Tried to reach the center on a few occasions, the number is a personal cell phone and they asked me to call back the next day because they did not have the files at home. This was at approximately 6:30pm. Tried calling on Saturday morning (was told to call after 8:30) phone rang forever and no answer. Attempted to reach someone on 5/12 to ask why I have 2 charges on my debit card and the young lady informed me she could not help me but she would have her manager call me. I'm still waitingDeanna W.
Moving Truck Rental in Orange, VA at Unique to Chic
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Orange, VA 22960
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Don't change a thingGeorge C.
Very friendlyWILLIAMF S.
Returned uhaul truck with exactly 3/8 of a tank as indicated on my contract. Returned truck after hours. Return location indicated that truck only had 1/4 of a tank, so we got charged an extra $13. Dishonest behavior, will not use location ever again.Halley B.
Have more availability on what you rent out..try to keep a van truck and a pickup truck for your customer...Ella H.
Checkout guy was awesome. Super cool and understanding, helpful, funny, and overall a great experience! Thanks for a smooth transaction. From...the guy who moved AND had a baby in the same day on 5 hours of sleep!james C.
Start telling your customers your policy rules and not blindside them with an extra $27.61 "cleaning fee" call the customer and let them know whats going on. If a customer is not aware of the rules how can they know what to do or not to do Had i known that mud from the ground couldnt be in van i wouldve cleaned it out and wiped it down and did what i had to do to not have a extra 27.61 taken outta my damn bank!!!!Paulette T.
My reservation was made one month in advance and I was forced to drive an hour (round trip) out of my way on the day of my move. Not cool Uhaul. I have used you many times in the past and I will be hesitant to use you again.Dana M.
Location was closed when trailer was returned.ROBERTKEITH L.
Nothing to improve, great personal service!Richard M.
Made the reservation on line; called the day before to be sure Cargo Van reservation was in tact; went and picked up the van a few minutes early; moved what I needed; returned the van, paid and left. Everyone was most helpful and kind... Excellent service and good pricing.Judy Q.
See comments aboveDane G.
We are frequent tow dolly renters. This is our 4th dolly rental. Our most recent just 2 1/2 months ago. And have never paid this much. It was MORE than double the cost, $355!!! And milage/days were the same. We were never told the pice. Didn't find out until we did online check in. By that time we couldn't get it changed. Thought they would rectify it when they knew we only needed it 1 day. And they put in the wrong return location. We are frequent RVers and will NEVER rent from uhaul again. And will put on all our social media groups how much you price gouged, and tried justifying it based on renting fron the state of VA, traveling to VT. Which is ridiculously BS and wrong. We rented a truck and dolly from VT to FL and paid about the same $. So renting just a dolly, going less than 1/2 the miles and paying just about the same is very wrong. When we asked for a partial refund, told no. Its what it is. You just lost faithful renters due to your price gouging greed.Gina R.
The associate was extremely helpful and went above and beyond helping us get the trailer we needed.Heather H.
Wonderful staff - they were very helpful.William P.
The owners at the location were awesome! They went over and beyond to make sure that we had everything we needed. They were patient, kind, and genuine.kassandra K.
Wasnt aware that the gentleman that waiting on me had also been discussing my back side until my children told me afterwards. Was not a comfortable interaction at all and he was quite close at a couple points which I found alarming especially during these times. Would never go back there again or recommend this spot as a pick up!!!Lisa M.
It held everything we needed but it was a little tight loading and unloading in the trailer. I would suggest that the next size up can be rented out by the week and not 3 daysHarry K.
Very nice, worked fast and found us a rental quickly. Thanks!DEMETRIOSA K.
I attempted to use the mobile app only to maximize social distancing but I still had to interact with someone at the location. It would have been easier if I could have just gotten the keys from a pad lock. Also, I paid for blankets but there weren't any in the vehicle. Lastly, if I am going to give you a picture of my face, you should mandate taking photos of the vehicle before taking it. I have never really needed the use of these services before, and I hope not to again.Marcos M.
Just dropped off trailer, business was not yet open. Used on-line return.David S.
It sucked it cost me 130.plus for 5 hours. I could had rented a truck from enterprise and kept it for the hold day for around 80.00. I will never rent from uhaul again. I really couldn't afford this but I wasn't told about the .89 cent a mile. So now I had to let a bill go because of the price I paid to rent from ur for 5 hours.PATRICIALEIGH G.
Kathleen did an awesome job with my last minute resa.Arnaud C.
Everything was greatBenjamin W.
Nothing. I was very please with the process of pick up and drop off.Leona K.