. I was very worried the night before my scheduled rental, when my pick-up was switched from at the counter to online, and discovered several recent bad reviews by other customers. I do not own a smartphone, and was unable to pick up the truck online, and was very worried that I would run into unhelpful, uncooperative staff. This was not the case! The woman who helped me (yes, through the mail slot, socially distanced) was absolutely lovely, she had alternatives to an online checkout, and she answered all my questions and helped make sure my checkout went smoothly. The truck was in fine condition, it was clean, and when I returned it the same lady had sanitizer ready for the key. Wonderful experience!Catherine S.
The vehicle was not fueled and the self service app did not work for me to retrieve the keys.Valaree K.
Was told I had to download the app to check in and they spoke to me through a mail slot in the door. All due to the pandemic no doubt but a bit much. Portage Street location much friendlier and much easier to work with!Richard J.
Only complaint is being charged $140 because of the holding fee.Robert M.
make sure customers know that you have to complete information ahead of time, it took almost an hour once we got there to pick it up as I wasn't aware I needed to complete pre-pick up info.darla T.
Couldn't really see the place, I passed it with GPS. Then only way I saw it was the one truck out front, way in the back past the bank. Not a good location, not good advertising or signs.Joel H.
Got way over charged. Was not informed about a lot of things. They do anything they can to scam you out of money.Emilee T.
Always Great Customer service and ProfessionalismTedra P.
The staff and entire experience was first rate all the way!Robert J.
I was told the truck was clean and sanitized. It was not vacuumed, had cigarette butts and ashes in the ashtray, and a dirty sock sitting on the middle seat. During a pandemic, more attention to cleanliness is important. I reserved a truck at a location that is a ten minute drive. The reservation was changed to a location twenty six minutes away. Luckily the location was on my route. The location was clean and accessible. The attendant was pleasant, prompt, and helpful. The truck was easy to operate and perfect for the job.Brian O.
This process was so easy and safe. I will make sure my family and friends are awake how simple this was!!!Angela L.
Allow the employees to actually help uhaul customers instead of snapping and say use the app. The phones we had didn't have signal at this location.Clyde G.
After hours dropoff so no real feedback on the location. The U-Haul app made it easy to drop off the truck.David S.
The online pick up experience was very time consuming. We chose that option because we thought it would be a faster process but it was notMorgan P.
Employee wasted alot of my time he added more stress to a job that was already a massive and problematic...Nathanielisaiah T.
help the customer no help at all they say they cantGreg H.