Get another person to attend to customer needs. I arrived shortly after opening like 10 minutes after 9 am. Wayne and friends were having coffee and I interrupted them. You could tell by his attitude he was annoyed by the interruption. During the rental process on his laptop, he came to the part where it requested the info on what car I was hauling, I told him I did not know and he abruptly told me "well, I can't go any further and started to leave". I said I will call my daughter and she will give you the info. Oh, OK!!! I had never rented any thing from U-Haul and will never again if I can help it. Wayne helped me back up to the trailer and get it on the ball and hook ups. I had to ask him about the straps and they we loose, so I connected them to the chain so they would not flop around while empty. I have said enough and as an 82 year old man I could have done a lot better. And yes, he is so over weight he could not move around efficiently, but you can't do anything about that. I'm sorry to give such a rotten report, but I complement people on a job well done and tell the truth when it is less than ideal.
herman m
Highway 37 Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mineola, TX 75773
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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the app is slow and hard to navigate
Carl RA sign closer to road, as I trying to pay attention to driving and looking for sign to the business
DAVID MThey used their lock and forgot to take it off when we rented the van. We called and somebody had to cut the lock.
Maren MCurtis was extremely nice. The uhal was cleaned !!! If you are looking for a uhaul service I highly recommend this company
Kimberly S